6 months after asking for a safeweb site rating, May 2018, it still has not been completed.
I have been extremely patient - surely someone can action this?
Ignore the above - it is much worse !!
The above thread tells me the green approval was awarded in March but it has vanished.
The site opens as it should, site certificate shows ok as well. Safe Web has somehow regressed the previous review. Passing this on to the person who has direct contact with Safe Web for action. @floplot
Thank you for your reply.
I look forward to a speedy resolution
I don't know what happened to the previous Green OK that was posted in your last post. I will have Safe Web have a look at this thread to see what happened. Is it possible that the site had become malicious and it's in the middle of being re-evaluated? That might be a reason for the Green OK to be gone. I will try to get to the bottom of this.
Please stay tuned to this thread for a response from the Safe Web Team on Thursday night after midnight EST.
Have a Good Night and
No, the site has NOT become malicious. Safeweb declares it has not been tested and this is damaging to the website reputation and causes potential customers not to visit.
Hi scotcrystalYour site 'platinum-discos.co.uk' has been submitted for analysis and it is currently rated green in safeweb.norton.com.https://safeweb.norton.com/report/show?url=platinum-discos.co.ukCops
Your website has been evaluated again and it is now Green OK. Good Luck with it. Sorry for the loss of the original Green OK. I don't know what caused the original Green OK to disappear.
Hello, I have the same problem. I have been waiting since May. Would like to request safeweb site rating as well, please, for this website: https://www.duranoutdoors.com
Welcome to the Norton Community Forum.
I found your Meta Tag in your website.
Please stay tuned to this thread for a response from the Safe Web Team on Sunday night after midnight EST.
Hi, thank you for the reply.
Hi grnbergYour site 'duranoutdoors.com' has been submitted for analysis and it is currently rated green in safeweb.norton.com.https://safeweb.norton.com/report/show?url=duranoutdoors.comCops
Thank you, but that link is showing our location is "Russian Federation"!!!
We are located in the USA (Colorado Springs, CO). We are using the Shopify platform on the site.
Please change that info to reflect USA, I would really appreciate it.
I will ask the Safe Web Team to have the location changed to US.
Thank you. Looking forward to getting that fixed. :)
Would it be possible to correct the safeweb location ASAP?
Our business is located in the USA (Colorado Springs, CO), ran by American citizens.
As it stands, I share the sentiment of the original poster regarding the inaccurate information (e.g. the site is located in "Russian Federation") == this is damaging to the website reputation and causes potential customers not to visit.
I've taken the liberty to look up the IP information of the server of our website (duranoutdoors.com) which uses the Shopify platform: IP = 18.104.22.168 (you can look this up using 'tracert duranoutdoors.com' on your command prompt)
ISP/Organization = Shopify
Country = Canada
The duranoutdoors.com safeweb info should be showing USA (our actual location) or Canada (Shopify platform/server location).
Thanks in advance!!!
I reminded the Safe Web Team again. I think this might be done by another Team.
Here is the response I received from the Safe Web Team. Must be a new person since he sent me the information by PM instead of posting in the threads.
Location modified to US
Awesome. Thanks for letting me know. I appreciate your help.
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