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I have received a email supposedly from Norton to change my password but the letter begins "Dear Norton Customer" instead of my name.  Is this a scam to see our passwords or a genuine Norton email?

Have You Updated Your Passwords Lately?
To best protect your privacy and logins, follow these tips.

Dear Norton Customer,

With all of the data breaches lately, you should regularly update your passwords every 3 months. You'll help maintain your privacy and prevent others from hacking your online email and social media accounts.

Follow these tips to help keep your passwords secure:

  • Use a combination of numbers, symbols, and upper and lower case letters.
  • Make sure your new passwords are a minimum of 10 characters.
  • Create different passwords for every login for better security.
  • Avoid storing passwords in your browser to help avoid leaks.

For an easy, secure way to handle passwords, use Norton Password Manager. You won't have to retype or remember logins ever again. Use it to create your new passwords now. 


–Your Norton Team


Kudos1 Stats

Re: Scam?

Make sure that the Norton email that you received is legitimate


Re: Scam?

Whether legitimate or not, you should never click a link in an email to change your password. Always manually navigate to the site involved and look for the options to change your account information.

Things happen. Export/Backup your Norton Password Manager data.

Re: Scam?

Holy smokes, you are so right and I just did this.  Hope I didn't screw things up.  My Norton password was not working, so I changed it twice from e-mail.  It's seemed to have worked the second time around, but when I finally got my desktop vault open.  The original passwords were still there and it did not show the new one.  I also noticed that a few of my norton related usernames were incorrect regarding mobile devices.  Yikes.  Thanks for the slap in the head Gibbs!


Re: Scam?

Whew!  I saw your link from above and double checked my e-mails.  Your link saved my heart attack. 


Re: Scam?

The link appears legitimate. I think it's just an advertisement with link to use Norton Password Manager. 

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