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Kudos0

"Scam Insight Personal Information Risk" does not go away

I created this website 2 years ago  --> https://robot-r-us.com.sg

This website is not new and I have customer using it already.

For the pass week, I am experiencing this message from Norton when I open some of the pages  -->

"""Scam Insight Personal Information Risk""""

Every time I receive this message, I reported it to Norton as "False positive"

Why is it happening and how to stop all this "False positive" messages ???

Please advice asap.

Replies

Kudos0

Re: "Scam Insight Personal Information Risk" does not go away

when I call Login/Register ... page


https://safeweb.norton.com/report/show?url=https://robot-r-us.com.sg/

Safe Web Help for Site Owners
https://safeweb.norton.com/help/site_owners

Norton Community is primarily peer support.
We'll need response from Symantec/Norton Safe Web team. 

Kudos0

Re: "Scam Insight Personal Information Risk" does not go away

On IE11 the site opens normally for me. Calling the log in, I get the same as bjm. The site shows as "untested" indeed. Continuing to the site the "Captcha" appears to be the trigger for the scam insight. And the metatag is absent. Please refer to my screenshot.

If you have the older metadata tag insert in in the <head> section for re-evaluation.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1909 / build 18363.476 / N360 Deluxe 22.19.8.65 / Norton Core v.288 on Android 2.21 / Opera GX
Kudos0

Re: "Scam Insight Personal Information Risk" does not go away

Hello matrixman

Welcome to the Norton Community Forum

Please register your site with Safe Web

http://safeweb.norton.com/help/site_owners

 
Please place Meta Tag in the top portion of your Home Page in plain text.

Please let me  know when you have done this. When you have completed this part, I can then submit it to the Safe Web Team.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 1903 Norton Core Security Plus 22.19.8.65 Core Firmware 288 Chrome latest version.
Kudos0

Re: "Scam Insight Personal Information Risk" does not go away

Hello floplot,

I followed the instructions and inserted Meta Tag in the top portion of Home Page for ---> https://robot-r-us.com.sg

I tried the "Verify Now" button but it says "Verification Failed"

Probably the Safe Web Team can take a look.

Thxs a million.

Kudos0

Re: "Scam Insight Personal Information Risk" does not go away

Hi matrixman

We have added the domain 'robot-r-us.com.sg' to ScamInsight whitelist. Please check if you are still getting the blockpage.

Cops

Kudos0

Re: "Scam Insight Personal Information Risk" does not go away

Hello Cops,

Thanks a million for the very fast respond.

Will monitor for a few days.

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