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Kudos0

Scan taking hours and not completing

I run Norton Security on 3 household machines.

1 laptop running Vista will not complete either the quick or full scan.

Left it running for over 5 hours today and still did not finish.

Any suggestions?

Replies

Kudos0

Re: Scan taking hours and not completing

Do you have the latest service pack for Vista?

Have you run LiveUpdate manually a few times, restarting as necessary, until no updates are available?

Try turning off the compressed file scanning. 

Sometime failed scans can indicate a physical issue with your hard drive. 

To check your hard disk, click on the Windows Start button. In the search box type CMD. Right click on cmd.exe and click on run as administrator. In the command prompt type "chkdsk c: /r"  without the quotes. A message will come up asking if you want to check the disk on the next restart. Answer 'Y'. Reboot and the check disk will run before Windows starts up. This check will check the file system as well as the physical disk surface. This scan can take a long time, depending on the size of your hard drive.
 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Scan taking hours and not completing

Hi @SC Amos,

I have sent you a private message with the instructions to collect logs. Please take a look at your Inbox when you get a chance. Thanks.

Gayathri Rajendiran
Norton Forums Administrator
Symantec Corporation

Gayathri R | Norton Forums Global Community Administrator | Symantec Corporation

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