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Kudos0

Scan won't finish.

I use Norton Security with Backup, on system scan it won't finish the scan. At around 200,000+ files scanned it keeps working, but staying on one file. The cpu's start racing and it keeps going on forever. It doesn't matter what file it is. Need help.

Replies

Kudos0

Re: Scan won't finish.

I'd run the Norton removal tool and reinstall your Norton product.

Norton removal tool; https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133...
Windows 10 Pro 64-bit / Norton Security v.22.17.x
Kudos0

Re: Scan won't finish.

Normally, we suggest the Norton Remove and Reinstall Tool for situations like these.  http://www.norton.com/nrnr

If that doesn't fix the isssue by giving you a fresh install while retaining settings, THEN we suggest the NRT.

Either way, be sure to read the Before you begin notes and run Live Update after, until no more are found. Then reboot.

Windows 10 Home X 64
Kudos0

Re: Scan won't finish.

Hello

You can try what is suggested in this KB, but if you are not comfortable in doing some of these steps, then do what the others have suggested. I also would not go as far as step 4 in this KB.

https://support.norton.com/sp/en/us/norton-security/current/solutions/v59829348_EndUserProfile_en_us?q=scan+will+not+finish

Please come back and let us know if any of these suggestions have helped.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.

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