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Kudos0

Scheduling Gone Awry

I just switched over from Norton 360 to Norton Security 2015.  I've got Norton set to do automatic updates and scans.  But, its not supposed to run when I'm using the PC.  Here it is at 6 PM and the dang thing is running and consuming resources like crazy.   Can someone tell me what's going on here?  How can I get this thing NOT to run when I'm using the PC?

Please see the attached graphic showing my settings. I hate this.

Replies

Kudos0

Re: Scheduling Gone Awry

Hello BigRed

Norton Security has a lot of work to do when it is first installed. I don't think you can schedule the times for all activities that it does. Are you using Win 8.1? Have you run live update until no more updates and restarting when instructed to. If you are using Win 8.1, then Fast Startup should be turned off.  When the program is first installed, it will run things that have to get done and then it will follow your schedule that you set up. Are you using Norton Security with Backup since you were using N360?

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Scheduling Gone Awry

On your settings page, task scheduling, scheduling...click on  Weekly or Monthly and you can choose a time and you can check the box to only run the scans when the computer is idle. Or you can cancel all automated tasks and run them manually by clicking on Manual Schedule.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Scheduling Gone Awry

Thanks Permalink.  But, you did not seem to understand.  I've tried all the different settings.  I always run update immediately after installing a new version of software. (My family has 7 PCs, so I've got a lot to keep up with.)  And, I do check "Run only at idle time."   That doesn't seem to matter.  6 pm is typical.  My pc hums and hums (disk reading).  I've got several copies running.  I hate to think that my non-techie family are having to wait.  I've got a Core i7 with an SSD.  But, not all my family are so lucky.  If this is happening on mine, then they must be suffering more.

Thanks for looking.  But, you didn't answer my question.  For all Norton finds, about 3 things in 4 four years, I get ten times the annoyance.  I'm just trying to run this without impacting my day-to-day business.  I do turn off my pc when not in use.  I want Norton to run when I'm not doing anything.  Here I am, right now, 6:22 PM and my PC just started to hum.  And, I have a very quiet PC.  I think Norton is starting to annoy me too much.  Thanks anyway for your help.

Kudos0

Re: Scheduling Gone Awry

Hi, BigRed91. You can do what I do, and schedule nothing. Turn Idle Time Optimizer off also, and run your full scan at a time that suits YOU. That's what I do, and Norton never * gets in the way * .

Windows 10 Home X 64
Kudos0

Re: Scheduling Gone Awry

BigRed91:

I've got several copies running.  

Please explain what you mean by this statement. 

Do you have any other security programs installed that run in real time - perhaps MBAM Pro or SAS Pro?  Even though there were no conflicts with N 360, there could be with NS, or there could be new updates to SAS and/or MBAM which could cause the difference.

Just curious - in your images (on Task Manager) I see  a Symantec Fram(ework) - but can not see the usage for it.  I do not have anything like that on my system - any idea what it is from?  there seems to be some info on Google in regards to Symantec Framework Service using high CPU, but it appears to refer to the Enterprise product?

Kudos0

Re: Scheduling Gone Awry

Some more research has shown that (at least on the residential retail side), that the Symantec Service Framework became ccsvchst.exe (in Task Manager Process list) a few years ago and since has come under the ns.exe *32.  I am not aware of what has transpired on the Enterprise side.

Kudos0

Re: Scheduling Gone Awry

Hello BigRed91

Since you have Symantec Framework Service listed on your Task Manager, I would say that you still have some old Norton Files in your computer. I don't think you got a clean install of Norton Security. Are you running any other Norton or Symantec products? The Framework Service I see listed for the 2014 products and not for Norton Security. I would suggest using the Norton Removal Tool to get rid of the old files unless you are running some other Norton product that uses that service because Norton Security doesn't use it. If you use the Norton Removal Tool, reboot after using it. First uninstall the product using the control panel first and reboot. Then reinstall NS and run live update to get all your updates and reboot when requested to. Then go over your settings and set up things the way you want. Then see if it works the way you want it to. That's what I would suggest.

Please come back and let us know what you are going to do. Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Scheduling Gone Awry

BigRed91, while awaiting a reply in regards to Symantec Framework Service, I also noticed an entry for Norton PC Checkup Launcher Service which I have to wonder about as well.

Please have a  look in Control Panel > Programs and Features and see which Norton/Symantec programs are shown as installed and also check the Start Menu All Programs for any additional Norton/Symantec Programs.

If you find additional programs the removal of these may enable you to get by without reinstalling.

Kudos0

Re: Scheduling Gone Awry

FWIW...

There may be a relationship between the OP's issue and another recently observed task scheduling issue:

https://community.norton.com/en/forums/full-system-scan-not-working-2

Kudos0

Re: Scheduling Gone Awry

No.  It's getting worse.  First, I set this thing not to run at all and it's still running, at about 6:15 pm every evening.  I have several copies running, that is, one legal copy on each of several computers.  I've been using Norton 360 for years--pretty satisfied overall.  Now 360 is gone.  Now this.  Like I said, I always do clean installs.  In fact, since having problems before, I always just go ahead and run the Norton Uninstallation tool during upgrades.  So, I should be getting a pretty clean install.  

Ha!  Just now it just occurred to me that Norton hasn't paid me my latest rebate.  That's it.  I'm probably going to $#it-can Norton.  It's the same thing I did to Epson years ago when three of my desktop printers all dried up at the same time.  I wish I could get some satisfaction from Norton.  Though, I really don't expect much better from other companies.  Certainly not from McAfee--dumped them years ago for Norton.  Now what to do?   I Just wish Norton knew or even showed interest in my plight.  Permalink, you seem like a Norton-kind-of-guy.  Maybe you could let them know how dissatisfied I am.  Bye for now.  And, thanks.

Kudos0

Re: Scheduling Gone Awry

Hello BigRed 91

The schedule you showed in your screen shot is for the tune-up features like getting rid of temp files and you have on disk optimization. That schedule is not for full system scans. Have you tried the remove and reinstall tool to see if it will repair the problems you are having with the program?

As far as the rebate goes, you can have a chat with customer support. They are the ones who would handle something like that. Permalink, btw is a method of copying the post and is on every post that is made. It doesn't refer to any one.

If you don't have any other Norton programs installed, then you didn't get a clean install.  You didn't get a clean install if you have like at least 3 Norton files that shouldn't be there.  The task manager isn't open up to show all users on the machine. If you don't have any other Norton products running, I would recommend a remove and reinstall of the program.

.Please contact the free chat program by using this link.

http://www.norton.com/chat

https://support.norton.com/sp/en/us/home/current/solutions/v60392881_EndUserProfile_en_us

www.norton.com/nrnr

Please remember to run live update until there are no more updates and reboot when necessary. On the machines, make sure that disk optimization is turned off. If using win 8/8.1 turn off Fast Startup. If this is happening to all your machines, then something is definitely wrong.

Please come back and let us know how you made out. Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Scheduling Gone Awry

Hi BigRed91,

Sorry but I am wondering why there is no information in your responses in regards to questions I asked:

https://community.norton.com/en/comment/6294151#comment-6294151

https://community.norton.com/en/comment/6294671#comment-6294671

I'm not sure why you re avoiding answering them, but such items as other programs installed or partially removed may have an impact on what is running  (although not scheduled).  You providing responses to our questions are required for us to assist you with troubleshoointg your system, especially since we can see your system./

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