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Kudos0

A script in the extension page “Norton identity safe” is causing firefox to slow down

When viewing heavy graphic web pages like craigslist  & ebay I get the following message:

A script in the extension page “Norton identity safe” is causing firefox to slow down  

Temporarily turn off extension page

It happens every time i view an image or a new page

I use Firefox on Win 10,  don't want to use IE and won't use chrome

Solution anyone?

Replies

Kudos0

Re: A script in the extension page “Norton identity safe” is causing firefox to slow down

duplicate thread.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 2004 N 360 22.20.5.39 Chrome latest version.
Kudos0

Re: A script in the extension page “Norton identity safe” is causing firefox to slow down

Thanks @jack h - as @floplot has mentioned this is indeed a known issue and we are working to fix it in an upcoming release.

Thanks,

Matt

Kudos0

Re: A script in the extension page “Norton identity safe” is causing firefox to slow down

Best workaround is to disable Norton Identity Safe in Firefox Add-ons when you aren't using it.

Kudos0

Re: A script in the extension page “Norton identity safe” is causing firefox to slow down

Is there a way to get notified when said update is/will be available?

I have the same issue, and have disabled Identity Safe (NIS) while I don't use it.

As a side note: since I have disabled NIS, Firefox doesn't use as much memory while running. It seems that there is a memory leak when NIS is constantly enabled. (currently the working set memory amount shown in the task manager is just below 500MB with NIS disabled as opposed to 1.2 GB and up when enabled after about 30 minutes of browsing activity)

Win 7 home premium (64-bit), 4GB RAM, Intel i5 - M 460 Processor.

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