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Kudos0

Secure site to buy more storage only shows up in Japanese

I am trying to buy more storage space so I can backup my files. However, when I click on the link in the program to take me to the secure site to buy more storage space, it takes me to the Japanese version of the site. I do have a file installed on my computer so it can recognize kanji, but I doubt that would set my language to Japanese. Or would it?

Replies

Kudos0

Re: Secure site to buy more storage only shows up in Japanese

I am trying to buy more storage space so I can backup my files. However, when I click on the link in the program to take me to the secure site to buy more storage space, it takes me to the Japanese version of the site. I do have a file installed on my computer so it can recognize kanji, but I doubt that would set my language to Japanese. Or would it?

Kudos0

Re: Secure site to buy more storage only shows up in Japanese

Hello StardustLuna

The language displayed in the sales pages is normally controlled by the web browser. There is also a language setting on some of the Norton pages that lets you select your preferred language. Can you answer the following?

    • What web browser are you using?
    • What operating system are you using?
    • What is the URL you're being directed to to purchase the additional space?

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