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Shopify site not verifying
I am unable to use the two methods of verification to get my site certified as safe by Norton (www.mysilverballoon.com.au) I have tried putting the metadata in the liquid template as Shopify suggests and also uploading the html file, also in the way that Shopify suggest. Neither give me access to the home page. Is that the problem? Can someone look at it for me. Many thanks..