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Kudos0

Sky/Yahoo - unable to log on since Norton Security

Hi all,

Looking for some help.  I've not been able to log onto Sky Emails/Yahoo emails since I downloaded Norton Security.  I have tried using Chrome, Edge and Internet Explorer but all I get is Sky ID error 288.  I didn't have this problem before I installed Norton and not sure whether it's something to do with the settings.  Can anyone suggest a way forward? I use Windows 10 if it makes any difference. Thanks

Replies

Kudos1 Stats

Re: Sky/Yahoo - unable to log on since Norton Security

Hello Swifty. Are you by any chance using a VPN on your machine? Also, what version is your Norton product? If you have the basic version there isn't a firewall to reset as I was going to suggest. If another version you should reset your Norton firewall in settings then reboot. Recheck for the issue.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.175 / N360 Deluxe 22.17.2.47 / Norton Core v.282 on Android 2.00
Kudos0

Re: Sky/Yahoo - unable to log on since Norton Security

Also, did you remove any other security software that was on your system before installing Norton using the removal utility for that software? 

Have you run LiveUpdate manually a few times, restarting as necessary, until no updates are available? If you use Windows 10, there can be an issue with the Windows Fast Startup feature.. See more information here.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Sky/Yahoo - unable to log on since Norton Security

Thank you for your replies SoulAsylum and peterweb.  I have removed the Norton VPN from my computer and I can now access my emails.

Will this mean I am less secure now?  Do I really need a VPN when I am signed in to  my WiFI at home?

Thanks again.

Kudos1 Stats

Re: Sky/Yahoo - unable to log on since Norton Security

Sorry. I thought you were speaking of the Norton Security product. The Norton Secure VPN is a totally different product with different issues and solutions.

Did you check with SKY to see what that error 288 was about? Some email providers can have trouble with VPNs. I sometimes have issues with Gmail when I have Norton VPN enabled with a virtual location outside my actual country location. Google thinks someone else has my login information and will block my account until I verify it is me. 

EDIT

Here is a Sky community forum thread on this error message..   https://helpforum.sky.com/t5/Websites/Sky-iD-Error-288/td-p/2883306

Things happen. Export/Backup your Norton Password Manager data.
Accepted Solution
Kudos1 Stats

Re: Sky/Yahoo - unable to log on since Norton Security

Swifty. Most of us here will ALWAYS suggest using a VPN even with your home network as a precaution. I believe that in your case as you are in the UK and most likely your broadband uses PPPoE the issue lies with the VPN entirely. Sky is blacklisting your IP due to coming through the VPN. Thus the change and successful login when the VPN was disabled. You can still use a VPN, disable it when you are using your Sky/Yahoo login. If you have a current Norton product installed it should be protecting your wifi network.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.175 / N360 Deluxe 22.17.2.47 / Norton Core v.282 on Android 2.00
Kudos1 Stats

Re: Sky/Yahoo - unable to log on since Norton Security

Hello I think that Virtual Private Network on a home computer is also necessary. This allows you to view blocked sites and ensure the security of your personal data and information about you on the Internet. I use the service VeePN on my laptop and phone, for example it allows me to buy the cheapest air tickets without reference to the location, because it hides and many more other possibilities.

Kudos0

Re: Sky/Yahoo - unable to log on since Norton Security

Thanks all for your help :-)

Kudos0

Re: Sky/Yahoo - unable to log on since Norton Security

You're most welcome, glad we could assist.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.175 / N360 Deluxe 22.17.2.47 / Norton Core v.282 on Android 2.00

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