• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

so disapointed

Norton has just gotten so bad....

First problem: Used my multi licence to put Norton on my Daughters laptop....it came with a demo Norton... demo Norton kept turning Norton off once its licence expired.......buried hidden file somewhere. Eventually the computer did get a virus... reload...same problem. Tech help .....was insane.... give them remote access and they would just do the same thing again and again...Talk to techs, they just tell/email me how to load Norton form their web site. The solution Kaspersky... works fine.... My daughter actually has security. Norton should be able to uninstall Norton.

I am still running Norton on my desktop...till it expires.

I wrote a game mod....post it to my web site.... check the download.... Norton quarantines it...yes I understand why..... new file with few Norton users....so if someone wrote a virus that a lot of Norton users downloaded Norton would happily welcome it?

Sorry...My rant.... Norton was good along time ago, then became bloatware. They seemed to fix it.... now just ????

Not even a label for feedback so under performance.

I am so disappointed in Norton.

Replies

Kudos0

Re: so disapointed

Hello there,

1. Please run Norton Remove and Reinstall tool on your daughter's laptop. Then, read on. BTW, as to "Norton should be able to uninstall Norton.", antivirus programs and/or other common Windows programs can be uninstalled via Control Panel. Yet, that setting on your Windows will fail detecting and cleaning ALL of logs (e.g., installation information that have been left in your system). For case study, you may read this post even when it comes to so-called antivirus uninstallers.

2. This page should fix your 1st trouble re "multi licence" vs. so-called "demo Norton". Personally, you're having trouble with a trial version of Norton software, which had been pre-installed on your daughter's laptop.

3. Have you contacted the OFFICIAL Norton Support here?

4. Chances are you met false positives. Please tell us the exact site name later. Then some guru would help U out. Moreover, please update your Norton to fix issue about false positives. And, pay a visit to this page to report a suspected erroneous detection.

5. When it comes to the term Bloatware, you may read this wikipedia page.

Confusingly, the same term bloatware is also commonly used to refer to preinstalled software on a device, usually included by the hardware manufacturer

Then, slow down your mouse when installing 3rd-party software from the Internet. 

Please post back if this or any other comment solves your problem. THX...

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)
Kudos0

Re: so disapointed

Justry:

Not even a label for feedback so under performance.

On your Norton UI click Help > General Information | Feedback.  However, also your posting here about your experience will probably be noticed by the Norton Staff.

Regards.                    

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: so disapointed

Justry:

First problem: Used my multi licence to put Norton on my Daughters laptop....it came with a demo Norton... demo Norton kept turning Norton off once its licence expired.......buried hidden file somewhere. Eventually the computer did get a virus... reload...same problem. Tech help .....was insane.... give them remote access and they would just do the same thing again and again...Talk to techs, they just tell/email me how to load Norton form their web site. The solution Kaspersky... works fine.... My daughter actually has security. Norton should be able to uninstall Norton.

Hi Justry:

Could you please clarify the current status of your daughter's laptop? Would you prefer to keep Kaspersky installed on that laptop or re-install Norton, and is it safe to assume that Norton is no longer installed on that laptop?  If Norton has already been uninstalled from your daughter's laptop the Norton Remove and Reinstall (NRnR) Tool at www.norton.com/nrnr is going to throw an error message because this tool won't run unless it detects an installed Norton product.

For future reference, the best way to wipe a Norton antivirus product off a computer (assuming you have no other Norton products like Norton Utilities installed or want to keep a local vault for your Norton Identity Safe) is to uninstall Norton as usual from the Control Panel, selecting "Please remove all user data" when prompted to remove all static users files (e.g., .log history files, .txt user configuration files, any .dat files like a local Identity Safe vault, etc.), and then wipe any remaining Norton files and registry entries with the Norton Removal Tool (NRT) at www.norton.com/nrt after the machine re-boots.

I'm not sure which tool the Norton Customer Service reps ran during your remote access sessions, but a wipe with the NRT might have been able to remove the last remnants of any "hidden" files and registry entries left behind by the trial version of Norton.

--------------
32-bit Vista Home Premium SP2 * Firefox v50.0.2 * NIS v22.8.1.14 * MBAM Premium v2.2.1

This thread is closed from further comment. Please visit the forum to start a new thread.