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Kudos0

Some isues with Identity Safe

1) Norton Identity Safe addon in Firefox is not connected with Identity Safe in the Norton GUI. For example: If I lock Identity Safe using this addon it stiil will be opened if I go to Identity Safe from my Norton Security. Same thing if I lock Identity Safe in Norton Gui, it will be opened in Firefox. I think they should be synchronized...

2) Identity Safe works incorrectly on some sites. I have fill forms on adguard.com, forum.adguard.com, and kb.adguard.com. If I open forum.adguard Identity safe suggest me to fill login/password from all these 3 sites. Why it happens if this site are completely different? Same thing with forum.bitdefemder.com - Identity Safe suggest me logins from other site (from my.bitdefender.com).

Also Id Safe put Norton Account password into the Identity Safe password windows here https://identitysafe.norton.com/vaultLogin. I should erase it everytime and type right password. (Passord from Norton Account saved in my Identity Safe)

3) Some buttons in the Identity Safe setting are not fully drown.

Replies

Kudos0

Re: Some isues with Identity Safe

Vitalik93:

1) Norton Identity Safe addon in Firefox is not connected with Identity Safe in the Norton GUI. For example: If I lock Identity Safe using this addon it stiil will be opened if I go to Identity Safe from my Norton Security. Same thing if I lock Identity Safe in Norton Gui, it will be opened in Firefox. I think they should be synchronized...

Norton is already aware of this disconnect between the older Norton Toolbar and the new FF extension.

2) Identity Safe works incorrectly on some sites. I have fill forms on adguard.com, forum.adguard.com, and kb.adguard.com. If I open forum.adguard Identity safe suggest me to fill login/password from all these 3 sites. Why it happens if this site are completely different? Same thing with forum.bitdefemder.com - Identity Safe suggest me logins from other site (from my.bitdefender.com).

Not sure how other password managers work, but ID Safe uses the main web site. The sites are not completely different. They all are part of adguard.com.

Also Id Safe put Norton Account password into the Identity Safe password windows here https://identitysafe.norton.com/vaultLogin. I should erase it everytime and type right password. (Passord from Norton Account saved in my Identity Safe)

You can report the site to the ID Safe team from your product.

Navigate to the login page you are having problems with. Then click on Vault is Open on the Norton Toolbar. Then click on Options beside Current Site. From there click on Report an issue with this site. Then follow the directions.

3) Some buttons in the Identity Safe setting are not fully drown.

This kind of thing will probably not get any attention until the next beta test. Keep an eye out for the next beta and check to see if it has been fixed. If not, you can report it.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Some isues with Identity Safe

Thanks. Regarding the wrong filling - this sites are definitely different. I use other password manager before and it has 3 different fill forms for them and it don't ask me what form I want to use because there was only 1 form for each of these sites. There is a bug I think...

Kudos0

Re: Some isues with Identity Safe

Not sure if it is a bug or by design. That could be the Norton designers' choice of how to handle that kind of login. As I suggested, you can report the site(s) to Norton and have them re evaluate how they handle the logins there.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Some isues with Identity Safe

I think it's not normal. Also I think it not a problem of one or two sites and could happen with other similar websites, because ID Safe use wrong autofill mechanism.
Kudos0

Re: Some isues with Identity Safe

Do you have any examples of other web sites where you see this? I think Gmail may do something similar.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Some isues with Identity Safe

I don't know (I install Norton just yesterday) but I think it could happen.
Kudos0

Re: Some isues with Identity Safe

Hello

The extension is not completely finished yet. What operating system are you using? What version of NIS are you using?

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Some isues with Identity Safe

Windows 10 (x64) AU, Norton Security 22.8, Firefox (x64) 49.0.1
Kudos0

Re: Some isues with Identity Safe

ID Safe fails again here https://www.mozilla.org/ru/plugincheck. I have a password from support.mozilla.org and ID Safe put it on plugincheck website (but there is a field for entering user's Email)

Also here https://identitysafe.norton.com. After logining in ID Safe I open some web form saved there and click "Edit". I saw right web form at first but then it changes in 1 second on wrong. ID Safe put my gmail into the "Name" section. I think it's incorrect autofilling again.

The same thing happens when I want to inter a password from my ID Safe here https://identitysafe.norton.com/vaultLogin. Norton puts password from my norton.account there (again).

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