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Kudos0

some question marks are not active for me with/without Sign In dashboard

FWIW ~ some question marks are not active for me with/without Sign In dashboard for example >
some question marks are active for me with/without Sign In dashboard for example >default browser IE11

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Kudos1 Stats

Re: some question marks are not active for me with/without Sign In dashboard

Kudos0

Re: some question marks are not active for me with/without Sign In dashboard

Hi @bjm_, can you let me know which links are inactive? I haven't seen other reporting this issue, and it helps to have details when bringing this to the team. Thanks.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: some question marks are not active for me with/without Sign In dashboard

Tony_Weiss:  Hi @bjm_, can you let me know which links are inactive? I haven't seen other reporting this issue, and it helps to have details when bringing this to the team. Thanks.

The links that are inactive are the question marks that upon mouse hover do not change from pointer to hand.   For example question marks that do not change from pointer to hand upon mouse hover are Detailed Settings | Antivirus > Settings [?], Firewall > Settings [?], AntiSpam > Settings [?], Tasks Scheduler > Settings [?] and Diagnostic Report [?]. 
Mouse hover over any question mark. 
When mouse pointer changes to hand, then that question mark is active.  
When mouse pointer does not change to hand, then that question mark is inactive. 

FWIW ~ reinstalled 22.6 and all question marks are active.
BTW ~ Norton Insight > Untrusted Files blank window in 22.7 is normal in 22.6.  

Returned to 22.7.   Inactive question marks returned and Norton Insight Untrusted blank window returned. 

YMMV

Kudos0

Re: some question marks are not active for me with/without Sign In dashboard

Thanks for reporting this, @bjm_. We will look into this. 

Edit: While checking, I didn't notice this issue. Is there a lag before the hyperlink is recognized (for the pointer to turn into the hand)? Could you verify that? Thanks.

-Gayathri

Gayathri R | Norton Forums Global Community Administrator | Symantec Corporation
Kudos0

Re: some question marks are not active for me with/without Sign In dashboard

@bjm_ one more thing - is your Norton Toolbar enabled when you try to access these links in-product? If so, can you try disabling the Norton Toolbar, and see if the links are accessible? Thanks.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: some question marks are not active for me with/without Sign In dashboard

Tony_Weiss:  @bjm_ one more thing - is your Norton Toolbar enabled when you try to access these links in-product? If so, can you try disabling the Norton Toolbar, and see if the links are accessible? Thanks.

Yep, links are accessible with default browser IE11, Norton Toolbar > Disabled...., mouse hover changes pointer to hand and support page opens.   
 

Kudos0

Re: some question marks are not active for me with/without Sign In dashboard

Thanks @bjm_, that confirms it's related to the other issue as well. We should have a short-term fix for this issue shortly, and I'll let you know when that gets rolled out. Thanks again.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: some question marks are not active for me with/without Sign In dashboard

FWIW ~ Um, inactive question marks Permalink returned .....

Kudos0

Re: some question marks are not active for me with/without Sign In dashboard

FWIW ~ my inactive links Permalink -- Permalink remain inactive after Hotfix Permalink.

Kudos0

Re: some question marks are not active for me with/without Sign In dashboard

Kudos0

Re: some question marks are not active for me with/without Sign In dashboard

Anyone else seeing this? And what addons or extensions are enabled?

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: some question marks are not active for me with/without Sign In dashboard

I have seen this happen in the past with Windows 10 and I tracked it down to the default browser not being set correctly. Go to Settings, System, Default Apps, and check what Web Browser is set to. For example if you are using Google Chrome and the Default App is showing Edge then some of those question marks in Norton will not work.

Kudos0

Re: some question marks are not active for me with/without Sign In dashboard

I've had some not live question marks since 22.7 on W8.1 (now W10) with IE as default.  http://s13.postimg.org/448wl59k7/screenshot.png

Pre 22.7 as I recall all question marks worked. 

BTW, my dust collector Vista box also has some not live question marks.

Accepted Solution
Kudos0

Re: some question marks are not active for me with/without Sign In dashboard

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