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Kudos0

Somehting New with ID Safe Backups

This morning I changed a password for one of my ID Safe logins using the desktop interface.  When I tried to login into the site, I got an error msg from Norton.  Sorry, I didn't capture the message.  I tried again a few minutes later and everything was OK.  A little after that, I noticed a new file on my hard drive that I did not create.  The file is underneath a new folder with my email address as its name. 

I actually like that Norton automatically backs up ID Safe when it's changed.  But I think everyone should know I couldn't use ID Safe online until the backup was done.  It only took a few minutes, but it's something to be aware of. 

NS 22.8.x, Win10 Anniv. Update, Chrome, Firefox, Malwarebytes Anti-Exploit, Malwarebytes Anti-Malware (FREE)

Replies

Kudos0

Re: Somehting New with ID Safe Backups

Hi KBPrez,

Well, if that is what is happening - that is a step forward - from the size of it, sounds like it might be a complete backup of your log-ins.

When I get the second pahase of the update to 21.2, I'll be sure to check it out.

Any chance of you supplying a path to the file? 

Kudos0

Re: Somehting New with ID Safe Backups

 Hi yank,

Norton created a new folder for this.  It's in the same folder that I put my manual backups into: "Norton Identity Safe Backups".  They used my email address to name the new folder.  This is the full path:

NS 22.8.x, Win10 Anniv. Update, Chrome, Firefox, Malwarebytes Anti-Exploit, Malwarebytes Anti-Malware (FREE)
Kudos0

Re: Somehting New with ID Safe Backups

Thanks - I do not have such a critter - yet, as I do not have the 21.2 update.
Kudos0

Re: Somehting New with ID Safe Backups

I have received the 21.2 update on NIS.

I do have that folder. but the automatic backup has not yet been created. This is a new feature that was added with this update.

So far I have not seen any automatic backup. I will check again tomorrow.

But, check this out @yank 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Somehting New with ID Safe Backups

I have what I think is the latest updates - NTB 2014.7.0.43 and NVP 12.0.10-1, and do not see the auto backup verbage and check box.

Not everything that can be counted counts, and not everything that counts can be counted.-Albert Einstein-
Kudos0

Re: Somehting New with ID Safe Backups


notusedupyet wrote:

I have what I think is the latest updates - NTB 2014.7.0.43 and NVP 12.0.10-1, and do not see the auto backup verbage and check box.


Hi notusedupyet,

Have you been updated to version 21.2 yet?  You must be on that version before it appears.  I am still on 21.1.1.7 and do not have that option.

Kudos0

Re: Somehting New with ID Safe Backups

Yep, version 21.2.0.38

Not everything that can be counted counts, and not everything that counts can be counted.-Albert Einstein-
Kudos0

Re: Somehting New with ID Safe Backups


notusedupyet wrote:

I have what I think is the latest updates - NTB 2014.7.0.43 and NVP 12.0.10-1, and do not see the auto backup verbage and check box.


If you are still using a local vault, you will not see the automatic backup feature. It is only available for the online vault.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Somehting New with ID Safe Backups

Ok Thanks, I am lucky enough to still be using the local vault. Thank You

Not everything that can be counted counts, and not everything that counts can be counted.-Albert Einstein-
Accepted Solution
Kudos4 Stats

Re: Somehting New with ID Safe Backups

Hi All,

Automatic backup is a new feature that creates a backup of your online vault and stores it locally on your device. You can access your Vault backups at Users\<User Name>\My Documents\Norton Identity Safe Backups\<Norton account name>.

 

Basically, this automatic backup happens once in 24hrs provided the vault is in logged in state or in standby mode(like 15mins inactivity vault close mode). If the vault close is initiated by the user this backup would not run. You can import these backup files into the vault anytime you feel but you will need to enter the vault password to get that loaded.

 

If you are using mulitple norton accounts on the same machine, you would see two folders with the different Norton account names and backup would be created based on the norton account logged in.

 

Regards,

Prasanna

Kudos3 Stats

Re: Somehting New with ID Safe Backups


prasanna_a wrote:

Hi All,

Automatic backup is a new feature that creates a backup of your online vault and stores it locally on your device. You can access your Vault backups at Users\<User Name>\My Documents\Norton Identity Safe Backups\<Norton account name>.

 

Basically, this automatic backup happens once in 24hrs provided the vault is in logged in state or in standby mode(like 15mins inactivity vault close mode). If the vault close is initiated by the user this backup would not run. You can import these backup files into the vault anytime you feel but you will need to enter the vault password to get that loaded.

 

If you are using mulitple norton accounts on the same machine, you would see two folders with the different Norton account names and backup would be created based on the norton account logged in.

 

Regards,

Prasanna


Hi Prasanna,

 

Any hope for an update to backup the local vault as well? 

 

Thanks,

Dave

Windows 10 x64 20H2 | Mint Cinnamon 20
Kudos0

Re: Somehting New with ID Safe Backups


prasanna_a wrote:

Hi All,

Automatic backup is a new feature that creates a backup of your online vault and stores it locally on your device. You can access your Vault backups at Users\<User Name>\My Documents\Norton Identity Safe Backups\<Norton account name>.

 

Basically, this automatic backup happens once in 24hrs provided the vault is in logged in state or in standby mode(like 15mins inactivity vault close mode). If the vault close is initiated by the user this backup would not run. You can import these backup files into the vault anytime you feel but you will need to enter the vault password to get that loaded.

 

If you are using mulitple norton accounts on the same machine, you would see two folders with the different Norton account names and backup would be created based on the norton account logged in.

 

Regards,

Prasanna


@prasanna_a 

Thanks Prasanna - a couple of questions:

-  Will these back ups be "Importable" into versions of Norton Products other than the version it was created on?  In other words, could this v 21.2 version be Imported into a v 20 insatallation?  Assuming it is a .dat format, I understand it could not go back to the 2012 product (as the .dat format was incompatible).

- If we stil lhave both an Online and a Local Vault, will this Online backup be "Importable" into our Local Vault?

I also agree with @Krusty13  that having the same backup function available for the Local Vault would be nice - but this appears to be just another dagger into the Local Vault's exsistence.  I understand Norton doesn't won't acknowledge the Local Vault still exsists and is very much desired by the users.

Kudos0

Re: Somehting New with ID Safe Backups

Hi Bruce,

My answer is "YES" for both your queries. This automatic backed up file will be similar to a DAT file imported with the vault password. Only thing is - you should be knowing the password of the vault when this backup was done.

Regards,

Prasanna

Kudos0

Re: Somehting New with ID Safe Backups

Thanks Prasanna! Looks like a method to periodically keep our Local Vaults up to date with our Online Vaults.
Kudos0

Re: Somehting New with ID Safe Backups

@prasanna_a 

I second @Krusty13 in asking if the backup feature will ever be available for the local vault?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Somehting New with ID Safe Backups

Hi Peter/Krusty,

If the vault type is local, it already has the data being stored locally on the device. Do you still think you will need the backup feature? Vault corruption scenarios do not come into picture for local vaults unless you manually open the file and corrupt it.

Can you just elaborate more on the reasons for asking this for local valt?

Regards,

Prasanna

Kudos2 Stats

Re: Somehting New with ID Safe Backups

Hi Prasanna,

I think backing up the local vault is a needed feature for us that still have it because people are uninstalling / reinstalling and sometimes people don't read, or don't take the option of saving settings, so lose their data.  If it's gone then it's the old install NIS/N360v19 and upgrade trick.

*Does uninstalling without saving settings leave their backup copy?

Of course if they come here first and ask what procedure to take we will always tell them to export their ID Safe data in both CSV and DAT formats.  Sometimes they don't come here until after they have lost the vault though.

Thanks,

Dave

Edit : And sometimes people will just use the Norton Removal Tool without uninstalling from Windows Control Panel  -  Does uninstalling that way prompt to keep settings?

Windows 10 x64 20H2 | Mint Cinnamon 20
Kudos4 Stats

Re: Somehting New with ID Safe Backups

Hi @prasanna_a 

We are dealing with computers that have minds of their own. A hard disc becomes corrupted, or some other program or Windows feature gets some update that ends up messing up other things on the computer.

We back up all our data that we want to keep safe. I feel that our ID Safe data comes under that category, regardless of whether local or online.

One of the 'features' quoted for the online vault is the security of the data. Why would Norton add an autobackup for the online if it 'should' not be needed?

As my signature says, Things Happen....

Things happen. Export/Backup your Norton Password Manager data.
Kudos6 Stats

Re: Somehting New with ID Safe Backups

@prasanna_a  @Krusty13   @peterweb 

prasanna_a wrote:

Hi Peter/Krusty,

If the vault type is local, it already has the data being stored locally on the device. Do you still think you will need the backup feature? Vault corruption scenarios do not come into picture for local vaults unless you manually open the file and corrupt it.

Can you just elaborate more on the reasons for asking this for local valt?

Regards,

Prasanna


My first question is, how many users know where this data is located?  Better yet how many users know how to bring that data back into their sysytems?  How many Guru's know where it is and how to bring it back?  If it is supposed to be common knowledge then why no KB's on how to accomplish it?

I believe that I have a lot of data stored locally on my system (pictures, documents, etc.) - but I still feel they are important enough to backup - why would I feel differently about my ID Safe Data?

 If this is in fact true - then why does everyone not have a local vault supported by Norton?   Think of all the situations that are being encountered with the Online Vaults not working 100% anywhere close to 100% of the time and the amount of time and effort being put into the Online Vault area by Norton employees trying to fix a cloud version of a local vault, something that has been proven to work very close to 100% of the time?

Kudos2 Stats

Re: Somehting New with ID Safe Backups

I just want to add my two cents to what's already been said.  I understand the need to back up files because all kinds of things can and do go wrong.  My ID Safe vault is critical to me and I back it up to a remote site and to an external drive every week.  Having those backups has saved me more than once.  There have been many cases on this forum where users are searching for help because they have no backup.  Seems to me the best solution is for Symantec to automatically back up the local vault.

NS 22.8.x, Win10 Anniv. Update, Chrome, Firefox, Malwarebytes Anti-Exploit, Malwarebytes Anti-Malware (FREE)
Kudos1 Stats

Re: Somehting New with ID Safe Backups

@yank,

" If this is in fact true - then why does everyone not have a local vault supported by Norton?   Think of all the situations that are being encountered with the Online Vaults not working 100% anywhere close to 100% of the time and the amount of time and effort being put into the Online Vault area by Norton employees trying to fix a cloud version of a local vault, something that has been proven to work very close to 100% of the time?"

 


Well put!  I wish I could give more than one Kudos for your post, mate.

Windows 10 x64 20H2 | Mint Cinnamon 20
Kudos1 Stats

Re: Somehting New with ID Safe Backups


Krusty13 wrote:

@yank,

" If this is in fact true - then why does everyone not have a local vault supported by Norton?   Think of all the situations that are being encountered with the Online Vaults not working 100% anywhere close to 100% of the time and the amount of time and effort being put into the Online Vault area by Norton employees trying to fix a cloud version of a local vault, something that has been proven to work very close to 100% of the time?"

 


Well put!  I wish I could give more than one Kudos for your post, mate.


Ditto that!  

Kudos0

Re: Somehting New with ID Safe Backups


yank wrote:
My first question is, how many users know where this data is located?  Better yet how many users know how to bring that data back into their sysytems?  How many Guru's know where it is and how to bring it back?  If it is supposed to be common knowledge then why no KB's on how to accomplish it?

One of the Gurus here (I'm almost postive it was AllenM) used to assist people in recovering the local identity safe data.

It was a fairly simple process of turning off tamper protection and switching a couple data files.

Sorry, it's too late for me to find the topics tonight but there should be several threads here with instructions.

Dave

Kudos0

Re: Somehting New with ID Safe Backups

@DaveH 

I know AllenM did a boat load of work with the Local Vault and a few other items - but I do no recall the Tamper Protection and Data file swap

Here is the macro I use:

Since we are not aware of your operating system, I'll provide dual locations for your attempt to retreive the logins.


Please be advised the numbers behind the N 360_ may be slightly different. Also the S-1-5-21 is a random generated number and the ending of it may be different from what I have shown below.


Also, please make sure you are logged out of your Vault before copying the folder to the new folder location. If you do not log out - the information you seek cannot be copied and it will throw an error.


Conversly, when you try to Import, you must be logged into the Vault in order to see the Import function.


XP:

C:\Documents and Settings\\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.1.0.24\IdentitySafeDataStore



In Vista/Win 7:

C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.1.0.24\IdentitySafeDataStore\S-1-5-21-1845553030-3031872880-4008053321-1001\

The Program Data Folder may be hidden in windows 7. so first choose Computer -> organize -> folder and search options -> view -> show hidden files and folders -> apply

1. Copy the IdentitySafeDataStore folder to a new folder in a convenient location on your computer.
2. In the Identity Safe Settings Window select Import Data > Configure [+]
3. In the Import Identity Safe Data window, 'Browse' to the new folder you just created in step 1
4. Double click the folder to open it and select the file IDDStore2 > Open.
5 .Under 'While importing data', select 'Merge with existing data' and click OK. You may be prompted to enter the password for the old data.
6. If you have changed any login credentials for a particular site since the older data was created, you will be presented with a Data Conflict window. Select which login version you wish to keep and click OK.
7. OK your way out and check that the merged logins have been added and are working.

Let us know how things work out.



Kudos0

Re: Somehting New with ID Safe Backups

Thanks Yank,

That sounds easy enough.  I must have been thinking about replacing the data store files instead of importing it.

But the method you posted seems easier and could be used for people who use system images as a backup.

Dave

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