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Something went wrong message when doing a restore or download specific file
Hi my computer hard drive crashed. I replaced my hard drive with a new one. i went to restore from norton online back up and it started but after 10 hours it failed. i called for help and they told me the same thing and said it would take time. after about 10 hours it failed again. this was monday/tuesday. i run a business and the info on the backup is crucial for today. I then tried to download the one file that i need urgently and got the following message
Something went wrong
Norton Online Backup is sorry something went wrong and will look at it right away.
also it says that the computer is not online. Please help. I looked at the forums and chats and it mention a little bit ago that everything was fixed. So i turned off computer and restarted it and still got the same message. I spent 2 hours on phone with support and they couldnt figure it out and said server was down, which seems odd to me, and would give me a call back in 48 hours??
Is thier anyway to physically pull the file and send it me.
Please help. thanks