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Kudos0

SRTSP64 Bluescreen (Bugcheck screen) - Windows 7 SP1 x64

Upon starting the computer I received a bluescreen/bugcheck screen with the following STOP codes:

Bug Check Code    : 0x00000050
Parameter 1       : fffff8a0`9ad110f8
Parameter 2       : 00000000`00000001
Parameter 3       : fffff880`0140d777
Parameter 4       : 00000000`00000005

Windows 7's reliability monitor refers to 'SRTSP64' driver as the crashing module. This is appears to be the Norton Autoprotect module.

This is the first bluescreen I experienced in about 10 years. I have run memory tests with both Memtest86 & Windows 7's default memory tester. Both programs came back with no errors.

This is why I think it was caused by NS 22.8

I also have memory dumps, but they are quite big (530 MB) so can't upload it directly here. If someone from Symantec needs them please contact me with a place to upload. But I don't know how to reproduce this bugcheck error.

Here's a screenshot of the error:

Computer:

MB: Asus H97-Plus

CPU: Intel i5-4440 (haswell)

RAM: Kingston 8GB DDR3-1600 (in dual channel)

GPU: Nvidia GTX 950

Windows 7 SP1 + all updates from WinUpdate

NS with Backup v. 22.8.1.14

Replies

Kudos0

Re: SRTSP64 Bluescreen (Bugcheck screen) - Windows 7 SP1 x64

BSOD can be hard to diagnose. Right down to failing hardware. If you suspect it is Norton then your best bet is to completely uninstall Norton and then reinstall Norton. I would uninstall Norton completely and leave it uninstalled. See how your pc behaves. If it does not BSOD then reinstall Norton. Are you using any other security along side Norton?

Note..............After uninstalling Norton you can enable Windows Defender for the time being. 

https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133...

Kudos1 Stats

Re: SRTSP64 Bluescreen (Bugcheck screen) - Windows 7 SP1 x64

If it has only happened once and does not happen again, I would not worry about anything. The system restarting would probably have cleared whatever cause the BSOD.

Things happen. Export/Backup your Norton Password Manager data.
Kudos1 Stats

Re: SRTSP64 Bluescreen (Bugcheck screen) - Windows 7 SP1 x64

Hi @tbalint444444,

I have sent you a private message with the upload location details. Please check your inbox when you find time. Thanks. 

-Gayathri

Gayathri R | Norton Forums Global Community Administrator | Symantec Corporation
Kudos0

Re: SRTSP64 Bluescreen (Bugcheck screen) - Windows 7 SP1 x64

Hi Gayathri

I have uploaded the requested files.

@PatsSoxBruins Thanks, but for now I will not reinstall NS to see if this happens again or not. I use only NS as a security software.

Kudos0

Re: SRTSP64 Bluescreen (Bugcheck screen) - Windows 7 SP1 x64

Thanks for the files, @tbalint444444. Much appreciated. 

-Gayathri

Gayathri R | Norton Forums Global Community Administrator | Symantec Corporation

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