• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

Still missing Identity Vault contents

Well , it is just getting worse - now I can sign in to Identity Vault, BUT it is empty. Will there be any process to restore the vault contents? I have a good portion backed up, but there are some important ones that I did not get to before this started cascading on me. Originally

Yes, I too believe in backups, but I thought it would be safe for a day or two - and, the online support page says:

How do I back up the Identity Safe data?
  • Your Identity Safe vault data is stored online, and you do not need to backup it. You can access the Identity Safe online vault from any computer with Norton Internet Security or Norton 360 installed. The Norton Identity Safe Web portal lets you conveniently access your Identity Safe online vault from any browser-capable device.

    Read more...

    Guess not, so far.  I did try an online support chat, but after waiting for an hour and a half, I got a response and got dropped while I was in the other room.

    All I need to know is if I can get the data restored or am I (And a lot of others, apparently) SOL?

    Thanks for any info/help available

Replies

Kudos0

Re: Still missing Identity Vault contents

Well , it is just getting worse - now I can sign in to Identity Vault, BUT it is empty. Will there be any process to restore the vault contents? I have a good portion backed up, but there are some important ones that I did not get to before this started cascading on me. Originally

Yes, I too believe in backups, but I thought it would be safe for a day or two - and, the online support page says:

How do I back up the Identity Safe data?
  • Your Identity Safe vault data is stored online, and you do not need to backup it. You can access the Identity Safe online vault from any computer with Norton Internet Security or Norton 360 installed. The Norton Identity Safe Web portal lets you conveniently access your Identity Safe online vault from any browser-capable device.

    Read more...

    Guess not, so far.  I did try an online support chat, but after waiting for an hour and a half, I got a response and got dropped while I was in the other room.

    All I need to know is if I can get the data restored or am I (And a lot of others, apparently) SOL?

    Thanks for any info/help available

Kudos0

Re: Still missing Identity Vault contents

OK - so I rebuilt my vault, and it works fine on my XP computer, but the Windows 7 times out with "network error" - funny because I can access the web while it times out.

Any progress yet?

Kudos0

Re: Still missing Identity Vault contents

Hi dcjdriver,

 

Sorry for the issue you are facing.

 

Can you please try the below steps and check whether it is working for you.

 

1) Can you please logout of Norton Account from "Open Vault" UI and try to login back.

2) Check whether you are able to login vault????

3) Reboot the machine.

4) Launch "Open Vault" UI and logout of Norton Account again.

5) Log in back to same Norton Account.

6) Repeat Steps 4 and 5, 2 or 3 times.

7) Check whether you are able to login vault now.

Kudos0

Re: Still missing Identity Vault contents

Thanks - I was finally able to get into my vault from both PC's with this help. It made life a lot easier when I I connected with my other PC too.

I d still lost my original vault, and there were just a couple a logins that will take a lot of work to reset. Still wondering, is there any process that could restore an online vault from a specific date? The doc page for the online vault says you don't have to worry about backing up your data - I know that's crazy, and I had a recent backup, just lost a few I wish I hadn't.

Thanks again for your help!

Kudos0

Re: Still missing Identity Vault contents

Hi,

If you have a Backup File which you had exported, then you can import them back to get back your vault data. (Logins etc)

 

All Logins which you had exported at that time will be imported back to you.

Kudos0

Re: Still missing Identity Vault contents

Thanks - thats how I got most of my data back.  I just was interested in knowing if there was any procedure to retrieve the data from the servers backups.  I do try to take regular backups, but had missed a while since the vault in question was forced to the online vault with the latest update to Norton 360 - I wasn't really given the chance

Thanks

This thread is closed from further comment. Please visit the forum to start a new thread.