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STILL TRYING TO RE-INSTALL A SAVED BACK-UP
Is there anyone in the Community that can help me please. I am basically trying to locate an on-line back-up that I stored with Norton. My computer crashed so I bought a new one. I then re-downloaded Norton on to the new computer, but I cannot locate my previous back-up so that I can get back my important files. It would seem to me that this is the basic role of a back-up so why is it so difficult?
So far the Norton support staff have stopped answering so is there anyone else out there who can advise me please.
Thanks in advance.