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STRESSED In IN. RE-registering w/ Identity Safe in order to open Vault with new password
DARN this is making my brain hurt! I have been a user of Norton 360 premier for a couple of years, however I am NOT computer smart. I am just a good monkey that pushes the button she is told to. Ok so here is my oh so sad story. We were hit with IDENTITY THEFT in JUNE. I did what was necessary to keep the bad people out of my accounts; INCLUDING changing all of my passwords. I thought I wrote them all down, but alas....
when it came time to open my VAULT I entered the wrong password and for the life of me, could not remember it. It is only after three days of TOTAL STRESS that I have learned that I must completely re-register with Norton Identity Safe in order to set a new password for my VAULT. I have followed the instructions to the tee, however when I try to open the settings icon on the bottom of the welcome to identity Safe screen, it won't budge, nothing, kaput, zilch. What gives and how do I correct this please? A million Thank You