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Kudos0

STRESSED In IN. RE-registering w/ Identity Safe in order to open Vault with new password

DARN this is making my brain hurt!  I have been a user of Norton 360 premier for a couple of years, however I am NOT computer smart. I am just a good monkey that pushes the button she is told to. Ok so here is my oh so sad story. We were hit with IDENTITY THEFT in JUNE.  I did what was necessary to keep the bad people out of my accounts; INCLUDING changing all of my passwords. I thought I wrote them all down, but alas....

when it came time to open my VAULT I entered the wrong password and for the life of me, could not remember it. It is only after three days of TOTAL STRESS that I have learned that I must completely re-register with Norton Identity Safe in order to set a new password for my VAULT. I have followed the instructions to the tee, however when I try to open the settings icon on the bottom of the welcome to identity Safe screen, it won't budge, nothing, kaput, zilch.  What gives and how do I correct this please?    A million Thank You

Replies

Kudos0

Re: STRESSED In IN. RE-registering w/ Identity Safe in order to open Vault with new password

Hi dislocatedcajun,

I'm not sure I exactly follow you as to where the Welcome to Identity Safe screen is located - if you are trying to change your password, trying to get rid of your old vault (so you can change the password) or if in fact you have changed your password and have opened your vault and are trying to select the Gear Icon (Settings) on the Log-ins page??

This link will take you to the instuctions to Reset your ID safe.  Bear in mind the instuctions are for NIS (not N 360), so the location of the settings may be slightly different.  There are additional links at the bottom of the linked page, as well as the pages they link to that provides addtional informatin in regards to resetting your vault and creating a new one. 

One word of wisdom we have learned - where it says to enter the wrong password three times - you must enter three different incorrect passwords - if you enter the same incorrect password 3 times it will not work. 

Kudos0

Re: STRESSED In IN. RE-registering w/ Identity Safe in order to open Vault with new password

In addition to Yank's questions..

Are you trying to access your current vault before you change the password?

Be aware that resetting the vault will erase all logins you have stored. Do you have a backup of your logins?

Things happen. Export/Backup your Norton Password Manager data.

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