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Since installing Norton Online Backup in May 2012, I have been unable to restore any files. I have spent many, many hours in online chats and on the phone to the Norton call-centre, but nothing is ever resolved. I am tired of hearing that my case has been 'escalated' or that the 'development team' are working on it. I am tired of chasing Norton about this. I just want my files back.
Thanks to Norton, I know have unprecedented levels of stress in my life (I am also a full-time surgeon and mother of two tiny children - there is no comparison).
Years of work and photos lost forever? Probably.
I am lost. I am struggling. Please help.