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Kudos2 Stats

Symantec Bad, Microsoft Good!?

Looks like microsoft is set to give Windows 8.1 users a free upgrade to Windows "10". If so, its a contrast to Symantec's poor attitude to those with subscriptions for NIS 2014 etc. Come on Symantec, play fair - not mean and nasty

Replies

Kudos2 Stats

Re: Symantec Bad, Microsoft Good!?

Well here's the difference that explains the difference between Microsoft's and Symantec's treatment of their existing customers.

1) Windows is a computer program but Norton Security is a computer program.

2) Windows 10 is a new product that is an improvement over it's existing product but NS is a new product that is an improvement over it's existing product.

3) Windows 10 is an OS that is necessary to have on a modern PC but NS is a program that in today's world is necessary to have on a modern PC.

4) Microsoft invested time and money in developing Windows 10 but Norton invested time and money in developing NS.

5) Microsoft faces competition from a few competing companies for it's existing customer's money but Norton faces competition from many companies for it's existing customer's money.

6) A new version of Windows typically costs twice as much as a new version of Norton's security products, thus it will cost Microsoft twice as much in lost short-term revenue from its existing customers to give them a free upgrade than it would cost Norton in lost short-term revenue to give free upgrades to it's existing customers.

6) Microsoft in the past has always charged it's existing customers for new versions but Norton in the past has always given its existing customers free upgrades to newer versions.

7) Microsoft Windows can only be used on a single device but Norton's NS can be used on five devices and everyone knows that all of Norton's existing customers have five devices.

That explains the difference in the way Norton and Microsoft are treating their existing customers.

Kudos0

Re: Symantec Bad, Microsoft Good!?

Really hok, really????

Kudos0

Re: Symantec Bad, Microsoft Good!?

Be careful what you wish for.....
 

Kudos0

Re: Symantec Bad, Microsoft Good!?

Two entirely different situations. The post in the second place is wrong at so many levels.

1) Windows it's not a subscription based service, once you buy a license, that's it, you can use that version for as long as you like and it will get updates and security patches for as long as it has a life cycle.

2) Symantec has it's own reasons for it's business plan and like it or not, it works. Agree that for most of us, it sucked when they released NS and we had to buy a new subscription because they refused to transfer our old NIS days to the new product, BUT, like with windows, IT IS A NEW PRODUCT, so they had a valid reason (commercially).

3) Two very different companies and softwares. Basically because without Windows there is no NS (meaning that Windows is the OS in which NS runs so, if you ditched it for another OS, like linux.... you get the point).... so.... not really a base for comparison. Also, the development process for both of them is completely different and cannot by any means be compared. You can never, ever compare the level of complexity of building an OS to that of building a security software...

Kudos0

Re: Symantec Bad, Microsoft Good!?

Sorry Beast, I can't see how your post relates to this thread, the realities of MS or Symantec systems or marketing intentions so far indicated.
Kudos0

Re: Symantec Bad, Microsoft Good!?

1) Windows it's not a subscription based service, once you buy a license, that's it, you can use that version for as long as you like and it will get updates and security patches for as long as it has a life cycle.

2) Symantec has it's own reasons for it's business plan and like it or not, it works. Agree that for most of us, it sucked when they released NS and we had to buy a new subscription because they refused to transfer our old NIS days to the new product, BUT, like with windows, IT IS A NEW PRODUCT, so they had a valid reason (commercially).

3) Two very different companies and softwares. Basically because without Windows there is no NS (meaning that Windows is the OS in which NS runs so, if you ditched it for another OS, like linux.... you get the point).... so.... not really a base for comparison. Also, the development process for both of them is completely different and cannot by any means be compared. You can never, ever compare the level of complexity of building an OS to that of building a security software...

In reply to your points above:

1. It actually looks like Windows is moving towards being a subscription-based service much like Office did did with his most recent release so that will make them basically identical.

2. It's only a new product because Symantec wanted it to be one, possibly for the reason of not upgrading previous versions and making more money by having a new product?
3. You are correct they are very different companies and software's but it's easier for a person or company to change from NIS to the same service provided by a different company than it is for a company to change their entire operating system. For that reason alone Symantec should be more willing to help consumers change over to a new software that's still in their product line.

Symantec's entire marketing scheme is certainly questionable in so many ways. They don't listen to customer feedback or else we would still have the local vault option without having to jump through hoops. They would work harder to ensure people kept using their product instead of giving them a reason to jump ship and moved to a product provided by another company.

Kudos2 Stats

Re: Symantec Bad, Microsoft Good!?

Does anyone want to mention the real reason Windows 10 may be a free upgrade for windows 8?

Overall it sucks, simple as that.  It's great for tablets, phones, and kids that need a social network platform but businesses, OEM's, and most people with desktops hate it.

If Windows 8 was a great operating system they would never be giving free updates to Windows 10, simple as that.

Dave

Kudos1 Stats

Re: Symantec Bad, Microsoft Good!?

OEM's, and most people with desktops hate it.

Save,

Because OEMs and many people with desktops are not ordinary people these days .... they are technically orientated and may have 150 installed applications and say they must have the old START menu (Yes, I work with several like that).

Ordinary people and especially older people don't use computers and certainly don't use operating systems .... they want to do things and neither know nor care how they get the words from their fingertips to the paper or the screen ....

When my wife (and neither of us are young) saw Windows 8 Start Screen her first remark was "I like that"  when I showed her the easy to locate and click on "tiles" that started what she wanted to achieve .... And it could be tailored to just those things she actually used, since when stuck she just called for me. She uses traditional applications by the way not apps and knows that a simple press on the WINKEY or a click on it on the TaskBar (8.1) toggles between what she is doing in a presentation that she was used to from Windows 7 days to the Start Screen and back .....

Is it only for touchscreens? Of course not, it works fine with a keyboard and a mouse .... the original point and touch system!

Did Microsoft launch before it was ready .... of course they did just like every other software source .... including close to home.

Did they annoy the techies by thrusting the "Metro" approach in their face? Of course they did because they had to do something drastic to deal with the way tablets and smartphones were sweeping the field .... otherwise it would have been same old same old with one hopes a bunch of better stuff hidden out of sight where the wheels go round!

And now some are already making fun of 10 and complaining about it without even having tried it .... and yet it's doing what they asked for......

Hugh
Kudos0

Re: Symantec Bad, Microsoft Good!?

" And now some are already making fun of 10 and complaining about it without even having tried it .... and yet it's doing what they asked for....."

No-one is complaining, just giving an opinion... how someone could complain already?? W 10 RTM is not released... and not tested.

I really hope that they bring back some features, essential to my taste, like Aero & other, (maybe Hyper Terminal too, not also available in W7 but present on my good old XP).

Too bad the kernel version change is only a decimal bit... (6.4 or something like that).

Kind regards,

Kudos0

Re: Symantec Bad, Microsoft Good!?

" Overall it sucks, simple as that."

Dave,

I second that.

That's probably the reason why W7 has about 50% of the Windows market + about 20% for XP.

Also, it would be interesting to know...lol!... if MS decided to give a free upgrade to W7 users to W10, how many would upgrade??

What percentage??.   (you do not want to know what I think).

Cheers,

Kudos0

Re: Symantec Bad, Microsoft Good!?

It IS publicly released.

Go here if you want it  http://windows.microsoft.com/en-us/windows/preview

Dave

Kudos0

Re: Symantec Bad, Microsoft Good!?

Hugh I have to agree with much of what you say. I have a Surface Pro 2 but use it like a laptop with a keyboard and mouse. Before buying the Surface I though Windows 8 would be used mostly by touch now I have it I use a combination of Touch, Keyboard and Mouse. It's amazingly fast, boots in about 20 seconds even without the fast start, the screen is a little small but have become used to that. I now hardly ever turn on my Windows 7 laptop. However, it was a little strange to start with.

The main point I was going to make is that I bought my 90 y/o father a Surface 2 although only the NT version, he uses it entirely by the touch screen, I showed him some of the basics but he ahs found out many things himself, he now keeps on asking if he should upgrade his laptop to Windows 8 he likes it so much.

I am helping a friend who is General Manager of an Hotel who are presently moving over to using Tablets for all their work instead of Desk Top PC's so even businesses can use it.

Michael

Kudos0

Re: Symantec Bad, Microsoft Good!?

Apostolos,

 how someone could complain already?? W 10 RTM is not released... and not tested.

That didn't stop the people I'm referring to ... not necessarily here ...  Just based on what they saw in some leaked images and text ... 

Hugh
Kudos0

Re: Symantec Bad, Microsoft Good!?

Michael,

Very interesting

Surface 2 although only the NT version,

I think you mean RT version .... they are all NT <g>

What you say about your father's preference echoes what I've said, not here, previously and there used to be a full page advert in the AARP magazine for special computer for the elderly .... with a tiled screen for clicking on to start the applications they used ... long before Windows 8 and touch screens.

Over on CompuServe one of the "gurus" has a company and increasingly his mobile staff are using Windows 8 tablets and Desktops so they can work in the office as they do in the field and not use one OS in the field and a different one in the office .....

My eye specialist waltzes into the consulting room with a tablet and uses that for the bits he needs despite a new system with 27 inch monitors there and used by his nurse .....

Hugh
Kudos0

Re: Symantec Bad, Microsoft Good!?

Apostolos wrote:

" And now some are already making fun of 10 and complaining about it without even having tried it .... and yet it's doing what they asked for....."

No-one is complaining, just giving an opinion... how someone could complain already?? W 10 RTM is not released... and not tested.

I really hope that they bring back some features, essential to my taste, like Aero & other, (maybe Hyper Terminal too, not also available in W7 but present on my good old XP).

Too bad the kernel version change is only a decimal bit... (6.4 or something like that).

Kind regards,

 Exactly the opposite -- if they changed the kernel version to 7.0 it would broke about 99,8 % of the current apps & 100 % of the drivers. (Just remember what happened when the kernel went up from 5.1 [XP] to 6.0 [Vista]).

Kudos0

Re: Symantec Bad, Microsoft Good!?

Hugh,

Yes I meant the RT version, I was half asleep when posting yesterday.

Michael

Kudos0

Re: Symantec Bad, Microsoft Good!?

Hello tbalint444444,

I agree with this, but software manufacturers could test & release updated versions  before RTM release.

Any real improvement comes with a cost, always....

Best regards,

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