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Kudos2 Stats

a sync issue with the Standalone Norton Identity Safe client.

Hi everyone!

The logins in the vault of logging in to my account website at at 'identitysa fe.norton.com' shows a different number of logins(81 logins) than the Vault of the Norton Identity Safe client which shows '123 Logins). There are 123 logins in the Vault of Norton Identity Safe client. However, they are only 81 logins in the Vault at website 'identitysafe.norton.com'

The Vault at identitysafe.norton.com

The Vault of the Norton Identity Safe Client

I was told that If it is server issue, normally it takes 24 to 48 hours to get fixed, may be sooner.

Howeve, it sitll persists.

  1. I have a very old Vault-data(81 logins) backup exmported from my online Vault via the Norton Identity Safe client while the local Vault was synchronised well to my online Vault.
  2. When I see my existing recent Vault data(123 logins) is only shown in the Vault of Norton identity safe client, and not shown in the website 'identitysafe.norton.com(not synchronised to my online Vault) then I decieded to delete the Vault.
  3. However, I tried first exmporting the existing Vault  of my Norton Identity Safe client to have all logins(123 logins), then  deleting my existing Vault via Norton Identity Safe client.
  4. Then, when creating a new Vault, I first imported the ' very old Vault-data(81 logins) backup exported from my online Vault while it is working well.(the same longins are shown in the website'identitysafe.norton.com')
  5. Then, when I checked the Vault of the Norton identity safe client, and the Vault at the website 'identitysafe.norton.com', I found that the same logins(81) are shown in the Vault of Norton Identity safe client, and are shown in the Vault at the website 'identitysafe.noton.com'. I got my online Vault  functioning again.
  6. However, the old Vault data backup doesn't have the websites(logins) have saved recentely.
  7. I have then decided to import the 'more recent Vault-data(123 logins) backup exported from my online Vault while it is not working well(there no longins are shown in the website'identitysafe.norton.com'). While importing, I have chosen 'merge the imported data with the existing data' to keep the '81 logins' and add to them the new logins of 123 logins.
  8. Finally: I the 81 logins are still only shown in Vault at the website'identitsafe.norton.com', however, there 123 logins shown in the Vault of the Norton Identity Safe client.

The key of my problem is that my recent existing local Vault data is not synchronised to my online Vault. However, my old local Vault data is  synchronised well to my online Vault.

However, my old online local Vault well synchronised to my online Vault doesn't have some websites along with their logins saved to my recent local Vault. (I.e. there are many changes made to my recent local Vault data since my old local Vault data was exported.

Let give you this senario:

'A' is the old  Vault data backup synchronised well to my online Vault data.

'B' is the recent Vault data Backup not synchronised to my onlie Vault data.

'A' doesn't have some websites along with their logins saved to 'B'.

The steps I followed:

1- I've imported the 'A', to the newly created Vault.

2-  after my local Vault data got synchronised well again, then I must import the recent local Vault 'B'  to merege the changes made to my recent Vault data with my old existing local Vault data. However,  the changes(websites along with their logins) made to recent local Vault data are still only shown in the  Vault of the identity safe client, and not in the Vault at website. Only the old local Vault data is still shown\synchronised between the Vault my Identity safe client,  the Vault at website.

Replies

Kudos1 Stats

Re: a sync issue with the Standalone Norton Identity Safe client.

Hi cooperator,

I am just a bit confused at the moment.  You mention IDSS (Stand Alone ID Safe which is a Online Vault) and you mention Local Vault - which is normally associated with an Identity Safe Vault located on your PC and associated with a the GUI of a Norton Product.

These two vaults can never sync, because a user may not have both installed and functional on their system - except by error. Perhaps at one time you had a Norton Product installed that included the ID Safe Vault, you removed the product. opted for the IDSS (Stand Alone Online version) and then at a later time reinstalled the Norton Product and regained the Local Vault, nd the IDSS was not removed - as it should have been.

A bit more info in regards to your system's operating system, if a Norton product had been previously installed (or still is) would be helpful.

Please tell us which Norton products are listed in Programs and Features and also their version numbers, normally found via Support/Help > About from the main page of the product.

Until we get some more info, we may not be able to assist.

Kudos1 Stats

Re: a sync issue with the Standalone Norton Identity Safe client.

Thank you so much indeed,

I was expecting that my thread would never be displayed at the forum posted into. Since  whenever I have posted(published) my thread, I did neither see the thread was displayed in the forum, nor in the activity, although I was notified that the thread was successfully created once I clicked on 'save'.

I am using Windows 7 Home premium 64 Bit.

I am just a bit confused at the moment.  You mention IDSS (Stand Alone ID Safe which is a Online Vault) and you mention Local Vault - which is normally associated with an Identity Safe Vault located on your PC and associated with a the GUI of a Norton Product.

I really call the Vault of the standalone Norton Identity Safe client as a local Vault (offline Vault) since no need to open the web portal (identitysafe.norton.com), and then sign in to my account. However, I call the Vault in the web portal as online Vault since there is need to have internet access to open the Vault in web portal.

I don't know what these  IDSS  and GUI stand for? Could you let me know?

I know that 'GUI' denotes to 'Graphics User Interface.

My problem with Norton Identity Safe Vault is as follows that the login numbers shown in the Vault of the Identity Safe Client are not equal to the logins numbers shown in the Vault in Web portal.(Have you see my screen shots? 81 logins in the Vault in  web portal, however, 123 logins shown in the Vault of the of Norton Identity Safe Client. Simply, I don't have all the logins displayed in the Vault of Identity Safe client  displayed in the web portal

First of all: I was using the Norton Internet Security for about year and half(7/17/2011 into about 12/17/2012). However, once it got expired, then I no longer use it. Yes, I have one e-mail ID(moh.........@yahoo.com) associated with my Norton account.  While using the Norton Internet Security, I have used the Norton Identity Safe. However, once the Norton Internet Security got expired, I have uninstalled it, and then staying using the free standalone program of Norton Identity Safe client.

I know each identity safe is associated to a Norton account. I only need to make sure that I am logged in with the correct login details. So, there is no problem with having more than one Norton accounts.  I really only had to create another new Norton account associated to another  E-mail address of mine(moh...@hotmail.com), and then created new Norton Identity Vault while logged to this new account to only check that  the sync issue between the Vault of Identity Safe Client and Vault at web portal  is an account issue. However, it persists. 

----------------------------------------------------------

As said before, that the oldest Vault data backupset which contains only the oldest logins(81) is OK. Since importing it to a resetting Vault let both Vaults in the Identity safe client and in the web portal be equal in the login numbers.


However, the latest Vault data  backupset which contains the latest logins(123) seems to be faulty. Since importing it to a to a resetting Vault let the Vault in the Identity safe client have 123 logins shown, however, there are no logins displayed in the web portal.


I was told by a Norton Customer Support there is one solution left which keep staying with the 81 logins after importing the oldest Vault data backup to the resetting Vault after letting the Vault in the web portal and in the identity safe client have the same login number - which means that the Vault in the two-way sync works well. Then, manually,  type in((Add) the logins saved in latest faulty Vault data backupset  which only is shown in the the Vault of Identity Client, and not displayed in web portal in order to have all the logins displayed in Vault in the web portal and in the Identit Safe Client.

However, this is very bad solution which needs me to re-type in the logins missed again.

Kudos0

Re: a sync issue with the Standalone Norton Identity Safe client.

cooperator: I don't know what these  IDSS  and GUI stand for? Could you let me know?

Identity Safe Standalone   Graphical User Interface

Kudos1 Stats

Re: a sync issue with the Standalone Norton Identity Safe client.

You continue to mention importing old data and that rang a bell with me.

When you were on NIS (7/17/2011 onto about 12/17/2012) - I'm thinking that was probably NIS version 18 (2011).  I am not positive of the dates, but perhaps someone with a better memory can verify, but I do believe the 2011 version of NIS used an .dat format for Export of the ID Safe Data and the next version 19 (2012) changed to a .dat format for the Export of the ID Safe Data and then again in version 20 (2013) the actual.dat format was changed again and as a result the need to Export data in the .csv format from the newer version was necessary in order to Import it into the older version.

I guess that all sounds a bit confusing.  It sounds to me like you do have Exported files which you can look at - what is the format they are in?  For example, my old Exports are shown as either DAT File, NPM File or Microsoft Office Excel Comma Separated Values File (CSV).

If you can tell us which type of files you are dealing with, then we may be able to figure out a way to Import them into your current IDSS (ID Safe Standalone).

I hope you follow what I am trying to explain.

Kudos0

Re: a sync issue with the Standalone Norton Identity Safe client.

Thanks a lot,

First of all, could you please confirm for me that you have seen my first two screen shots posted in my very first post? You'll see there are 81 logins shown in the Vault of web portal, and 123 in the Vault of Identity Safe Client after importing the very old Vault data backup(DAT file, or CSV) to a new resetting Vault. Then,  importing  the very latest Vault data backup by choosing 'mereging the imported data with the existing data'.

However, If I choose 'replacing the existing data with imported data while imorting the very latest Vault data backup,  then there are 123 logins shown in the Vault of Identity safe client. However, there are no logins at all shown in the Vault in the web portal.

To be honest with, I do no longer remember that I really was using the identity Vault while I was using the NIS, or not.

I am 80 percent sure that I was neither realizing the benefit, nor the availiablity of the identity safe Vault built in the NIS. So, it is most likely that I have begun to use the Norton Identity Safe Vault after installing the Norton Identity Safe Client, which is  standalone app after uninstalling the NIS when expired.

Moreover, what let me be sure that I was not using the ID safe Vault while using the NIS is that I have never ever remembered that I have exported or imported Vault data while using the NIS - which means that I wasn't using the Norton Identity  Safe Vault while using the NIS.

However, once I have read on the internet that there is a standalone program calling Norton Identity Safe Client available for free, then I tried to downloaded, and used it. I think it is in about 2013. After that, I staying using that Norton Identity Safe client as long as it is for free. I have tried exporting and importing Vault data while using that program many times. The first time I used the program of Norton Identity Safe client, there has been two file formats(DAT File, Microsoft Office Excel Comma Separated Values File (CSV) with which I can export Vault data via Norton Identity Safe client. 

So, I have the two file formats (DAT File, Microsoft Office Excel Comma Separated Values File (CSV) ) for the very oldest Vault data backup only having 81 logins, and for the very  latest Vault data backup cotaining the 123 logins. I have tried importing very old backup to my new resetting Vault, and Vault became  having  81 logins in both the web portal, and in the Norton Identity safe client. However, importing the very old data backup to the new resetting Vault let Vault have 123 logins in the identity safe client, and no logins in the web portal.

However, as said before, this the very oldest Vault data backup doesn't have all the logins. The very latest Vault data backup has 123 logins, but while using this backup, only these logins are shown in the Vault of identity safe client, and not shown in the web portal.

Kudos1 Stats

Re: a sync issue with the Standalone Norton Identity Safe client.

Do you have any Norton product currently installed besides the IDSS (Stand Alone Identity Safe) you started using circa 2013?

I'm sorry, but I am not sure how anyone will be able to figure this out since you are not sure you even used ID Safe when you wee running NIS (especially since we do not know which version you were using).

Yes, I have seen your two images and I still have to wonder if the web image is not from one email address Norton Account ( @yahoo.com) and the other (with the dropdown showing 123) is form your other Norton Account (@Hotmail.com).  This in itself would explain why there are two different number of log-ins (since they are two different vaults), and also why they do not sync. Please verify that they are in fact from the same Norton Account and we are not mixing apples and oranges in the images.

The older versions of NIS require users to do a manual Export of their ID Safe Data (even if it is from the Stand Alone Vault.)  The most recent version of NIS (v21) has a default setting under ID Safe settings that automatically Exports the ID Safe data to C:\Users\User Name\Documents\Norton Identity Safe Backups\email address of Norton Account as almost daily >DAT encrypted files.

Since you mentioned using both, this is how they work:

Merge imported data with existing data - To merge the imported vault with the existing vault.
If Identity Safe finds any duplicate entries, it lets you decide whether you want to keep the existing entry, or replace it with the imported entry.
 

Replace existing data with imported data - To replace the existing vault with the imported vault.

What I am wondering (and with all the info in this thread, I may have missed it), but did you try to Import the 123 by using the Replace and then use the Merge to Import  the 81 - which would remove those that are duplicated?

Kudos0

Re: a sync issue with the Standalone Norton Identity Safe client.

Thanks a lot,

No, I am not using any NIS while using the IDSS. I only use IDSS.

I recently detected that 

  1. Importing the the latest Vault data backup using the DAT format is corrupted since when importing it, no logins are shown in the web portal, however, the logins added are only shown in the Vault of IDSS. However, Importing the same latest Vault data backup using the CVS is Ok  since importing format let all logins added shown in the Vault in web portal, and in the Vault of IDSS. However, I think there is different in the result of importing Vault data backup exported using the DAT, and CVS since I think DAT format can contain some secret exported information which can not be in CVS. I.e. the contents of DAT, and CVS are not the same for the same Exported Vault data.
  2. Importing the oldest Vault backup using the DAT or CVS is OK since importing either format let all logins added shown in the Vault in web portal, and in the Vault of IDSS. But as said before it doesn't have all logins.
Kudos1 Stats

Re: a sync issue with the Standalone Norton Identity Safe client.

Please open your IDSS > Settings > About tab and tell us the version of your IDSS.

The current version is 2014.7.11.42 - just trying to make sure your IDSS is current

There is a vast difference between .csv and .dat in that the .dat format is encrypted and .csv is not (can be opened and read with any text viewer).  As I tried to explain before:

https://community.norton.com/en/comment/6326691#comment-6326691

There is also a difference between older .dat format and the current .dat format and they are not backward compatible (current format used in older version) however the .csv format is compatible with all versions. It appears to me you would be using forward compatibility (using oldest Export to present) which I thought was fixed some time back and appears to work fine for you.

All things aside, have you tried what I suggested? Replacing with the 123 and then merging the 81?

Kudos1 Stats

Re: a sync issue with the Standalone Norton Identity Safe client.

Thanks a lot,

First of all: If you had understood me well, you would have realized that my problem has finished since I posted my previous post( I detected that the faulty in the latest Vault data backups, in particular with .dat format. However, I have been trying to understand why that happened. Even I have contacted quite a lot of Symantec customer support representatives via their live Symantec Chat Support. However, none of them were able to even figure out the cause, or even hint  that maybe incompatibility  in the current .dat format and oldest ones might be causing the problem. Also, none of them  even have tried importing the CVS format to try if it'd work or not.

I have the The current version  which is 2014.7.11.42 .

There is also a difference between older .dat format and the current .dat format and they are not backward compatible (current format used in older version) however the .csv format is compatible with all versions.

Yes, I think what you said that the older .dat format and the current .dat format are not compatible, this is why whenever I  imported the oldest Vault data backup using .dat format, then importing the latest Vault data backup using .dat format with choosing emerging the imported data(latest data - 123 logins) with the existing data(oldest data- 81 logins), I wasn't notified that  the 'information was successfully imported'. Also, '144 lognis became shown in the Vault of, however, the 81 logins imported first from the oldest data backup keeps shown in the Vault in the web portal. However, when  importing the latest Vault data backup using .dat format with choosing 'replace e the existing data(oldest data- 81 logins)  with the imported data(latest data - 123 logins), then I was notified that  the 'information was successfully imported'.

However, with using the CVS format,  whenever I  imported the oldest Vault data backup using .dat format, then importing the latest Vault data backup using .dat format with choosing emerging the imported data(latest data - 123) with the existing data(oldest data- 81 logins) or replacing the existing data with the imported data, everything OK.

If the  older .dat format and the current .dat format are not backward compatible, this let the use be careful to always keep recent  Vault data backup of .dat format to avoid such a problem when importing one oldest Vault data backup with .dat format, and then importing  latest Vault data backup with .data format.

The older versions of NIS require users to do a manual Export of their ID Safe Data (even if it is from the Stand Alone Vault.)  The most recent version of NIS (v21) has a default setting under ID Safe settings that automatically Exports the ID Safe data to C:\Users\User Name\Documents\Norton Identity Safe Backups\email address of Norton Account as almost daily >DAT encrypted files.

Since you mentioned using both, this is how they work:

Merge imported data with existing data - To merge the imported vault with the existing vault.
If Identity Safe finds any duplicate entries, it lets you decide whether you want to keep the existing entry, or replace it with the imported entry

I have these two points below::

A-  You are now talking about the Norton Identity built-in NIS or the Norton Identity Safe standalone. Although I have been using the very latest version of IDSS, I don't see IDSS automatically Exports the ID Safe data to C:\Users\User Name\Documents\Norton Identity Safe Backups\email address of Norton Account as almost daily >DAT encrypted files. However,  in general, it isn't determined when IDSS automatically Exports the ID Safe data to  C:\Users\User Name\Documents\Norton Identity Safe Backups\email address of Norton Account. I am fairly sure the IDSS automatically Exports the ID Safe data to C:\Users\User Name\Documents\Norton Identity Safe Backups\email address of Norton Account >DAT encrypted files  when I do a manual Export of my ID Safe Data.

B- I only use the IDSS, and You said above 'If Identity Safe finds any duplicate entries, it lets you decide whether you want to keep the existing entry, or replace it with the imported entry' . I was not prompted as to whether to keep the existing entry or replace it with the imported entry if the Identity Safe finds any diplacte entries. If I choose 'merge the imported data with the existing data, then if Identity Safe finds any duplicate entries( some entries in the imported data and existing data are same), then Identity Safe doesn't let me deiced to keep he existing entry, or replace it with the imported entry. So, Could you please confirm for me if the imported data  and existing data has some same entries, then the same entries will be repeated while importing  Vault data backup to  the existing data with choosing merging imported data with existing data? If so, what is the solution? If you said that I must choose 'replacing the existing data with the imported data, then all my existing data will be replaced with the imported data. However, there are only some data(logins)  in the existing data and imported data which are same. There is no another choice while using the 'merging the existing data with the imported data, and if there are smae logins, then promoted me as to whether I  replaced them, or keep them both.

Kudos0

Re: a sync issue with the Standalone Norton Identity Safe client.

but did you try to Import the 123 by using the Replace and then use the Merge to Import  the 81 - which would remove those that are duplicated?

Only trying to understand where the fault is. Yes, with using the .dat file format, when first trying importing the 123 (latest Vault data backup) by using the Replace and then use the Merge to import the 81(oldest vault data backup), then no entries(data) shown in the Vault in the web portal. However, all of them are shown in the Vault of IDSS. Also, when visiting any new website not saved in the existing Vault, I wasn't promoted  as to whether I want to keep the logins of the website I logged in to were saved in the Vault, although 'Save my Credentials when I log in to a website' is checked 'ask' or even if it it is checked 'always'. However, when visiting any websites saved in the existing Vault, then the logins were autofilled in the fields. 

To let the Vault return functioning well, with using the .dat file format,  I must to first import the 81(oldest backup)  by using the Replace, and then use the Merge to import the 123(latest backup), however, only 81 logins keep shown in the Vualt in the web portal, and all entries are shown in the Vault of IDSS. But, the Vault became functioning again.  Also, when visiting any new website, I was promoted  as to whether I want to keep the logins of the website I logged in to were saved in the Vault, when 'Save my Credentials when I log in to a website' is checked 'ask'  Also, when visiting any websites saved in the existing Vault, then the logins were autofilled in the fields. 

However, with using the .CVS, all ways works.

Kudos1 Stats

Re: a sync issue with the Standalone Norton Identity Safe client.

First of all - have you sorted out your situation? In other words is everything back into your IDSS Vault that you desire and the web portal?

In regards to asking about the duplicate entries during merge, I obtained the info from past notes, posts and the old forums.  Many of the old posts that contain information in regards to this topic are no longer accessible via this new forum and appear as dead links, so the entire history of the change in dat format is almost impossible to find.

I do not have ay idea what is considered a duplicate entry when merging.  I do not know what data is compared, perhaps just the title, or maybe the URL?  That would be interesting info that you may be able to spot within the duplicate entries you have.

Kudos0

Re: a sync issue with the Standalone Norton Identity Safe client.

Thanks a lot,

if you had kindly read my posts posted before, you would have understood me very well. Or otherwise, I believe as frustrated since I couldn't explain things in plain language. Bear in mind that I have been struggling to explain my problem in plain English, however, it seems as though you don't understand my language.

I would be saying again that my problem has been solved by with importing the the 'CVS' files. for the recent Vault data backup. However, with using the .dat format. The problem persists.  The problem with .dat format.

With respect to a duplicate entry when merging, I don't  asking about the title, or maybe the URL?  I am asking about the duplicate entry with the same URL and the same title.

Let me give you an example.

I have an account at webs.com

the username is : XXX@hotmail.com

PW is: XXX

However, there are two entries of my webs account in the Vault with the same title, and URL.

username is: XXX@hotmail.com

PW is: XXX

Assume, If you have a folder on the desktop,   you are going to copy a folder with the same name located in another place other than the desktop of your computer, and that folder having some files similar to files in the folder located in the desktop of your computer, then you will be asked if you want to merge the folder copied with the folder in the destination. Then, when you agree, you will be asked there are similar files, and if you want to  keep the files in the destination, and don't move or if you want to move and keep both files. This what I want to be asked if I am going to merge an imported Vault data backup with the existing Vault data.

Kudos2 Stats

Re: a sync issue with the Standalone Norton Identity Safe client.

Perhaps you do not understand that you are conversing with a Norton customer.  I am a customer,  the same as you are.  I volunteer my time attempting to assist other users with their situations. I have no power to see your system, to read your mind,  nor do I come here to be insulted.  I have read your previous posts (at least 3 times) trying to figure out what your situation is/was.

I have explained numerous times that the .dat format varies with different versions and thus may not be compatible, although the .cvs format is compatible across all versions. This may be why .cvs works and .dat does not.

Does the "merge" work as you desire when using the .csv format?  I would say if not, then you have found a glitch in the program, or it was in fact not intended to function as you desire.

I have flagged  this thread for @prasanna_a (a Norton employee) for his  input, as it appears I can not provide an answer.

Kudos0

Re: a sync issue with the Standalone Norton Identity Safe client.

Thanks a lot,

My problem with the latest Vault data backup with '.dat format'. When trying to import the latest Vault data backup with .cvs format. Then, my problem was solved.

Also, as a test, I tried to export the Vault data as .dat format(created newly Vault data backup as .dat format) from the the Vault data created once I have imported the .cvs format for the latest Vault data backup, then I  tried to reset the Vault. After that, I tried to import the .dat foramt. Finally: I also found that the Vault data are still shown in the Vault in web portal and in the IDSS. Screen shot below shows the Vault in the Vault of IDSS and in the web portal.

So, I think that  the faulty is only with one oldest Vault data which is .dat format since the newly created .dat formats worked well.

Does the "merge" work as you desire when using the .csv format?  I would say if not, then you have found a glitch in the program, or it was in fact not intended to function as you desire.

With respect to 'merge' . No, it didn't. The same thing happened with .csv foramt as what happened with .dat format .

Kudos1 Stats

Re: a sync issue with the Standalone Norton Identity Safe client.

It sounds like you have proven what I suggested - the "oldest .dat format" is in fact not compatible with the latest Import capability.

Good news to hear that the current .dat format is working OK.

Now if we can get an answer from Norton on how the "merge" is supposed to work we should have this solved.

Kudos0

Re: a sync issue with the Standalone Norton Identity Safe client.

Merge imported data with existing data - To merge the imported vault with the existing vault.
If Identity Safe finds any duplicate entries, it lets you decide whether you want to keep the existing entry, or replace it with the imported entry.

 When merging imported data with existing data, I  always wasn't asked to decide if I want to replace some duplicate entries even if there are same duplicated entries in both data (same URL, title, and logins of the website saved in both imported data, and exiting data). as an example,  I have tried exporting the exiting Vault data, then importing the same Vault data backup to the existing Vault data. So, I wasn't' asked if I want to replace the duplicate entries, although all entries in the imported data, and existing data are same since the imported data was created from the existing data. So, I've been expecting this is the way merging imported data works  even if there are some duplicated entries saved in both data(existing data, and imported data). So, in the end, I will get duplicate entries in the existing Vault data. While importing data to existing data, I've never ever imagined that I would be asked if I want to merge the duplicated entries like  the way when copying a folder containing the same files  to another place where another folder contains the same files in the folder  to be  pasted

I contacted quite a lot of Norton customer support representatives, but none of them were able to solve my problem with sync issue. How about the merging?

Kudos1 Stats

Re: a sync issue with the Standalone Norton Identity Safe client.

For instance, each of my existing data, and imported data has the website 'facebook' with entry with the same title, and URL, and the same username. However, with a different PW.

Existing data has the website with this URL, title, username, and the PW(I have scratched PW, but it is different from the other one below) as shown below.

Imported data has the website with this URL, title, and username, and the PW(I have scratched PW, but it is different from the other one above)

So, while merging the imported data with the existing data, I wasn't asked if I want to replace the duplicated entry for the website 'facebook', although the website 'facebook' has the same URL, title, username. (only the different in the PW).

There are two entries for one website with the same URL, title, and username.

I think that IDSS must detect that the website 'facebook' has duplicate entry as long as the website has two entries with the same 'URL, title, and username'. However, the different in PW. But, I think it is NOT normal that a website is saved in the Vault data with two entries each of them has the same URL, title, and username, and different PW. 

Moreover: spot on 'when merging imported data with existing data, and there are some duplicated entries, I wasn't notified that the information was successfully imported' 

For instance, while importing the imported data to the existing data with using merging, I wasn't notified that the information was successfully imported, although there are duplicated entries for  the website 'facebook'. Although the  I wasn't notified that the information was successfully imported, the duplicated entry  added to the existing Vault data in the IDSS and in the web portal. Do you think since  I wasn't notified that the information was successfully imported, then the IDSS wasn't able to detect the duplicated entry of the website 'facebook' 

Kudos2 Stats

Re: a sync issue with the Standalone Norton Identity Safe client.

Hi cooperator,

First up - thanks for the brilliant write up about the issue you are facing/faced(), you have very clearly stated your problem with good amount of information.

Regarding the behavior for merging the csv/dat file is - when the vault has same URL, same user name and a different password from the one which is trying to imported via the CSV/DAT file, then the conflict UI is shown with information of the last modified date and user should chose which one to keep. 

But, this behavior broke from one of our recent builds and users are no longer prompted with the conflict UI at all. We are tracking this issue with a defect and we have found the root cause of the issue as well. We are hoping to send this fix to all our users in our upcoming patch releases.

@yank Thanks as always for bringing this to our notice.

Regards,

Prasanna

Kudos0

Re: a sync issue with the Standalone Norton Identity Safe client.

Thanks @prasanna_a as usual for your reply.

@cooperator thanks for hanging in there on this thread, although it is currently "broke"  the option to select which duplicate to retain under "merge" will be repaired.  At least now we know that it is a glitch and it is being tracked.

Kudos0

Re: a sync issue with the Standalone Norton Identity Safe client.

Thank you both of you very much indeed,

I now have the current version of IDSS  which is 2014.7.11.42.

Then, how to know if the  glitch had been repaired.

The repair will be via updates of IDSS?

Kudos0

Re: a sync issue with the Standalone Norton Identity Safe client.

Hello cooperator

When a new patch comes out, there is an announcement of the patch and what it fixes. You should be able to find out that way if that issue is fixed in the patch.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos1 Stats

Re: a sync issue with the Standalone Norton Identity Safe client.

cooperator:

Thank you both of you very much indeed,

I now have the current version of IDSS  which is 2014.7.11.42.

Then, how to know if the  glitch had been repaired.

The repair will be via updates of IDSS?

You can go to the following URL, select the Options and select to subscribe to the Product  Announcement Updates Blog:

https://community.norton.com/en/blogs/product-update-announcements

Keep an eye peeled for those announcements concerning the Standalone Identity Safe such as the following:

https://community.norton.com/en/blogs/product-update-announcements/product-update-norton-identity-safe-standalone-201471142

Yes the  repair will be via LiveUpdates of IDSS.

Kudos0

Re: a sync issue with the Standalone Norton Identity Safe client.

Thank you so much,

I don't find any option to change the user interface language of IDSS from English to Arabic,  although I have read in that article that this update is available for all languages. It was installed by default in English, 'We have completed testing our latest update of Norton Identity Safe Standalone [IDSS] - 2014.7.11.42 and have released the update. This update is available for all languages. To download it, simply run LiveUpdate. See the below FAQ's for details. A reboot will be required for Windows XP, Vista, Windows 7 and Windows 8/8.1 customers.', 

Kudos0

Re: a sync issue with the Standalone Norton Identity Safe client.

I'm not sure of the answer, but I would think if you are running an English version of Norton, then that is the language it was downloaded in, if you wee running an Arabic version of Norton it would download the Arabic version.  Also I am not sure if the language version of Windows comes into play or not?

Sorry for my ignorance in regards to the languages.

Kudos0

Re: a sync issue with the Standalone Norton Identity Safe client.

Thanks a lot,

While downloading the  IDSS, I only found an English version for it. So, my version is English.

However, when reading

Thank you so much,

'We have completed testing our latest update of Norton Identity Safe Standalone [IDSS] - 2014.7.11.42 and have released the update. This update is available for all languages. To download it, simply run LiveUpdate. See the below FAQ's for details. A reboot will be required for Windows XP, Vista, Windows 7 and Windows 8/8.1 customers'

I got wondering  if I can change the user interface language of IDSS from English to Arabic or any other langauges within the IDSS or not. 

Also, I don't find versions of IDSS for all other languages, aside for 'English', although I have read in that article that this update is available for all languages.

Kudos0

Re: a sync issue with the Standalone Norton Identity Safe client.

Could you please reply to my final post regarding the language of IDSS?

My Windows is 7 64Bit, English version.

Kudos0

Re: a sync issue with the Standalone Norton Identity Safe client.

If you go to the Identity safe web site, look at the top right and you will see English, with a little down arrow. If you click there, you will see other languages listed. I did not see Arabic listed.

Maybe @Sunil_GA can help with this language question.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: a sync issue with the Standalone Norton Identity Safe client.

Although It is out of topic, but I really don't find a way to post my problem here. Why are my newly created threads not shown in the forum, nor in my activity once they have been successfully created. Are they needed to verified by the moderators?  I have posted my newly thread for about eight hours, however, it is still not shown in my activity, nor in the forum, although I was notified that the thread was created successfully. Each of my newly created threads did the same thing. Even this one I have now been posting in was not shown directly once it was created. However, after an specific period of time, it was shown in the forum, and in my activity. I don't know if it was shown when it got a reply from a member or not.

Kudos0

Re: a sync issue with the Standalone Norton Identity Safe client.

The delay in posts appearing are often related to the spam detection features of the forum. None of us really know what the detection system is looking for, and no one will tell us so that spammers cannot cheat the system.

It has happened to even the gurus here with thousands of posts to our credit. Sometimes it can have something to do with having an image posted, and ensuring there is nothing distasteful or illegal in the images.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: a sync issue with the Standalone Norton Identity Safe client.

Thanks a lot,

No at all, there is nothing distasteful or illegal in the images. I know this is a respectful forum, and it is for the technical support issues.

Bear in mind, this thread of mine also wasn't displayed in the forum, nor in my activity, and I had to post it many times, and in each time, I was notified that the thread was successfully created. However, since it wasn't shown in my activity, nor in the forum. I had to post it again and again. So, when I saw no benefit, I have awaited two days, then  once I found a reply notification  to my email account, then I opened that reply by the first member yank , I found my thread became shown in the forum, and the activity. However, the question is even if my thread became shown once the Yank replied to it, then how could Yank have replied to it since it was not shown/displayed in the forum? This is strange. I think a member will be confused whether his thread needs to posted again, or it was created, and all what he needs is awaiting moderation.??? So, no need to post it again, and again, and again.

However, my other newly created thread is still not shown/displayed until now, so will I need to create it again?

I have been a member at this forum since 2012, my thread were shown/displayed once they were created. Yes, I didn't sign in to my account  about a year and a half ago. However, when come back to sign in to my account, I found any newly created threads were not shown once created. Is it since I didn't sign in to my account a year and a half ago?

Moreover, my older threads created by me are only listed under my activity, and not under my subscriptions. I only found that this thread of mine(a sync issue with the Standalone Norton Identity Safe client.) in which I now post is listed under my activity, and my subscription. So, I think ALL my threads created by me  should have been listed under my subscriptions, under my activity. However, I only found my threads are only listed under my activity.

Kudos0

Re: a sync issue with the Standalone Norton Identity Safe client.

Hi cooperator,

I will not attempt to address the "subscription", as I do not subscribe to anything as there has been too many problems with the subscription option in the past to suit me and I do not need the additional notifications as I participate in multiple forums.

I have found with this forum (unlike the old) that "refreshing the thread" after you post will cause my last post to display.  I have gotten into the habit of refreshing whenever I change from one forum board to another - thus getting a clean start with the latest posts - so to speak.

Hope this helps some.

Kudos0

Re: a sync issue with the Standalone Norton Identity Safe client.

Thank you so much indeed, Yank.

I have tried what you have said, however, it made no difference. ALL my newly created threads got disappeared, although I was notified that they were created. After about three days, they became displayed in both of my activity and in the suitable forum at which they were posted.

However, once I have added a new post/reply to my newly thread got displayed, then I faced this 'Your comment has been queued for review by site administrators and will be published after approval.'. And my post is still not displayed.

This comment 'Your comment has been queued for review by site administrators and will be published after approval.' is OK since I am sure that my post will be published after the approval. However, once I have posted a newly thread, then no comment was there other than 'your thread was created successfully' , which let me wonder if my thread would be published or not.

Kudos0

Re: a sync issue with the Standalone Norton Identity Safe client.

Hello cooperator

Have you tried signing out of the Forum and signing back into the Forum to see if your new thread then becomes visible to you? There has been a problem happening in the Forum, so some new threads do take longer to post.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: a sync issue with the Standalone Norton Identity Safe client.

Have you tried signing out of the Forum and signing back into the Forum to see if your new thread then becomes visible to you? There has been a problem happening in the Forum, so some new threads do take longer to post.

 Thanks a lot,

Yes, I've tried logging out, and then logging in, however, that made no difference. But, after about three days of awaiting, my newly thread became shown/displayed. But, I now became aware with this problem, so I wouldn't be posting/saving/publishing the same thread more times if it wasn't shown/displayed after the first saving/publishing time. I think the  problem seems as though it is just the awaiting of moderators' approval. But a three-day awaiting can be confusing members, which can give raise in re-publishing their same tthreads more times since they weren't given a notification/hint saying that their threads have been created, and would  be published after passing the moderators' approval

Kudos0

Re: a sync issue with the Standalone Norton Identity Safe client.

If you post during the week, it shouldn't take that long. On the weekends, there are less people around so it takes longer.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: a sync issue with the Standalone Norton Identity Safe client.

Hi,

I got a notification that 

-----------------------------------------

The Norton Toolbar team has released a patch for browser improvements & Stability

The versions for this update are as follows:

Norton Identity Safe Standalone:

                Firefox: Norton Security Toolbar: 2014.7.12.23

                Google Chrome: Norton Security Toolbar: 2014.7.12.21

                Internet Explorer: Norton Security Toolbar: 2014.7.12.23

Note: This patch requires a machine reboot

----------------------------------------------

However, when I have checked the IDSS, and updated it, I found  that it is still 2014.7.11.42, and  there is no update available(screen shot below).

As long as I didn't find the patch via LiveUpdates of IDSS, How can I get the  patch  which will upgrade my IDSS from 2014.7.11.42 into  2014.7.12.21? Must I go to the Norton website, and download the IDSS completely again. 

Kudos0

Re: a sync issue with the Standalone Norton Identity Safe client.

Hello

Keep running live update and restarting and running live update. Keep doing these cycles until the update comes thru.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: a sync issue with the Standalone Norton Identity Safe client.

Cooperator

The IDSS update is just for the standalone version of ID Safe. If you are using a Norton security product, the update has not yet been released.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: a sync issue with the Standalone Norton Identity Safe client.

Thanks a lot,

If you read this notification below,  you'll see that  a patch for 'Norton Identity Safe Standalone' is mentioned

----------------------------

The Norton Toolbar team has released a patch for browser improvements & Stability

The versions for this update are as follows:

Norton Identity Safe Standalone:

                Firefox: Norton Security Toolbar: 2014.7.12.23

                Google Chrome: Norton Security Toolbar: 2014.7.12.21

                Internet Explorer: Norton Security Toolbar: 2014.7.12.23

Note: This patch requires a machine reboot

-----------------------------

 I am not using  a Norton security product. However, I am using IDSS. However, as said before, it is still 2014.7.11.42, although I have updated it until there are no new updates. Why was IDSS not upgraded into 2014.7.12.21 as long as there is a notification above saying  the patch  (2014.7.12.21) is available?

Kudos0

Re: a sync issue with the Standalone Norton Identity Safe client.

Thanks a lot,

Yes, I have kept running running the Liveupdate of IDSS many times, but that made no difference( it is still 2014.7.11.42). If there had been new updates, then I would have been given a notification  'a reboot is needed to complete installing the new updates' after running Liveupdate.   Could you please confirm for me that there is no need to re-download the whole IDSS to get it up to date(2014.7.12.23)?

Or all what I need is running liveupdate?

Moreover, could you please tell me what this patch '2014.7.12.23' of IDSS will fix? Will it fix The  glitch in the option to select which duplicate to retain under "merge", as  @prasanna,  @yank addressed it before in a post of theirs?

@prasanna,

Regarding the behavior for merging the csv/dat file is - when the vault has same URL, same user name and a different password from the one which is trying to imported via the CSV/DAT file, then the conflict UI is shown with information of the last modified date and user should chose which one to keep. 

But, this behavior broke from one of our recent builds and users are no longer prompted with the conflict UI at all. We are tracking this issue with a defect and we have found the root cause of the issue as well. We are hoping to send this fix to all our users in our upcoming patch releases.

.

 @yank

 although it is currently "broke"  the option to select which duplicate to retain under "merge" will be repaired.  At least now we know that it is a glitch and it is being tracked

Kudos0

Re: a sync issue with the Standalone Norton Identity Safe client.

I am not using  a Norton security product. However, I am using IDSS. However, as said before, it is still 2014.7.11.42, although I have updated it until there are no new updates. Why was IDSS not upgraded into 2014.7.12.21 as long as there is a notification above saying  the patch  (2014.7.12.21) is available?

Two things cross my mind. 

One...It can take a day or two for the updates to get distributed to all the update servers in the world. Just keep trying the LiveUpdate.

Two...Did you reboot your computer as noted at the end of the announcement. If you use Win 8/8.1, an issue with Windows 8/8.1 is the Fast Start feature. With this enabled, you may not actually get a full shutdown, which is needed by Norton, and other programs, every once in a while to fully update itself. See this information from Windows Eight Forums on how to turn off this feature. http://www.eightforums.com/tutorials/6320-fast-startup-turn-off-windows-...

 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: a sync issue with the Standalone Norton Identity Safe client.

Hi cooperator,

Crazy as this sounds, try updating your IDSS using a different browser.  For example, if you have been using Internet Explorer, try running the update via Firefox.

In regards to what the update fixes - "browser improvements & Stability".

That is pretty vague and it doesn't not mention any specific item such as you asked about, nor does it reference any thread as sometimes the announcements do.

Perhaps @Mohan_G or @prasanna_a  could supply some answers in regards to what it exactly fixes.

Kudos0

Re: a sync issue with the Standalone Norton Identity Safe client.

Thanks a lot,

I am using IDSS to update it by opening the IDSS and then go to settings. After that, go to 'about', and check for new updates.

Have you seen my screen shot of how to update IDSS posted before ?

How do you want me to use another browser to update IDSS!!!!!!!!!!!!!!!!!!

There is no option to do that? 

Kudos0

Re: a sync issue with the Standalone Norton Identity Safe client.

I'm well aware of your screen shot and I don't know how you could possibly get  there without using a browser.

Which browser are you using to display your IDSS Toolbar?   Let's say Firefox.  Close out Firefox, then open Internet Explorer,  open your IDSS Toolbar  and then try to update it through About.

Also if memory serves me correctly,  IDSS updates automatically every 4 hours, so if you use the same browser all the time and that browser will not pull it in, then try using another browser as I suggested.

Kudos0

Re: a sync issue with the Standalone Norton Identity Safe client.

Thanks a lot,

What makes me confused is what you have been saying display my IDSS Toolbar by opening your IDSS Toolbar  and then try to update it through About.

The IDSS Toolbar is always open/displayed on all browsers(MS IE, FireFox, Google Ghrome) I've bee using. However, there is no way to update IDSS Toolbar at all.(I.e. I have never ever seen a way to update IDSS Toolbar at all. There is now way to update IDSS within a browser at all).

IDSS Toolbar while IDSS is closed

IDSS Toolbar while IDSS is opened

All what I always update is IDSS itself out of a browser by lunching the program from the programs list installed on my system, and then choosing 'settings' and finally go to 'about'.

Kudos0

Re: a sync issue with the Standalone Norton Identity Safe client.

FWIW,

Here is what my ID Safe (which in my case is part of Norton Security with Backup) - but the toolbar looks the same in the Stand Alone version (IDSS).  Please note that I have disabled the Share function. This is when I use the Firefox Browser:

This is what my ID Safe looks like in Internet Explorer - please note that I have moved the Norton Toolbar to the same line as my Menu bar to save space and turned off the Share feature.

Now if you click on the 3 dots,  you can select Open Identity Safe Settings , go to the About Tab and select Check for new updates.  Or you can Open the Vault (what I really meant by my "open your IDSS Toolbar" comment), select that button and then select   Open Identity Safe, select the Cog in lower left (shows as Settings when you hover over it) and then select the About Tab and then Check for new Updates.

After rereading, perhaps I used an incorrect term by saying "open your IDSS" when I in fact meant Open your Vault or log into your vault - make the button say Vault is Open instead of Vault is closed.   My bad if there was misunderstanding in what I suggested.

Bottom line, it appears you are using IE as your browser, so please select Vault is Open, then Close Vault, then close IE.  Open Firefox, Open the vault, and then go to Settings > About > Check for new updates and see if the update will be pulled down.

Hope this is clearer.

Kudos0

Re: a sync issue with the Standalone Norton Identity Safe client.

Although I don't know why I must update IDSS while it is open, that didn't work.

Also, when I want to arrive at 'about', I can either lunch the IDSS from the programs list, or by clicking on 3 dots on the IDSS Toolbar. The same thing is.

Kudos0

Re: a sync issue with the Standalone Norton Identity Safe client.

Last time I'll ask - did you do what I asked?

" .... please select Vault is Open, then Close Vault, then close IE.  Open Firefox, Open the vault, and then go to Settings > About > Check for new updates and see if the update will be pulled down."

If you tried it with both IE and FF opened one at a time, then I suggest perhaps you need to contact Support/Live Chat and let them remote into your system to try to figure this out.


Live chat- www.norton.com/chat

Kudos0

Re: a sync issue with the Standalone Norton Identity Safe client.

Thanks a lot,

Yes, I did, but the update wouldn't be pulled down at all, and it is still 2014.7.11.42. I don't why there is no new update checked after running LiveUpdate.

This is strange.

Will the update '2014.7.12.23' fix some glitches?

Kudos0

Re: a sync issue with the Standalone Norton Identity Safe client.

Thanks a lot,

I know that you have said that that would be your last time to answer me.

However, I have told another question which is 

Yes, I did, but the update wouldn't be pulled down at all, and it is still 2014.7.11.42. I don't why there is no new update checked after running LiveUpdate, although there is new updates. This is strange.

Will the update '2014.7.12.23' fix some glitches? such as, fixing the  glitch in the option to select which duplicate to retain under "merge", as  @prasanna,  and you @yank addressed it before in a post of yours?

@prasanna,

Regarding the behavior for merging the csv/dat file is - when the vault has same URL, same user name and a different password from the one which is trying to imported via the CSV/DAT file, then the conflict UI is shown with information of the last modified date and user should chose which one to keep. 

But, this behavior broke from one of our recent builds and users are no longer prompted with the conflict UI at all. We are tracking this issue with a defect and we have found the root cause of the issue as well. We are hoping to send this fix to all our users in our upcoming patch releases.

.

 @yank

 although it is currently "broke"  the option to select which duplicate to retain under "merge" will be repaired.  At least now we know that it is a glitch and it is being tracked

This thread is closed from further comment. Please visit the forum to start a new thread.