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Kudos0

Sys Restore - now I can not get Norton Backup to recongnize computer

Win7 64 bit system - I had a sys restore Sunday.  When I logged into Norton Backup I could not get to my files to restore.

Googled "Norton computer not on line" search

I added a computer -- still no luck.

I have 16,000 files that I desperately need.  Needless to say my reinstalled Norton 360 does not recognize the files either.

3 days of trying and I am at my wits end.

di

Melbourne fl

Replies

Kudos0

Re: Sys Restore - now I can not get Norton Backup to recongnize computer

Win7 64 bit system - I had a sys restore Sunday.  When I logged into Norton Backup I could not get to my files to restore.

Googled "Norton computer not on line" search

I added a computer -- still no luck.

I have 16,000 files that I desperately need.  Needless to say my reinstalled Norton 360 does not recognize the files either.

3 days of trying and I am at my wits end.

di

Melbourne fl

Kudos0

Re: Sys Restore - now I can not get Norton Backup to recongnize computer

Hi

   Can you try this Knowledge base article in here.

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