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Kudos0

Tech support scam originated from use of product key

I bought a new computer and wanted to install my Norton Security with back up.  I went to the site, it asked for my product key.  I inserted it.  Then a Norton error message came up.  It said it couldn't accept the key and gave an error code.  It said if you receive this message, call the following 800 number.  I did.  The person who answered said he was with Norton and transferred me to a high level Norton tech support person.  That guy said he would check the key and call me back.  He called back and said the key was fine.  It was probably something in my computer.  He was concerned it was some type of infection that Norton Security didn't catch.  He said that they only deal with it when someone like me comes back with that type of problem.  I had had Norton fix other infection problems in the past so I felt comfortable in letting him onto my system with a standard control tool.  He did an "analysis'  and let me watch the results.  First the text turned red as he scanned through.  He said "Oh, oh, it's the Russians with their ccrr.exe"  Then he continued and the screen text turned blue.  He said, "Oh,oh, it's the blue screen of death, its the Chinese."  Since I thought that I was dealing with Norton, I was concerned.  He said this was something that a tech at his level couldn't handle.  He said he would contact an outside group, USA Techdesk, and see if they could handle it.  He called back later and said, "Good news, they can take care of it and do it today.  Since they are not with Norton, they need to charge for it.  It was usually over $1000, but for Norton they would do it for $350.  Again, thinking I was dealing with Norton, I agreed.  Then he wanted to sell my a follow up check on a regular basis to make sure it would happen again.  At this point I became suspicious.  I said do you work for Norton?  He said of course, here is my employee number.  At his point, I was feeling quesy but agreed to let the clean up begin.  He said it would take about two hours.  Offline, I discussed the situation with my son, who is an executive with a sophisticated computer firm.  We agreed it was probably a scam, and immediately stopped the control of my computer by cutting out the internet.  The "Norton" guy immediately started calling.  I answered and said I didn't think he was with Norton, he insisted that he was and hung up on him.  I called my credit card company.  They will suspend my payment and give it to their billing dispute people.  Hopefully, I wont' have to pay the scammers.   HERE IS THE BOTTOM LINE: I got to these people by trying to get my Norton product installed on my computer.  Somehow, they were able to fool me into thinking they were Norton, when they were USA TechDesk all along.
 
 

Replies

Kudos0

Re: Tech support scam originated from use of product key

I encountered the same scam a while back. Notified NORTON that search key for support listed this scam as Norton support. When I called they wanted to inspect my PC for about $200. I asked them to transfer me to his supervisor and the call terminated. NORTON never charges for support. Somehow, the Norton users ought to be made aware of this scam..

Kudos0

Re: Tech support scam originated from use of product key

Somehow, the Norton users ought to be made aware of this scam..

How do I contact Norton Support
https://support.norton.com/sp/en/us/threat-removal-solutions/current/solutions/v71088540

Information about technical support scams and how to avoid them
https://support.norton.com/sp/en/us/threat-removal-solutions/current/solutions/v105274822

How To Recognize and Avoid Tech Support Scams
https://community.norton.com/en/blogs/norton-protection-blog/how-recognize-and-avoid-tech-support-scams

Beware of US-based Tech Support Scams
https://blog.malwarebytes.org/fraud-scam/2014/08/beware-of-us-based-tech-support-scams

Tech Support scammers rip big brand security software with fake warnings
https://blog.malwarebytes.org/fraud-scam/2014/08/tech-support-scammers-rip-big-brand-security-software-with-fake-warnings/

NORTON never charges for support.

http://us.norton.com/nortonlive/ Fee based Support

Kudos0

Re: Tech support scam originated from use of product key

AJM2:

I bought a new computer and wanted to install my Norton Security with back up.  I went to the site, it asked for my product key.  I inserted it.  Then a Norton error message came up.  It said it couldn't accept the key and gave an error code. 

What is "the site?"  I'm pretty sure that is where things went sideways, as the product key would be entered during the course of activation after you had downloaded and installed the product - there would not be a website involved.  If you had gone online to download the product, perhaps you did not go to the legitimate Norton site.

Kudos0

Re: Tech support scam originated from use of product key

Hello

Norton never makes cold calls to customers.  If you need to contact Norton support, here is the chat link.   www.norton.com/chat .

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Tech support scam originated from use of product key

I went to the site, ...Then a Norton error message came up.

Yeap, the trouble is, you visited some 3rd-party website (you used the Yahoo!, right?). Avoid this, always!

More?

To try the said NSBU, plz hit http://buy-download.norton.com/downloads/2015/22.7/NSBU/US/NSBU-ESD-Def-...

PS: Save up to $60 Off Norton Security Products without Using Any Coupon/Promo Code

https://www.youtube.com/watch?v=Z12Gq-OnKVo

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)
Kudos0

Re: Tech support scam originated from use of product key

BE sure to have Credit Card issuer CHANGE account NUMBER also.
Kudos0

Re: Tech support scam originated from use of product key

I read the comments on my post and want to thank the responders.  Yes, I searched for the Norton site to do my install, and probably used USA TechDesk's planted one.  That is where it all went wrong.  I should have been more careful to make sure it was authentic.  When I became suspicious, I should have used another computer to check the validity of the 800 numbers I was given. The day it happened, I immediately contacted my banks and financial firms and changed access information.  The financial company's fraud department froze my accounts and requested that I get the Geek Squad to deep clean my computers to remove any malware USA Techdesk may have added when they had control of my computer.  Then the financial company will issue new access information.  At that point, I will go through all of my other accounts and change the passwords.  Once again, thanks to the responders.  I hope that this is helpful to others so they don't run into the same scam.

Kudos0

Re: Tech support scam originated from use of product key

As the scammers now have your Norton product key, I would suggest you contact the true Norton Support via online chat and explain the situation. Ask them to issue you a new product key, and then deactivate the old key.

www.norton.com/chat

Things happen. Export/Backup your Norton Password Manager data.

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