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Kudos0

Toolbar Bounces

HA; ok couldn't think of any other way of wording this.

For a few months now I've noticed that on random web pages and intermittently I will try and fill in a Credit Card; I click the section labeled "Card Number" and as Norton Toolbar Pops up with information I select the Card I want to use but then all of a sudden the web page just bounces; which results pretty much in closing the Toolbar or even the page itself.

Lets see so maybe instead of "Bounce" Lets say the Toolbar appears; then it disappears; then it reappears; then it disappears; then it reappears; then it disappears aka Bounces!

Before I hit submit I'm gonna get back to that section of the web page and see if theres another way of wording it. And in the meantime I'm wondering how to go about fixing this? For instance; is there some conflict with JavaScript? Conflict with Flash Player? Conflict with Operating System? Web Browser? Arrrggghhh list can go on. And I guess I'll list my specs in just a sec too.

Okay real quick. So Im' back at the page in question.......The Norton Toolbar is already active as the Norton Safe Search is up there; next to that it says Vault Open; and like with all pages I can share the page via Facebook. Okay so I'm not having issues with that per say.

Okay next up there is a field that says "Credit/Debit" So I clicked in it; now I get a box that appears on right hand side "do you want to fill in this form? (card/with drop menu) Fill; Don't Ask"

Okay chosen drop down menu and selected card I want and hit Fill; now its asking for password

Okay that didn't work way I wanted to; instead of filling in the card numbers it just says Visa; but that's not the point.

I think once I click the drop down menu; it starts freaking out (occasionally); the Credit Card fill in prompter disappears; then reappears; then disappears; then reappears, etc

Now as I just said; it didn't replicate however it happens occasionally and I'm wondering why.

Windows 7 Ultimate 64 Bit

AMD FX 8350 ~ 4.0Gig

16Gigs RAM

GeForce GTX 970 ~ 4.0Gig

Internet Explorer 11 @ 11.0.9600.17501; Update Version 11015

Norton Internet Security Version 21.0.6.32

As a side note; this a fresh installation; I have had previous issues on:

Windows Vista Ultimate 64 Bit

AMD Phenom IIx6 1090t ~ 3.2gig

8 Gigs RAM

GeForce 580 GTX ~ 1.5gig

Replies

Kudos0

Re: Toolbar Bounces

Please confirm IE 11 32bit EPM disabled.
Please advise you run a Norton security product or the Stand Alone Toolbar

Kudos0

Re: Toolbar Bounces

Okay real quick. So Im' back at the page in question......

Does this happen only on specific web sites, or all? If only one, can you share the URL?

Have you checked your graphics drivers are up to date?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Toolbar Bounces

I too experience the 'bounce' and occasionally a page that 'disappears'. 

Here's my experience: Norton Identity Safe has a toolbar located on the toolbar.  However, it also has a second toolbar, if that's the correct term, that "pops" up at the top of the web page just below the IE 32 toolbar header.  When it pops up, it will cause the web site to 'bounce' up and down and around.  When it is working right, the web page bounces down to allow for the ID safe popup...  occasionally it will try and pop up and then it won't and occasionally it will stop the web site, or try and reload the web site and/or do something...which may be IE and/or win8.1 trying to do something and the webpage disappears....ugh...and then tries to recapture and then the whole process repeats...way more ugh....

so, why does that pop up have to be there and how do I turn it off? 

because my issue is that it pops up on every page of any site with type in boxes....such as trying to navigate a home depot site, it pops up on each and every page...pls don't tell who is responsible for that behavior as I will patiently wait out in the parking lot to discuss that issue with them.....lol....

so how do we get this behavior changed/corrected and more user friendly....and I can't believe that Norton employees haven't experienced the same issue...and I don't have a clue what EPM is....

graphics driver = up to date...this is a Norton pop up issue, not a drive issue: new Dell Inspiron 17R, Intel 7, 8g ram, 1 T HD, Comcast 50 connection speed, therefore Comcast Norton suite including ID Safe (I do like it, but needs improvement) and I have uninstalled constant guard, yet another pop up....BTW (by the way) win8.1 keeps trying to recover web sites and in the process tells me to start IE w/o add ons, meaning it is NOT playing well with you = Norton....

so for me, if you can just tell me how to stop the pop up bar, I would be eternally grateful and i'm guessing that will stop all the bouncing around too....

Kudos0

Re: Toolbar Bounces

In IE11 on W8.x under the Norton Toolbar is IE Favorites bar (default position).   Is Norton Toolbar bouncing or IE Favorites bar bouncing.

Right click top of IE11 window and check you have Lock the toolbars ~ Checked ?

Kudos0

Re: Toolbar Bounces

Yes, the toolbars are locked...the toolbar itself, is NOT the issue...there's a Norton yellow bar (toolbar that is trying to be helpful and is not...very helpful when I have multiple log-ins for a single site, I love that...and very NOT helpful when it pops up on every page that I don't need it.....so why not put the multiple logs ins up off the toolbar buttons?  that would achieve the same and not bounce the window to load) that pops up inside the web window display...this is the one that is troublesome...a lot of trouble...as it presents as part of an addon...it is my belief that MS changed how they handle addons...in other words, because of too many complaints, blames them on addons...as a result, they changed how they handle addons...including yours...so...when I access a website, such as home depot with fill-in boxes on every page, your yellow pop-up toolbar pops up on each and every load...causing the web page to bounce around...and then I think windows is trying to block the pop up even to the point of stopping the site load and/or the popup load....all that causes the bounce....so while I don't believe it is Norton causing the bounce, it is your product that is initiating that sequence...even to point of sometimes NOT loading a page at all = white page...again, not you but MS trying to make IE more stable...

I believe the solution for you would be to put the functionality of your pop-up Norton yellow toolbar into the actual toolbar on the toolbar part of IE...maybe thru one more button...that would be great!  BTW (by the way) last pass does the same thing and is maddening too...that's why I went with Norton ....but Norton is worse in the bounce and MS IE is blocking it way more....

Kudos0

Re: Toolbar Bounces

Hi hotrod4321,

Curiously, I use IE10 on Win 7 64 bit and have not experienced what you and some others are seeing.  However it sounds like you are talking about the "INFOBAR" for ID Safe - it displays various info from time to time - such as (depending on your settings) prompts you to sign into ID Safe if you are not signed in, displays multiple log-ins are present, and even on some sites that ID Safe is signing you in.  If you navigate to the URL (you  mentioned Home Depot), select Vault is Open a then Options under Current Site, you'll se 3 options, select "Don't show INFO bar for this site".  Now let us know if you still see the same things.

Kudos0

Re: Toolbar Bounces

Hoping for this Picture upload but yeah you can sign out of the vault which will eliminate NIS popping up; but it defeats the purpose. If my picture uploads, I circled the toolbar that appears. Step 1-Click a Credit Card Field Step 2-NIS toolbar appears Step 3-NIS toolbar disappears Step 4-NIS toolbar reappears Step 5-Repeat steps 3&4 until you exit the browser or sign out of the vault Randomly; not persistent *Wouldn't upload, forgot to look at the file types lol*
Kudos0

Re: Toolbar Bounces

Kudos0

Re: Toolbar Bounces

My case it is a combo of things.. the program load time delay, which will very depending on the features enabled.  My Logitech Mouse makes it feel like I am swinging at a knuckle ball, so I adjust my swing a bit.  The Window OS assigns all processes what is called a hierarchy..which that I am not going any further..  eventually you will know ahead of time when the NID will be wonky and FOLLOW THE 2 STRIKES and back out of the page if you can in case  server locks you out.

Moderator's here are legendary for giving out dangerous advice..never a worry about stepping on other programs or processes going on within the Windows Kernel.  It is a topic near and dear to my heart, but I don't want to piss of the moderators and have my "go outta my way to help" post deleted. To be continued?

IE v11, Chrome v 36.Symantec End Point Protection, Norton ID Safe. Windows 7 64x, ISP:CableOne.
Kudos0

Re: Toolbar Bounces

Kudos0

Re: Toolbar Bounces

Hi Itolman,

Yup that is the INFOBAR area that ID Safe uses to display messages - in this case asking if you desire to fill the form?  If that is not working correctly, there is an option that you can use to report the site to Norton and see if there is anything they can do to correct it.

Navigate to the site you are having this problem with, click on Vault is open, select Options under Current Site and then select "report an issues with this site".  A form will popup with the URL already filled out and you just need to fill out the form explaining the trouble and submit it.

Kudos0

Re: Toolbar Bounces

Okay so say for instance; buy.com at time of checkout the NIS Infobar pops up but then the NIS Infobar disappears; reappears, etc...

You're saying fill out a report because basically theres some sort of coding that buy.com implemented that NIS became incompatible with?

Meanwhile if I'm on Amazon's checkout and it does it too; fill out a report saying "Yo Symantec Amazon updated their coding during checkout, please adjust accordingly"? LOL

Repeat procedure for each 'toolbar bounce' ?

Kudos0

Re: Toolbar Bounces

Well Itolman, thank you for answering peterweb's first question - remember he asked:

"Does this happen only on specific web sites, or all? If only one, can you share the URL?"

I may have missed it, but now we know it occurs on more than one URL, so it does make the report site suggestion a bit silly - but remember I was suggesting, not knowing how many URLs.

Once again, I hope I haven't missed it, but can you provide an answer to peterweb's second question?

"Have you checked your graphics drivers are up to date?"

Kudos0

Re: Toolbar Bounces

Yes I keep my Graphics Card Drivers up to date.  I'm usually on top of that part.

Various websites at random times; but also at the same point I don't necessarily shop online all the time either.

A visit to buy.com (for instance) on January 1st could be no problem at all but the same URL several days later could have a factor

I do appreciate the suggestions.

I don't have any URL's to report at this time but again I will keep this in mind. Thank you

Kudos0

Re: Toolbar Bounces

As graphics drivers are up to date, maybe try rolling the driver back one version. Sometimes newer is not necessarily better.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Toolbar Bounces

Hello

Sometimes you just have to wait a little while for the toolbar to do it's thing. This might be the way the toolbar should behave.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Toolbar Bounces

Interestingly, the "InfoBar" (yellow band at top of window, not on IE toolbar) does NOT cause 'bounce' logging onto this forums login page.  However, your statement that this is a correct behavior is probably correct.  My point is that is NOT a good behavior.  It is VERY irritating.  As ID Safe is a relatively new product I thought Norton would be looking for input.  Apparently NOT.  I am suggesting that in lieu of the entire internet recoding all their web pages, perhaps Norton could change the pop-up from popping up inside the web page and changing a button on the toolbar area.  That way there would NOT be all that re-rendering as Norton tries to pop up, IE tries to block, etc.; all that causes the web page to jump around, and additionally any fill in field may then change from active to un-active....dangerous behavior on a financial web site to be sure. 

This should NOT be normal behavior.  Last Pass does the same thing, albeit w/less bounce....I don't like it either....maybe in lieu of describing this behavior as normal and to be accepted you could possibly make an argument to keep that behavior?  I think not.  Well, you could make the argument, but it should not be acceptable behavior.  I should not have to turn off functionality to get rid of it.  Altho I am close to that point now.  Sign me currently looking for another manager....as I don't believe a Norton employee has honestly responded.  Shame....

Kudos0

Re: Toolbar Bounces

@ hotrod, how many toolbars do you have at the top?  I have the menu bar and the Norton Toolbar combined on the same line in order to provide a bit more space for web page to open on.

I am just curious if you have a lot of toolbars and that could be the cause of the INFOBAR intruding on the web pages already claimed space (probably a bad choice of words, but best I can describe it)

Kudos0

Re: Toolbar Bounces

no need to be curious....I use desktop version of ie11 = 32 bit version, I believe, the 64 bit version that comes with win8 is a shame duplicate of android approach...so you have to install all sorts of apps to make that work...ugh....

toolbars = (and forgive me if I don't know the difference between toolbar and InfoBar and such, but i'm just a user, not a coder) menu, Norton, file, favorites link = total of 4, addons = minimal = addblock, Norton, doc (MS) and java....

again = my point = you don't need a popup to provide the functionality that the 'infobar' provides...IE: there is a button on the Norton toolbar that shows when it is open and when it is closed...why not put all the functionality of the InfoBar on another button on the toolbar = hence no need to take up space in the web window to "add" functionality that mostly I do NOT need = except

exception = I find it very useful to have a way to have multiple logins to the same site....for example, me, my wife, my mother can all use the same drug store and it is very useful to have that functionality BUT I would prefer it to be on the toolbar and NOT in a popup inside the rendered web window....and that way I don't have to run around the web and try and convince all those coders to change how they render their websites....not a very realistic option...maybe in the next life on planet Norton where everyone would be a Norton employee and code exactly the very same way....hey...stop smiling!....lol....that's a bit of tongue in cheek...we both know that will never happen...but then again, I don't want to stop dreamers from dreaming....lol...

the issue is not the real estate that the popup takes, it is just that it starts to popup when it's not always needed and then disappears before it appears....and all this stuff is happening all the while there are form boxes to be filled in that I don't need/want to fill in and the web page is bouncing up and down while the Norton popup pops up and down and up and down and.....well, you get the idea....

and so far, the only two options that I have is to disable the popup and uninstall Norton...but I like Norton, have used it for decades...almost since inception....so why not put functionality on toolbar button in lieu of popup?  maybe it's me but what is so hard to understand about that?

Kudos0

Re: Toolbar Bounces

Hi hotrod4321,

Perhaps I am missing the purpose of your posting.

If you are posting in order to make a suggestion to improve Norton, then there is the Product Suggestions Board that should be used for the suggested improvement.

Since you are posting in a thread about the toolbar bouncing, then I was under the impression that is what you desired to have us make suggestions to possibly fix, which is what I have been pursuing.

To that end, I had hoped that you would have disabled the toolbars other than the Norton Toolbar, permitting more space at the top of the web page and seeing if things improved.

I am sorry, but I have not responded to your product suggested improvement, as I was keying in on the bouncing toolbar. If you post it on the Product Suggestions Board, I am sure more users will respond to it than they will within this thread.

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