I ran out of backup storage but when I go to 'My Account' there is no place to buy more storage. Where can I get more backup storage?
You can do this directly from within your Norton product.
Open the main Norton user interface > click Backup > click More Storage
Hope that helps.
Hi Phil, that's the problem though...I don't have that button "More Storage!" I have all the other ones, but not that one.
My initial thought was that you had the Comcast version but then you mention, "Where can I get more backup storage?".
Would you be kind enough to post a screenshot of your Backup Summary page? (How to post a screenshot)
I do have the Comcast version. Is that why?
Yes, that is why. The Comcast version does not have the option for Secure Cloud Storage: More information about the features in your version is available here.
Out of curiosity, what is the destination for your backup?
It was the cloud, but now I'm out of storage since it's at the limit. I also used a few flash drives but I haven't backed up for a while and now it's getting out of hand.
I really appreciate you taking the time to answer my question and help me, Thank you very much.
I'm not sure how you were backing up to the cloud using the Comcast version, but I think you need an alternative destination now.
Flash drives can be okay temporarily but may not be able to contain the backup over a sustained period. The Norton backup can grow quite large over time since it does not delete files which were originally saved but have now been removed from your computer.
For example, let's say you created a Word document named "ABC Widgets" in June of last year, but then in November you deleted that document from your computer or renamed it to "DEF Widgets". Your Norton back up would still contain the original "ABC information" document - it does not get deleted or renamed. In essence the Norton backup often contains more files than your current computer's drive.
I suggest getting a reputable USB external hard drive with a capacity of 500 GB to 1 TB - the prices are quite reasonable these days. Expect the initial backup on a new drive to take much longer than the subsequent incremental backups.
If you are not in a position to do that, then you do have the option of deleting your current backup and starting anew, but that will also require a lengthy backup run since it is starting from scratch.
Once again, it would be a great help if you could post a screenshot of your Backup Summary page? (How to post a screenshot)
I want to make sure the Norton backup is not defaulting to your main C drive which is basically useless.
You may want to check out the "How-to Videos" on this page which also explain aspects of the back up; but not all apply to the Comcast version.
I hope that helps to clarify the situation a bit more.
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