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Kudos0

trying to clear out on line storage

Some time back I had the problem of using up nearly all of my on line storage capacity. The advice I was given was to make a new smaller back up set, save it then run it and then delete the old set. I've done this but had to save the new set on my C drive as the on line storage was insufficient. Then I deleted the old on line back up set. The old set is no longer listed but the back up capacity hasn't been restored.

My plan was to do a new back up on line but I can't clear the old stuff out. Can somebody walk me through what I need to do. I'm on Norton 360. I believe some of the buttons are different on other versions.

Replies

Kudos0

Re: trying to clear out on line storage

Some time back I had the problem of using up nearly all of my on line storage capacity. The advice I was given was to make a new smaller back up set, save it then run it and then delete the old set. I've done this but had to save the new set on my C drive as the on line storage was insufficient. Then I deleted the old on line back up set. The old set is no longer listed but the back up capacity hasn't been restored.

My plan was to do a new back up on line but I can't clear the old stuff out. Can somebody walk me through what I need to do. I'm on Norton 360. I believe some of the buttons are different on other versions.

Kudos0

Re: trying to clear out on line storage

Hi Andy

Send a private message to me containing your Norton account email address and I'll help get the issue sorted out.

Kudos0

Re: trying to clear out on line storage

Hi Andy

It's now corrected. Let me know how it all looks. If its resolved please mark this post as solved too.

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