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Kudos0

Two Vaults

It appears that my wife's laptop has 2 vaults.  She has the original vault that she created. and for some reason my vault that is on my PC is the main one on a browser she uses.  To get to her vault she has to open the Norton program and login  with her own password, even then the browser defers to my vault.   Can I delete my vault on her laptop without it effecting the one on my PC.  No I haven't converted  to the cloud because I don't  understand it.  Help!

Replies

Kudos0

Re: Two Vaults

If you have managed to maintain an older local vault on your computer, there is no way that your wife's computer can access it. 

You say you have not converted to the cloud. How long ago did you create your vault? If within the last few years, you probably always had a cloud vault, as that is all Norton has allowed you to create. If you access your vault using the new browser extensions for Firefox, Chrome or Edge, you are using a cloud vault. They will not work with a local vault.

Which browser is your wife using?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Two Vaults

My wife is using Chrome. Do you think I could import her passwords from her local vault into my vault?

Kudos0

Re: Two Vaults

As I noted above, if your wife is using Chrome she has a cloud vault. Local vaults are no longer supported except with Internet Explorer. And the only way you could possibly have a local vault is if you created it about 4 or 5 years ago.

So it actually sounds like you have created a cloud vault and that she is accessing it using the Chrome extension. If she wants to have a separate vault, she needs to create her own Norton Account and then create her own vault. From her computer, open Norton Security and click on Sign In at the top right. If your email is already showing, click on that and Sign Out, then click Sign In. On the next window, click on Create Account tab then follow the directions to create her account. Then go to the Chrome browser and click on the Norton Password Manager, NPM, icon, and at the bottom of the window, click on sign out of the Norton Account. Then click the NPM icon again and click on sign in. This time have her sign into her new account. Then when prompted for the Vault, she should see a message that there is no vault associated with that account, with a link to create a new vault. Click that and follow the directions.

None of this will affect the vault that is currently in your Norton Account. That will still be there.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Two Vaults

Two questions, Does it cost anything to create her own Norton account so she has her own vault and once created can the old local vault passwords be imported into the new account?

Kudos0

Re: Two Vaults

It costs nothing to create a Norton Account.

To backup your wife's vault, have her sign into the vault from the Norton Security product. From the NS main window click on the Online Safety pillar, then on Password Manager. Sign into the vault  then click on the gear icon at the bottom of the NPM window to bring up the Settings pages. Click on the Import/Export tab and export the vault to a location on her computer. Then sign out of the vault by clicking on the email address at the bottom of the window. Now sign into her new Norton Account and sign into or create the new vault. Then follow the instructions to the Import/Export tab, and this time import the vault you just backed up into the new vault.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Two Vaults

Thank you for your help.  Setting up the account went well, however, my wife's old vault can only be exported as a DAT. file. For some reason the new vault won't import that file. I guess I will have to put the logins in by hand.  

Kudos0

Re: Two Vaults

The new vault should accept the .dat file. What message do you see when you try to import that file? If you try again and still get the problem importing, you can go back and try a backup using the .CSV format. Then try importing that.

Things happen. Export/Backup your Norton Password Manager data.

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