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Unable to access outside servers, but I can access the internet


I am running Windows 10 on a home built computer. I started experiencing this problem about a month ago. I can access any website I need to, but when I use various programs that need to reach out to a server I am advised the system is unable to connect to the server.

Programs I am having problems with

  • Outlook 2010 (I have it set up to access my comcast account)
  • Apple Itunes store 
  • Windows update

The only other problems I have recently experienced are:

  • my system clock being incorrect. Which I reset the date and time a few weeks ago and the problem has not come up again
  • I use the website Imgur and occasionally there are multiple photos you can view per page. Previously I could click on the link at the bottom of the images and the remaining images would appear. At the same time as my server problem this issue came about. I don't know if its related. 

I have attempted to temporarily remove my firewall to see if that was the culprit but I have had no success. Any help on this matter would be appreciated. 



Re: Unable to access outside servers, but I can access the internet

Hello Kevinfromsales

What Norton product and version number are you running? I see you have Norton Security as a Label, however, some users put that down instead of Norton Internet Security because of the similarity of names. So I do want to confirm you are using Norton Security.


Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus Core Firmware 282 I E 11 Chrome latest version.

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