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Kudos0

unable to activate norton security!!!

After I downloaded and installed Norton Security, it asked me to activate. However, after I clicked the activate bottom, it just showed that activate invalid (server error:An error occurred while processing your request. Try again later.). I could not even log in or pressed other bottoms. All I got was this page.

What happened? Anyone can help me? Thanks! 

 

Replies

Kudos0

Re: unable to activate norton security!!!

Did you have another security software installed before you installed NS? How did you remove it?

Have you restarted your computer?

What operating system and service pack are you using? An issue with Windows 8/8.1 is the Fast Start feature. With this enabled, you never actually get a full shutdown, which is needed by Norton, and other programs, every once in a while to fully update itself. See this information from Windows Eight Forums on how to turn off this feature. http://www.eightforums.com/tutorials/6320-fast-startup-turn-off-windows-...
 

Things happen. Export/Backup your Norton Password Manager data.

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