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Unable to Configure Identity Safe
I posted this already but it disappeared so trying again...
Configuration of computers in household: 5 computers, one Windows XP (not used, does not use ID safe), one Windows Vista, one Windows 7 and two Windows 8.1. We have two 3-user licences of Norton Internet Security (all updated to most recent versions) that are both associated with a Norton account we'll call Parent. The Windows Vista and one of the Windows 8.1 computers use ID safe with a shared vault that is associated with the Parent email account. Works fine. The windows 7 computer ("son1") uses ID safe with a vault associated with son1's email address. Again, works fine.
Now we try to set up second Windows 8.1 computer ("son2"). Internet Security installed fine. Tried to set up ID safe and was prompted to set up Norton account with son2's email. Did that. However, now when asked for the password to configure ID safe, it won't take it. Keeps saying password is invalid. Yet when we click "reset password" and go to Norton account website, we can login fine. Passwords are being entered exactly the same. We have reset the password, and the problem persists. We have run liveupdate, re-started computer, etc. No change (both have been done multiple times over span of a few weeks). I can login with the Parent email on this computer not the Son2 email. For obvious reasons, I do not want my son to have access to my online vault, that's why we are trying to set up his own.
I've seen threads mentioning a similar problem over the past couple of years but never seen anything with a specific solution. Short of removing and reinstalling Norton Internet Security, are there any other ideas? Can the son2 Norton account be deleted and recreated? There's nothing associated with it yet anyway as we've never gotten as far as setting up the vault.