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Kudos0

Unable to get the removal tool from FTP site is there an alternate?

I am trying to repair my corrupted Xfinity / Norton installation.

I am running into the same problem I always have with the Norton FTP site: It just spins around and never connects so I can't get the removal/ reinstall tool.

Can someone please zip the file and post it or give me an http page where I can get it? I had this same trouble getting the patch for the remediation remover. It's as if my IP is blocked  and if it is I have no idea why it would be. This is now my second day trying to get one file. :( I have tried 2 computers and 3 OS's to no avail. I just can't get the darn thing to connect.

Thank you all in advance!

Replies

Kudos0

Re: Unable to get the removal tool from FTP site is there an alternate?

File Attachment: 
Kudos0

Re: Unable to get the removal tool from FTP site is there an alternate?

bjm,

Thank you! I ended up using my table and an unsecured WIFI in my neighborhood to get the file. Clearly for some reason the FTP site doesn't like my IP address! Sure is a pita when you are trying to get something done :/

Now that I have the tool it's time to forge on and see if I can fix the corrupted Norton install.

Regards,

Accomac

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