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Kudos0

Unable to Get Verified on Norton Safe Web

Hello Team Norton; Regarding my Website and Norton Safe Web I have uploaded and installed the HTML code several times into my root directly. It took, and confirmed in the browser as well. However every time I hit the Verify button it indicates and asks if I uploaded the Meta tag as well (Visually showing a black screen with a confirm button with a message and a cancel or proceed notice on it). If I click OK, it immediately says "Verification Failed"; yet the HTML is safely in my root directory, and appears also in my browser. I did not include the Meta tag initially in my header due to the theme I am using, but I did try to do that as well. It did not work in addition. This is getting frustrating, as I originally already had the green Norton verified as a new site with HTTP; and only went gray when I added HTTPS the following day. I need help getting verified and I cannot ask for a re-evaluation (per the Norton registration) until I can get verified. I have a simple site; an art site; www . cfvarleystudios . com and my green lock is in place and I shouldn't have any problems otherwise. I think this is just from the SSL issues. I ran a Symantec check (per your instructions) and it said my certificate was installed correctly. So could you kindly manually verify my site or let me know what is needed to be verified. Again the HTML is installed already. Thanks, Create4

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Replies

Kudos0

Re: Unable to Get Verified on Norton Safe Web

I am having the same issue!  I have chosen the upload an HTML file route.  I have the file on our site and can browse to it in option #3.  When I click option #4 "Verify Now" it asks if I uploaded the Meta tag and i can click OK or Cancel.  This is totally broken!  Please fix ASAP as our domain is being wrongly flagged with a virus threat!

Kudos1 Stats

Re: Unable to Get Verified on Norton Safe Web

Hi create4today,

Your site ownership has been manually verified. Your site 'cfvarleystudios.com' has been submitted for analysis and it is currently rated green in safeweb.norton.com.

https://safeweb.norton.com/report/show?url=cfvarleystudios.com

Cops

Kudos0

Re: Unable to Get Verified on Norton Safe Web

Hi superduperstumped1,

Kindly provide us with your site name, so that we will be able to assist you further.

Cops

Kudos0

Re: Unable to Get Verified on Norton Safe Web

saukvalleybank.com

Kudos0

Re: Unable to Get Verified on Norton Safe Web

Hello superduperstumped1

I will notify the Safe Web Team. Please stay tuned to this thread for a response from the Safe Web Team on Thursday night after midnight EDT

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 1903 Norton Core Security Plus 22.19.9.63 Core Firmware 288 Android App 2.23 Chrome latest version.
Kudos1 Stats

Re: Unable to Get Verified on Norton Safe Web

Hi superduperstumped1,

We have manually verified ownership of your website 'saukvalleybank.com' and it is currently rated green in safeweb.norton.com.

https://safeweb.norton.com/report/show?url=saukvalleybank.com

Cops

Kudos0

Re: Unable to Get Verified on Norton Safe Web

Awesome. The Safe Web Team is very responsive! 

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