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Kudos0

Unable to install DX Runtime installer

Whenever I attempt to run the DirectX Runtime installer to install missing DX9 files, I get this error in my error log following a failure to download the updates. [12/06/18 15:15:15] module: dxupdate(Mar 30 2011), file: dxupdate.cpp, line: 6637, function: CMDXInstall::Install Failed API: InstallAssembly() Error: (0x80070005) - Access is denied. Unable to install Microsoft.DirectX.Direct3DX.dll. -------------------- [12/06/18 15:15:15] module: dxupdate(Mar 30 2011), file: dxupdate.cpp, line: 2165, function: ExecuteCab MDXInstall::Install() failed. -------------------- [12/06/18 15:15:15] module: dxupdate(Mar 30 2011), file: dxupdate.cpp, line: 5776, function: DirectXUpdateInstallPlugIn ExecuteCab() failed. -------------------- [12/06/18 15:15:15] module: dxupdate(Mar 30 2011), file: dxupdate.cpp, line: 6637, function: CMDXInstall::Install Failed API: InstallAssembly() Error: (0x80070005) - Access is denied. Unable to install Microsoft.DirectX.dll. -------------------- [12/06/18 15:15:15] module: dxupdate(Mar 30 2011), file: dxupdate.cpp, line: 5796, function: DirectXUpdateInstallPlugIn MDXInstall::Install() failed. -------------------- [12/06/18 15:15:15] module: dsetup32(Mar 30 2011), file: dxupdate.cpp, line: 280, function: CSetup::InstallPlugIn DirectXUpdateInstallPlugIn() failed. -------------------- [12/06/18 15:15:15] module: dsetup32(Mar 30 2011), file: setup.cpp, line: 1727, function: CSetup::SetupForDirectX InstallPlugIn() failed. I believe this is an issue caused by Norton. How do I fix this?

Replies

Kudos0

Re: Unable to install DX Runtime installer

What operating system are you installing this on?

Where did you download the installer from?

You can check your Norton History to see if it blocked anything around the time you got these log entries. But it sounds more like an issue with Windows. Search for error 80070005 to find some solutions for your OS. 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Unable to install DX Runtime installer

Hello Blyatman. The error code shown, 80070005 is usually caused by "access denied" as file or registry restrictions. Are you logging into the system as an administrator? If not that is the most likely cause of your error. Log into your system as administrator and recheck for your issue. Being that this is an installer for an older DX9 version, another possible solution for you may be here.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.278 on Android 1.93

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