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Kudos0

Unable to log in to Norton Safe Web website

When I try to log in to http://safeweb.norton.com/ by clicking Sign In, nothing happens and I can't go any further.

Is anyone else having this problem?

Thanks,

Dave

Edit;  I can sign in with Chrome but not Firefox or IE10

A little bit of knowledge is... well a little bit of knowledge.

Replies

Kudos1 Stats

Re: Unable to log in to Norton Safe Web website

Sorry, Dave, no problems here at this time - of course we are on opposite ends of the world! 

Works fine for me with FF 21 and IE 10!  Sorry do not have Chrome loaded anywhere.

Kudos0

Re: Unable to log in to Norton Safe Web website

Thanks Yank.

It's the same on both of my machines - maybe it is the different ends of world. 

A little bit of knowledge is... well a little bit of knowledge.
Kudos1 Stats

Re: Unable to log in to Norton Safe Web website


Krusty13 wrote:

When I try to log in to http://safeweb.norton.com/ by clicking Sign In, nothing happens and I can't go any further.

Is anyone else having this problem?

Edit;  I can sign in with Chrome but not Firefox or IE10


Hi Dave,

 

Just seen your post. Like you, I was able to login with Chrome. I can't speak for Firefox or IE as I don't use them. Will try Firefox on the new computer, whenever that will be 

 

Maybe it is the different hemispheres we're in.

 

 

 

Ed

Kudos0

Re: Unable to log in to Norton Safe Web website

Thanks Ed,

I'm still seeing the same thing with Firefox and IE 10.

A little bit of knowledge is... well a little bit of knowledge.
Kudos1 Stats

Re: Unable to log in to Norton Safe Web website

Hi Dave,

I recently installed Firefox v21.0, and confirm that I can log in to Norton Safe Web.

At first I was unable because of the cookies, which I normally don't accept.

I was requested to enable them which I did, but only for this website. That was not enough, because when I tried to log in again I was again told the cookies were not allowed in my browser, so I went back to my setting and enabled cookies from all websites. Tried again and I finally was able to log in.

 

Before going on let me add that I'm able to log in also with Chrome (my main browser) and with IE8 (my OS Windows XP does not accept a higher version).

With all of these three browsers, after loggin in with the e-mail and password - by the way I used those of my Norton Account, I don't know if I did the right thing or should I have used a different e-mail address? If so I guess I can still change it since there is a second step of the log in which I've not yet completed.

It's about a window which is returned upon logging in, whichever  browser  I use. Here is the screenshot:

I don't know if having been able to log in, though partially, is enough for what you are asking, but I'd like to go on anyway and complete the log in procedure, so here is my next question:

- the display name I must give, has it to be a new one, or should it be my User name or what else?

  Sorry for asking but I don't understand  well and since it says "You will not be able to change it later" I 'd

  like to be sure about what name to provide.

Hope you can help me with both questions!

Thanks,

Laura

 

Edit: Forgot to mention that had to allow cookies also with Chrome and IE8. 

        (However, I have already returned my setting to NO cookies in all three browsers!)

        

 

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos1 Stats

Re: Unable to log in to Norton Safe Web website

Hi Laura,

Thanks for taking the time to check this for me at your end.

"I don't know if having been able to log in, though partially, is enough for what you are asking..."  That's perfect, thanks again.  When I click Sign In nothing at all happens.

With regard to the display name, I believe they are asking for a name that will be displayed if you review any sites.  You can choose any name you like, I have used the same display name as I have here, Krusty13, just to keep it simple.  The email address and password are the same as your Norton account, so there's no need to change your details and it may change the details for your Norton account if you do.

All my browsers are set to only allow first party cookies and to block all third party cookies and to clear all cookies on closing the browser, so why I can sign in with Chrome only is beyond me.  I don't review many sites at all, but I was going to review the site that was spamming here recently.

The only other thing I can think of is having tracking protection enabled in both Firefox and IE10.

If I have to enable third party cookies or disable tracking protection then I'll simply choose not to sign in nor review sites for the Safe Web community. 

Kind regards,

Dave

A little bit of knowledge is... well a little bit of knowledge.
Kudos2 Stats

Re: Unable to log in to Norton Safe Web website


Rainbow_2 wrote:

Hi Dave,

I recently installed Firefox v21.0, and confirm that I can log in to Norton Safe Web.

At first I was unable because of the cookies, which I normally don't accept.

I was requested to enable them which I did, but only for this website. That was not enough, because when I tried to log in again I was again told the cookies were not allowed in my browser, so I went back to my setting and enabled cookies from all websites. Tried again and I finally was able to log in.

 

Before going on let me add that I'm able to log in also with Chrome (my main browser) and with IE8 (my OS Windows XP does not accept a higher version).

With all of these three browsers, after loggin in with the e-mail and password - by the way I used those of my Norton Account, I don't know if I did the right thing or should I have used a different e-mail address? If so I guess I can still change it since there is a second step of the log in which I've not yet completed.

It's about a window which is returned upon logging in, whichever  browser  I use. Here is the screenshot:

I don't know if having been able to log in, though partially, is enough for what you are asking, but I'd like to go on anyway and complete the log in procedure, so here is my next question:

- the display name I must give, has it to be a new one, or should it be my User name or what else?

  Sorry for asking but I don't understand  well and since it says "You will not be able to change it later" I 'd

  like to be sure about what name to provide.

Hope you can help me with both questions!

Thanks,

Laura

 

Edit: Forgot to mention that had to allow cookies also with Chrome and IE8. 

        (However, I have already returned my setting to NO cookies in all three browsers!)

        

 


Hi Laura,

 

I joined Norton Safe Web I think in 2010 .. a year before joining Norton Community. Like Dave, I use the same Display Name there as my user name here .. Edjr60. I have very few reviews .. not real big on reviewing, but it is a good site.

 

Also as Dave mentioned, you need to use the same email and password as you do for your Norton Account. That part I remember well upon registering, even though I'm not often there 

 

As a good rule of thumb, or something like that , I have always had any browsers I used, set to accept 1st party cookies and block 3rd party tracking cookies. That seems to have always worked well.

 

 

 

Cheers,

 

Ed

Kudos1 Stats

Re: Unable to log in to Norton Safe Web website

Hi All,

 

Thanks for your replies. I completed the log in using my user name here Rainbow_2, and I tried it with all three browsers as a further check.

 

I must now rectify my Edit in my previous post, not 100% correct, as I should have said that I had set my browsers back to how they were before I started trying to log in to Norton Safe Web website, namely a condition which I try to keep as close as possible to “no cookies”.

 

Chrome is set to “block sites from setting any data” (or something like that, my OS is not in English…) but for those few sites I can’t avoid visiting (and most of them are Norton sites…) and which wouldn’t work properly or not at all if cookies were not allowed, I’ve them listed in the Exceptions where I selected “Clear on exiting the site” (more or less). However, in spite of this there are a few cookies which are not removed at all, not even when I clear all browsing data, including cookies, when I close Chrome.

 

Firefox is set to "not allow cookies from any sites" (more or less), too, but as per my previous post I had to allow them otherwise I wouldn’t have been able to log in.

However, when I tried again later, before enabling cookies from all sites (as I had had to do previously), I started by enabling them only for that site, and this time the website accepted it.

I have now Norton Safe web website in the Exceptions for cookies (Tools>Options>Privacy>Exceptions Button on the right side), and I selected “Allow for the Session” (more or less).

Also Firefox is set to “clear history (cookies included) on browser closing”.

 

As to IE8, it was enough to lower a little the level of the setting for the cookies to be able to log in, after which I set it back to the usual level.

Also IE8 is set to “clear history (cookies included) on browser closing”.

 

As to the recent spamming on the Forum here, Dave is right, last weekend it reached an unimaginable level! 

 

 

Cheers,

Laura

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: Unable to log in to Norton Safe Web website

I think I figured out what's causing my problem.

I use NoScript in Firefox and I normally do not allow scripts from ensighten.com, but I temporarily allowed these scripts and BINGO!  Clicking Sign In now opens the Sign In page.

However;

https://www.mywot.com/en/scorecard/ensighten.com

http://hosts-file.net/default.asp?s=ensighten.com

I suspect that my tracking protection list in IE10 is also blocking ensighten.com.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Unable to log in to Norton Safe Web website

Hi Dave,

I’m glad you discovered what prevented you from logging in with Firefox to… einsighten.com? Wasn’t it Norton Safe Web website?

Actually, I was surprised I could and you couldn’t , since I thought that my settings for all of my  three browsers were not more permissive than yours… However, given my computer illiteracy I preferred not to draw any conclusions!

 

As to IE10, I don’t know this browser. Windows XP accepts IE8 max only, with which I confirm I had been able to log in to Norton Safe Web website after I had lowered to medium-high my setting about cookies (I usually keep it “high” or even “block all cookies”), while I hadn’t changed at all the setting “clear browser history (cookies included) on browser closing”.

 

With regard to the two links in your post, I don’t know if I understood correctly, however here is what I did (if you meant differently please let me know):

 

https://www.mywot.com/en/scorecard/ensighten.com

I opened this site with Chrome, clicked Login/Register, the “Sign up for a WOT account!” page was returned. I didn’t go further as I don’t have an account and didn’t want to create one…

The same with IE8, though when I clicked Login/Register the page which was returned was not the same as with Chrome. I didn’t go further…

Firefox – First of all I installed NoScript 2.6.6.2 to reproduce your browser as much as possible.

I was able to get to the  same  “Sign up for a WOT account!” page as with Chrome without disabling NoScript or allowing the scripts temporarily which instead I understand you had to do... Unfortunately I'm still unfamiliar with Firefox so I can't think  of a possible reason for this different performance. 

 

http://hosts-file.net/default.asp?s=ensighten.com

I opened it with Chrome, and didn’t go further (no need to log in, as far as I could see)

With IE8 I was unable to open it, it kept on loading the page without opening it, I gave it up after  more than five minutes (perhaps this site requires a higher version of IE)

Firefox + NoScript – I was able to open it, just as with Chrome.

 

Hope the above info is somehow helpful.

Cheers,

Laura

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos2 Stats

Re: Unable to log in to Norton Safe Web website

Hi Laura,

I'm sorry for the confusion.  Now that you have NoScript you should be able to see that one of the sites trying to set scripts on Norton Safe Web website (and here as well) is ensighten.com.  My link to WOT was the rating that people have given ensighten.com.  I believe WOT is reputation based and ensighten.com isn't ranked very highly, as you can see from the graph at the top of that page.  I would think the reason the site hasn't ranked well is possibly that it tracks people.  I wasn't suggesting anyone needs to sign up for an account with WOT.  My link to hosts-file.net shows the following;

Warnings (What is this?) WARNING: The IP PTR associated with this record, does not resolve back to it's original IP address. This is very bad practice.

Original: 107.22.198.133
PTR: ec2-107-22-198-133.compute-1.amazonaws.com.
PTR IP: 10.242.26.162

 

That is another reason for me not to trust them.

 

While on any sites when using Firefox, hover over the NoScript icon and you will see all the sites which are blocked or allowed to set scripts.  Middle click, or Shift+click (pushing down on the mouse wheel of some mice is middle click) on any site will produce a pop-up with links to check the site at different places.  For more information on NoScript here are the FAQ.  If you would like more help with NoScript I'll be happy to do my best in Tech Outpost.

 

In Internet Explorer I go to the Privacy tab > Advanced and select the following settings to help prevent sites tracking me.  I think the setting is available in IE8 as well.  I also have Tracking Protection enabled, but that's not available in IE8.

 


 

Cheers,

Dave

A little bit of knowledge is... well a little bit of knowledge.

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