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Kudos0

Unable to login to Identity safe on Firefox

Been using Identity safe for many years running windows 7. Upgraded to windows 10.

I can't login to identity safe in Firefox. I am able to login using Chrome however. With Firefox it repeatedly returns to the get started page. I have reinstalled Firefox, restarted my Pc but still not working. With Firefox there does seems to be an issue with the numbers displayed to prove i'm a human and the numbers they want. If you ask for the numbers to be read out (or a recording) they are different - all very odd.

Appreciate some help please.

Replies

Kudos0

Re: Unable to login to Identity safe on Firefox

I will second the above problem. I had Norton support 'take over' my computer. They removed and re-installed Norton 360 and removed and re-installed Firefox.  I am still unable to get the toolbar back on Firefox.

One thing I did notice.  The version on Firefox is 2015.5.2.16.   The version on Chrome is 2015.5.0.121 (and that one works).

Norton: Please Help!  I cannot get the extension in the Firefox library.

Kudos0

Re: Unable to login to Identity safe on Firefox

Hello Djerome

If you have the incorrect Firefox version according to the Announcement on top for Firefox 40, please run live update a few times and then restart, keep doing this until it comes thru live update. After the patch comes thru, Apply it and then restart again. Then try Firefox and see if Firefox works and if your vault works.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.19.8.65 Core Firmware 282 Chrome latest version.
Kudos0

Re: Unable to login to Identity safe on Firefox

Norton updated and i was able to go to More Norton > Settings > Identity Protection > Identity safe > configure.

This worked [logged in] for the first time and when i opened Firefox i was logged in.

Thanks folks, good to see this forum working :-)

Kudos0

Re: Unable to login to Identity safe on Firefox

I have run live update 10 to 12 times in a row. I fails every time.  I have disabled fast start up and shut down the computer. All with no success.

I even contacted Norton and they remotely accessed my machine. They removed Norton 360 and re-installed it (twice) and removed and reinstalled Firefox.  I am still unable to see Norton toolbar in the browser.

Somehow I think the problem is with live update. And the information in the history (regarding the live update failure) has no information as to what the problem is.

Still stuck

Kudos0

Re: Unable to login to Identity safe on Firefox

The two messages I consistently get in the live update (failure) history are:

"Norton Web Protection Definitions" failed to complete

"Norton Web Protection Definitions (hub)" failed to complete

Kudos0

Re: Unable to login to Identity safe on Firefox

I also had the toolbar disappearing from firefox today. Although it was still available on my other browsers I re-installed it on the computer (the update center told me everything is up to date...) and now I got 2 plugins, one of them seems not to be working (see photo attached). The toolbar is working again, but I am not sure for how long.

File Attachment: 
Kudos0

Re: Unable to login to Identity safe on Firefox

Hello Djerome

Norton is working on the Norton Web Protection Definition issue. I believe it is one of the Hot Issues listed on the Announcements in the Norton Security Forum.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.19.8.65 Core Firmware 282 Chrome latest version.
Kudos0

Re: Unable to login to Identity safe on Firefox

I can not log into Identity Safe using Firefox (40) or Internet Explorer (11) too.  What is going on at Norton?  It worked fine yesterday and today it doesn't.  This is very irritating, a vault is of no use if you can not open it.  And issues with Identity Safe seem to keep coming up. 

Kudos0

Re: Unable to login to Identity safe on Firefox

Recently, norton 360 too much problem.

1/ Power up pc. Open firefox 40, click open vault. Nothing happen

2/ Must be close firefox and open firefox again, now click to open vault and now it open.

This must be repeat every time when i power up pc

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