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Kudos0

Unable to open Vault

I am unable to open my Norton vault again. This have been the 6 times this week because someone keep changing my account to gmail.com my account should have live.com and whenever this happen it have an gmail account something I have never used on my Norton account.

Replies

Kudos0

Re: Unable to open Vault

Hello Mae. Do you have 2FA ( two factor authentication ) enabled for your Norton account login? If not here is how to make those changes. 2FA will make it extremely hard for someone to access your Norton login credentials and make changes. Please let us know if this helps with the issue you are having.

Cheers

"From DOS to Windows 10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 20H2 / build 19042.662 / N-360 Deluxe 22.20.5.39 / Norton Core v.201103_319 on Android 2.28.01 / Opera GX LVL 2 (core:71.0.3770.449) w/Chrome Extensions
Kudos0

Re: Unable to open Vault

Hello again. I would contact support here with a chat session. Have them assist you with setting up your Norton account in a more secure manner. Additionally, if there are more than one user accounts on the device you are using that is also something to check, another person MAY have access to your credentials and is logging into your account for some reason.

Cheers

"From DOS to Windows 10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 20H2 / build 19042.662 / N-360 Deluxe 22.20.5.39 / Norton Core v.201103_319 on Android 2.28.01 / Opera GX LVL 2 (core:71.0.3770.449) w/Chrome Extensions
Kudos0

Re: Unable to open Vault

I have been a Password Manager customer for about 6 months. I am happy that I maintain a hard copy of my password information and that I do not use the password scrambler feature. My Norton vault is accessible 95% of the time, but at least once a week I am reminded that Password Manager is only a convenience, not a reliable way to manage passwords.

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