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Unable to recover files from previous backups on NOBU
Although we no longer use Norton Security (NS) or Norton Online Backup (NOBU) for day to day backups we check fortnightly that we are able to restore files from old NS and NOBU backups just in case one day it becomes necessary to restore a historic document/file.
This last week though this has not been possible at all - on a few attempts it just reverted to home page without attempting it.
A few have resulted in 'restore in progress' but never got any further than that!
The last couple were left as 'restore in progress' for 60 minutes plus before we got bored and cancelled them.
Is it just us? Is there anything we can do to sort it?
Thanks in anticipation.