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Kudos0

Unable to remove external drives

Posted: 13-Dec-2014 | 1:29PM • 4 Replies •

Same thing as this thread.

https://community.norton.com/en/forums/nis-problem-unmounting-external-hd

This issue was supposed to be fixed in NS / NSwB beta testing but it has not been fixed at all.  It still happens on both of my machines.  If I want to disconnect any drives I need to shut down first.

A little bit of knowledge is... well a little bit of knowledge.

Replies

Kudos0

Re: Unable to remove external drives

Posted: 18-Dec-2014 | 5:00AM •

With the latest NS I did a image today AND my USB drive could be removed. Something might have been done about the bug.

Kudos0

Re: Unable to remove external drives

Posted: 18-Dec-2014 | 9:19AM •

I just tried to remove a USB stick and an external hard drive.
No problem to remove them.

Windows 7 32-bit - NS 22.1

edit:  @Dave,

Did you tried to put your external drive to another USB port?

Sandro

Sandro
Kudos0

Re: Unable to remove external drives

Posted: 18-Dec-2014 | 9:23AM •

I'm still suffering from a lack of "real time" looking through the Forum.

Sandro
Kudos0

Re: Unable to remove external drives

Posted: 18-Dec-2014 | 10:36AM •

I did an image yesterday to my WD 1TB Passport and had no problems with the "Safe removal".  I am running Win 7 Home Premium 64 bit with NSBU (with BU disabled) - using another program to backup.

I did have a problem from time to time with the same device in NIS using the same backup program.

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