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Unable to renew subscription
I've been attempting for several days not to complete a renewal of my subscription, and as of today, am at 0 days left. Each time I attempt to renew, I select the 1-year renewal option, fill in the required info and select the paypal option. It takes me to the next screen and gives me the whole dialogue about completing the purchase on the paypal website, but when I click next, it always bounces back and says:
"We apologize, but there was a problem processing your payment. Don't worry, you haven't been charged for this transaction.
Please try your purchase again."
And, of course, trying again is equally fruitless. What the heck do I need to do to make this work? I've tried logged in, logged out, through my product interface, through the website interface, etc - It seems I have problems every time renewal time comes around, but this is the first time I've seen Norton flatout refuse to process a payment.
Interestingly, however, it WILL proceed to paypal just fine if I choose the more expensive upgrade that covers 4 additional devices that I don't have and adds a bunch of services that I don't need and won't ever use.
I'm about to call it quits and go with a different antivirus provider, because something here always seems to be broken. Last time I tried to renew, I was told that my product didn't exist anymore after I'd already paid for it, and now I seem to be being refused unless I spend more money. I'm not interested in upgrading; I want to renew what I already have.
Attached is a screenshot of my renewal options; I'm trying to choose the leftmost option for 1 year.