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Kudos1 Stats

unable to reset my vault password

support case 09608595

 

I seem to be unable to reset the vault ID I chatted with norton support and then got transfered to the mac group and did an live computer sharing nothing seems to work. How do I reset the vault password. Not my norton password but the valut.

Replies

Kudos0

Re: unable to reset my vault password

support case 09608595

 

I seem to be unable to reset the vault ID I chatted with norton support and then got transfered to the mac group and did an live computer sharing nothing seems to work. How do I reset the vault password. Not my norton password but the valut.

Kudos0

Re: unable to reset my vault password


sillyshydq wrote:

support case 09608595

 

I seem to be unable to reset the vault ID I chatted with norton support and then got transfered to the mac group and did an live computer sharing nothing seems to work. How do I reset the vault password. Not my norton password but the valut.


Hi Silly,

 

Reset or Change ? Here is an article on Resetting the Vault password, which might involve changing your Norton Account password. You would need to read through to see if any of this is what you're experiencing.

 

https://support.norton.com/sp/en/us/norton-internet-security/20.4.0.40/solutions/v80684438_EndUserProfile_en_us?actstat=activated&buildname=Retail&conntype=100000000&coreservice=Startup+Type%3Aauto+State%3ARunning&cpu=x86+Family+15+Model+2+Stepping+7&curdefs=20130614.001&datetime=06-14-2013+17%3A27%3A26+PM+GMT&defbrowser=Chrome&dsfree=31.44&dstotal=47.49&endpointid=%7Ba7cd5869-ff54-4a0c-a182-0e89a93ecc4a%7D&entsrc=help&env=prod&hbguid=a7cd5869-ff54-4a0c-a182-0e89a93ecc4a&hcmode=false&heartbeatID=a7cd5869-ff54-4a0c-a182-0e89a93ecc4a&helpid=IV_data&ieversion=7.0.5730.11&layout=Retail&layouttype=ESD&lic_attr=20993042&lic_type=16&memload=41&memtotal=870&os=windows&oslang=iso%3AENG&oslocale=iso%3AUSA&osvers=5.1&osversion=5.1+2600.xpsp_sp3_qfe.130503-0418&partnerid=&partnername=Retail&plang=sym%3AEN&plgid=2&plid=2&psn=C8Q3WT27TH6R&remdays=442&skuf=12755689&skum=21234721&skup=12608445&spversion=3.0&sublength=442&subremaining=442&substatus=current&symskucurrent=12608445&symskumedia=21234721&utm_medium=product&utm_source=symc&vendorid=

 

Is your ID Safe/Vault data currently backed up?

Or do you need to Change the password. Go to .. Vault Open > Settings > Password and Security > Change Password.

 

 

Ed

Kudos0

Re: unable to reset my vault password

where is the mac format directions?

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