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Unable to retrieve files from online backup.
I am having problems retrieving files from my online backup. When I select a file I get a message saying "File download. Retrieving file, please Wait". And the process seems to stall out. I have been waiting over an hour to get a single file.
I was able to get one file (17mb) successfully a few days ago after several attempts, and two smaller word documents yesterday, but since last night I have not been able to get any of my files to download to my new computer.
I have also tried to download the files to my laptop without success.
I also tried emailing the file links to myself, but that is not working either. It thinks it has let me download the file however, as each attempt at trying to download a file results in one less download available via the emailed links.
I hope there is a solution to this.