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Kudos0

Unable to sign into one site after Identity Safe download

I have Norton Antivirus.  *If* I ever actually had Identity Safe before this, I was unaware of it, as there was no tool bar or notifications related to it. Then last night I saw an icon on the task bar that said I would have to reboot after a download for Identity Safe which I didn't bother doing.

Today when I booted up, I was unable to sign into one of the communities I visit regularly. No matter which page I try to log in from, I get the sign in form, and then that first forum page is reloaded.

So far I have:

-cleared my cache and cookies

-updated to FF23

-rebooted the computer

-uninstalled Norton Identity Safe

I know others who are having no problems signing in with FF, and I have booted my old laptop which still has FF13 on it (but did not get the Identity Safe update last night) and I can sign in from there, so I'm pretty sure this has something to do with Identity Safe.

Anyone have suggestions?

Replies

Kudos0

Re: Unable to sign into one site after Identity Safe download

I have Norton Antivirus.  *If* I ever actually had Identity Safe before this, I was unaware of it, as there was no tool bar or notifications related to it. Then last night I saw an icon on the task bar that said I would have to reboot after a download for Identity Safe which I didn't bother doing.

Today when I booted up, I was unable to sign into one of the communities I visit regularly. No matter which page I try to log in from, I get the sign in form, and then that first forum page is reloaded.

So far I have:

-cleared my cache and cookies

-updated to FF23

-rebooted the computer

-uninstalled Norton Identity Safe

I know others who are having no problems signing in with FF, and I have booted my old laptop which still has FF13 on it (but did not get the Identity Safe update last night) and I can sign in from there, so I'm pretty sure this has something to do with Identity Safe.

Anyone have suggestions?

Kudos0

Re: Unable to sign into one site after Identity Safe download


mutemarmoset wrote:

I have Norton Antivirus.  *If* I ever actually had Identity Safe before this, I was unaware of it, as there was no tool bar or notifications related to it. Then last night I saw an icon on the task bar that said I would have to reboot after a download for Identity Safe which I didn't bother doing.

Today when I booted up, I was unable to sign into one of the communities I visit regularly. No matter which page I try to log in from, I get the sign in form, and then that first forum page is reloaded.

So far I have:

-cleared my cache and cookies

-updated to FF23

-rebooted the computer

-uninstalled Norton Identity Safe

I know others who are having no problems signing in with FF, and I have booted my old laptop which still has FF13 on it (but did not get the Identity Safe update last night) and I can sign in from there, so I'm pretty sure this has something to do with Identity Safe.

Anyone have suggestions?


Welcome,
Which versions of things are we working with? OS? ID Safe? Browser?

Thanks

Dick Win 10x64 current current NSBU
Kudos0

Re: Unable to sign into one site after Identity Safe download

You have noted this issue with Firefox. Have you tried another browser, to help diagnose the issue?

Things happen. Export/Backup your Norton Password Manager data.

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