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Kudos0

Unable to stay logged-in to Identity Safe Vault

Today I am unable to stay logged-in to Identity Safe vault.  I am not closing Firefox but I am constantly told that I am not logged and and need to re-enter my password.  When I do this I find I have to enter this information twice, firstly for my Norton account and then for the vault.  I do this and shortly after it again states that I am not logged in and I must do all this again.

Is there any way of remedying this?

Replies

Kudos0

Re: Unable to stay logged-in to Identity Safe Vault

The procedure I have having to go through today to log in to my vault, even though I have not closed Firefox since I last (successful) logged in, is:

1. I enter password details to open Vault this is normally all that is necessary).

2. I get a message saying that my session has expired.

3. I must enter my password details again to log in in to my account

4. This I do and I must then enter my password details to open my vault.

As you see, I must enter my password details THREE TIMES to open my vault and I have had to do this many times today.

Can anyone assist?

Kudos0

Re: Unable to stay logged-in to Identity Safe Vault

Have you restarted your computer?

Do you see your email address at the bottom of the ID Safe box when you click on the ID Safe icon? Sign out of your Norton account from that box. Then restart your computer and try again.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Unable to stay logged-in to Identity Safe Vault

Computers!

Later in the day yesterday I did nothing to resolve the situation, no reboot, but I no longer had to give my password details three times.  I obviously cannot answer your question as to whether my email address is displayed.

Today, after the computer has been off overnight, it remains problem free.

Kudos0

Re: Unable to stay logged-in to Identity Safe Vault

After nine hours of running today without the problem, it in now appearing again.

My email address is not showing.

Kudos0

Re: Unable to stay logged-in to Identity Safe Vault

Try uninstalling the ID Safe extension from FF and restart the computer. Then reinstall the extension and test.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Unable to stay logged-in to Identity Safe Vault

The situation remains but only happened twice yesterday.  If it stays this way, it is not a serious problem.  Removing and reinstall the toolbar does not help.  It appears that Norton periodically terminates my logon to my account website.  Could it be that they are overloaded?

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