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Kudos0

Unable to verify my website (hosted by Shopify)

Help,

I am having trouble verifying my website through Norton. My website is https://sexyafstore.com. I have put the meta tag inside the area titled theme.liquid as instructed by Shopify's support team. The verification still fails. Is there any way we can fix this and get our website verified and tested? 

Replies

Kudos1 Stats

Re: Unable to verify my website (hosted by Shopify)

Hello WT7986

Welcome to the Norton Community Forum

I found the Mega Tag in your site. I will submit this to the Safe Web Team.

Please stay tuned to this thread for a response from the Safe Web Team on Tuesday night after midnight EST.

Have a nice Day and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Unable to verify my website (hosted by Shopify)

Thanks floplot. We will check again tonight. 

Kudos0

Re: Unable to verify my website (hosted by Shopify)

Hello floplot, 

Any updates on our issue? We are waiting to get this issue resolved before we start running promotions. The sooner the better. Thank you. 

Kudos1 Stats

Re: Unable to verify my website (hosted by Shopify)

Hello WT7986

I don't know why the Safe Web Team didn't answer my message to them since they did  answer other messages I had sent unless perhaps they didn't have time to do so. I will remind them to answer it tonight.

Have a food night and

Thanks.                                                      

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos1 Stats

Re: Unable to verify my website (hosted by Shopify)

Hi WT7986

Your site ownership has been manually verified and your site 'sexyafstore.com' has been submitted for analysis. Note that the initial evaluation process may take up to two weeks to complete.

Cops

Kudos0

Re: Unable to verify my website (hosted by Shopify)

Awesome! OK, thanks Cops we will wait for their results! 

Kudos1 Stats

Re: Unable to verify my website (hosted by Shopify)

Hello WT7986

I just checked your website and saw that it has been evaluated as Green OK. Good Luck with your website. Could you please pick the post which solved the thread and mark that post as the one that solved it for you. Each post has Mark As Solution located on the bottom of each post. Just click on the link in the correct post.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Accepted Solution
Kudos0

Re: Unable to verify my website (hosted by Shopify)

I feel that there should be a better "Solution Thread" so I will create it here. 

1- Search for "Submit a website to Norton Safe Web" inside Norton.com and follow the instructions on how to "add a Meta Tag or Html File" to your website. Here is the link- https://support.norton.com/sp/en/us/home/current/solutions/kb20090410134...

2- Contact Shopify's tech team and they can recommend what line they think you should paste the code. In our case, it was the Theme.liquid on line 8 in the "layout section". To get to this section from your Shopify account: 

  1. Click Online Store 
  2. Click Themes 
  3. Click the Actions Tab
  4. Click Edit Code
  5. Click the theme.liquid in the layout section
  6. Copy and paste Nortons Meta Tag code in line 8 of the theme.liquid 
  7. Click Save 

3- Create or Log into https://safeweb.norton.com and click "See Our Page for Site Owners" and follow the instructions to Post  your issue. 

4- Wait for Norton Safe Web to evaluate your website and to respond back. 

Kudos0

Re: Unable to verify my website (hosted by Shopify)

Hello

ooops, I see I made a typo. It should be Good instead of Food Night.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Unable to verify my website (hosted by Shopify)

Hello,

What I really don't understand is that, if the instructions were up-to-date to begin with why do we need an intermediary? It's apparent that the instructions are incorrect or out-moded, otherwise, they'd work without us having to go through the motions of asking for help.

The instructions apparently require major overhaul since, as-is, they're decrepit. Maybe at one time they worked as given. Not now. This is a gross customer-disservice, which I don't know why isn't corrected. I think this is really a form of customer abuse where you've got instructions which don't work where you have to contact a third party to contact a fourth party, and to see what they can do.

What we want, are the instructions as-per  that fourth party .. ... in writing for our convenience.This is ridiculous! 

Kudos0

Re: Unable to verify my website (hosted by Shopify)

Hi. I too am having problems getting my website verified by Norton. My website is www.lucysetonwatson.com I have installed the Norton meta tag, and I have also uploaded the Norton authentication file to my website root directory. But clicking on the Verify Now button doesn't work.

Please can you fix this? I need to refer clients to my website and they are currently blocked by a  false positive SWBPL Threat Report. It is quite urgent.

LSW

Kudos0

Re: Unable to verify my website (hosted by Shopify)

Hello LucyHLSW

I will notify the Safe Web Team that the Verify Now Button doesn't work. I will also notify them that you have submitted your HTML file. Would you mind posting your HTML file in case they don't see it?

Please stay tuned to this thread for a response from the Safe Web Team on Tuesday night after midnight EST.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Unable to verify my website (hosted by Shopify)

Hi LucyHLSW

We have manually analyzed your site 'lucysetonwatson.com' and found it to be clean so we have changed its rating to green.

https://safeweb.norton.com/report/show?url=lucysetonwatson.com

Cops

Kudos0

Re: Unable to verify my website (hosted by Shopify)

Thank you so much for you help, Console_Ops! And for solving the problem.

Much appreciated.

LucySW

Kudos0

Re: Unable to verify my website (hosted by Shopify)

i have the same problem here too my shopfiy website is www.bagssaccessories.com when i visit my website Norton says this web ask you for personal information scam so can you please fix it for me, i don't know what to do ?

File Attachment: 
Kudos0

Re: Unable to verify my website (hosted by Shopify)

Hello omardakroury

That warning is showing up because the site is new and not very many people from the Norton Community have seen the website. After it is viewed more, that warning will go away by itself.

I will submit the website to the Safe Web Team. Please stay tuned to this thread for  a response from the Safe Web Team on Monday night after midnight EST.

Have a Good Night and a Happy New Year and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Unable to verify my website (hosted by Shopify)

Hi,

Your site ownership has been manually verified. Your site 'bagssaccessories.com' has been submitted for analysis and it is currently rated green in safeweb.norton.com.

https://safeweb.norton.com/report/show?url=bagssaccessories.com

Cops

Kudos0

Re: Unable to verify my website (hosted by Shopify)

Hello omardakroury

Good Luck with your website. It is now evaluated as Green OK. There is nothing else that you have to do now for your website.

Have a Nice Day and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.

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