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Kudos0

Unable to verify ownership; site incorrectly flagged

Hello,

I am posting here as a last resort as I have been unable to use any of the official steps for resolution recommended by Symantec/Norton. 

Norton Toolbar/SafeWeb incorrectly flag neosmart.net as a malicious site due to a file that was previously included in the virus definition updates as a false positive. It has since been whitelisted by Norton (False Positive submission number 3844084) and yet all access to neosmart.net is intercepted and blocked by the Norton toolbar.

I have attempted to file a dispute via the online dispute tool, but even after adding both the meta tag to the site homepage and uploading the nortonsw file to the root of the domain and verifying the existence and accessibility of both, I have been unable to get the online tool to detect their presence or acknowledge my ownership of the domain. As such, I have been unable to file a dispute and mark the site for review.

As the site has been incorrectly blocked for a month now (since August 4th 2015) and our previous emails to the safe web team via the feedback form on the ownership verification page have gone unanswered, I'm posting here as a last measure in hopes of getting the attention of the persons responsible for flagging sites for review. We'd kindly appreciate any advice or direction on the matter, as our site's traffic has suffered as a result over the past month.

Thank you kindly.

Replies

Kudos0

Re: Unable to verify ownership; site incorrectly flagged

hi Mqudsi

I have asked the Norton Employee to have a look at this thread to assist you. I'm not sure when he is on as time zones are involved and I don't know where he is based.

Michael

@Console_Ops

Kudos0

Re: Unable to verify ownership; site incorrectly flagged

Thank you, Michael.

Kudos1 Stats

Re: Unable to verify ownership; site incorrectly flagged

Hello mqudsi

In order to help you to get the blockage removed from your site, it would be very helpful if you provided  the name of the website. Once we have that.name, then I can check to see if the meta tag is on the home page and is visible. Once I can see the meta tag on the home page, I can inform the safe web team of your issue. If you can provide that information to me this weekend, then I can notify the Team that all is ready for them and also explain the problem to them . They should get back to you in this thread next week provided you give us the name of the site and the meta tag is in place.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Unable to verify ownership; site incorrectly flagged

Hello, I have actually already provided the relevant information in my initial post. The domain is NeoSmart.net and the meta tag and html verification file upload are both present. Thank you.
Kudos1 Stats

Re: Unable to verify ownership; site incorrectly flagged

Hello

I will notify the Team and explain what has happened with your website. They should get back to you via this thread either Sunday or Monday night. I saw the blockage page and the blockage was caused by a PUA. Since it was a False Positive, they should be able to clear the blockage.

Thanks.

PS. Due to time zone differences, he doesn't start work until around midnight EDT USA East Coast.. I have contacted the Team already.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Unable to verify ownership; site incorrectly flagged

Thank you kindly once more.
Accepted Solution
Kudos0

Re: Unable to verify ownership; site incorrectly flagged

Hi mqudsi,

We have manually verified ownership of your website 'neosmart.net ' and it is currently rated green in safeweb.norton.com.

https://safeweb.norton.com/report/show?url=neosmart.net


Cops

Kudos0

Re: Unable to verify ownership; site incorrectly flagged

Hello mqudsi

I'm glad to see that your site is now rated as Green and Go. You may now remove the meta tag if it is still there. Could you please pick one post which solved your issue? Doing so will help other users who may have a similar issue.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Unable to verify ownership; site incorrectly flagged

Thank you all for your assistance.

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