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Kudos0

An Unexpected Error Occurred

I cannot log in to manage my account.  I have tried IE, Chrome, from my tablet, from my phone, from my PC. I have tried windows 10, 8.1 and windows 7. Every time I try to manage my account I get this error.  I need to manage my account and see which PCs I have software on. I need to purchase more software, I need to manage renewals. I can do NONE of this.

Replies

Kudos0

Re: An Unexpected Error Occurred

Same here.  and Norton stopped working and they sent me an uninstall tool and now it won't reinstall. 

Kudos0

Re: An Unexpected Error Occurred

Franklin

Norton is aware of some issues with the Norton Management site. If you really need this information today, you could contact Norton Chat. They can help with account related issues. Renewals etc.   www.norton.com/chat

Jamie

Which tool did get from Norton? Are you sure it was the genuine Norton. There are many scammers out there that are found when you just do an internet search for Norton Support. Usually all the top hits are NOT Norton.

Have you restarted your computer? If you use Windows 8/8.1 or 10, there can be an issue with the Fast Start feature.. See more information here.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: An Unexpected Error Occurred

Same issue for me.  I receive the following error in Chrome:

Your request was stopped for your protection. Your data is safe, and the error has been reported and will be investigated

Return to the Norton Family homepage and sign in again. If the problem persists, contact Support.

And in internet explorer:

An Unexpected Error Occurred

Try refreshing the page. If that doesn't work, please try again later.

Try refreshing your page or try again later.

Error ID: 35f1c8a5-835f-45d4-9567-88dd28d41492

I see that there was some issue with logins that was supposedly fixed on Aug 31, but that would seem to indicate that this was fixed.

I would really like to get this resolved as school is starting up and I need to modify setting for the kids now that they need the computers for school.

.

[Edit: Post promoted to be an individual thread in the correct board Norton Family] 2026-09-05BS

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