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Kudos0

Unwanted protection from Norton Identity Safe

I feel a bit slow today.

I have decided not to use the password vault because I already have another system I want to continue to use. My problem is: What is the complete features of Identity Safe? I had a problem today, I should register my name and personal data to a website, the process had to be completed with a 'Submit' button.

I clicked <Submit>, nothing happened. I clicked <Submit> once more, the website returned the message “Email account is already used”, I changed the account. After a while a message box appeared: “The following plug-in is unresponsive: Norton Identity Safe. Would you like to stop it?”

I had to reply YES to complete the process, but it turned out that I was registered twice to the website.

Is this the normal behavior of Identity Safe? Can I change the settings to avoid this “protection”? I like to have the Safe Web option available although I do not want to use the vault.

I have searched the help pages, but I am still unsure.

NS Deluxe / NS Online - Win10 // NMS on Android phones.

Replies

Kudos0

Re: Unwanted protection from Norton Identity Safe

I feel a bit slow today.

I have decided not to use the password vault because I already have another system I want to continue to use. My problem is: What is the complete features of Identity Safe? I had a problem today, I should register my name and personal data to a website, the process had to be completed with a 'Submit' button.

I clicked <Submit>, nothing happened. I clicked <Submit> once more, the website returned the message “Email account is already used”, I changed the account. After a while a message box appeared: “The following plug-in is unresponsive: Norton Identity Safe. Would you like to stop it?”

I had to reply YES to complete the process, but it turned out that I was registered twice to the website.

Is this the normal behavior of Identity Safe? Can I change the settings to avoid this “protection”? I like to have the Safe Web option available although I do not want to use the vault.

I have searched the help pages, but I am still unsure.

NS Deluxe / NS Online - Win10 // NMS on Android phones.
Accepted Solution
Kudos1 Stats

Re: Unwanted protection from Norton Identity Safe


JohnDissident wrote:

I feel a bit slow today.

I have decided not to use the password vault because I already have another system I want to continue to use. My problem is: What is the complete features of Identity Safe? I had a problem today, I should register my name and personal data to a website, the process had to be completed with a 'Submit' button.

I clicked <Submit>, nothing happened. I clicked <Submit> once more, the website returned the message “Email account is already used”, I changed the account. After a while a message box appeared: “The following plug-in is unresponsive: Norton Identity Safe. Would you like to stop it?”

I had to reply YES to complete the process, but it turned out that I was registered twice to the website.

Is this the normal behavior of Identity Safe? Can I change the settings to avoid this “protection”? I like to have the Safe Web option available although I do not want to use the vault.

I have searched the help pages, but I am still unsure.


Hi,

You can turn off the identity safe in the settings area of NIS. There was a problem for a period of time yesterday with access to the servers holding identity safe information. That has been resolved and all appears to be well now.

Keep us posted

Dick Win 10x64 current current NSBU
Kudos0

Re: Unwanted protection from Norton Identity Safe


dickevans wrote:

Hi,

You can turn off the identity safe in the settings area of NIS. There was a problem for a period of time yesterday with access to the servers holding identity safe information. That has been resolved and all appears to be well now.

Keep us posted


Thanks Dick. I turned off Identity Safe in settings, then the toolbar disappeared, no Safe Web and so on. As I said, I want to keep the other features than the vault.

Then I restarted the browser (Chrome), the toolbar re-appeared without the vault. Great, I have been unsure about my losses with turning IS off. You have indeed replied to my question.

But why should server issues have any impact on my system? The problem occurred today (a few hours ago), and be aware of my signature: I have a localized “clone” of NIS 2013 with no online vault, only a local one.

 

NS Deluxe / NS Online - Win10 // NMS on Android phones.
Kudos0

Re: Unwanted protection from Norton Identity Safe

John,

All Norton programs like to stay in close contact with home. When their link is broken for any reason they don't always play well.

I'm glad that all is well with your system now.

Stay well and surf safe

Dick Win 10x64 current current NSBU

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