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Kudos0

UPGRADE - conflicting information afterwards

I had NIS. A strange icon appeared a few days ago, replacing the familiar Norton icon so I created this thread: https://community.norton.com/en/forums/norton-icon-bottom-tool-bar-has-changed-redirection-another-web-address

To cut a long story short, I was delighted to find (by chance) that I could upgrade my NIS to Norton Security Standard. I went to My Account>Renew Now. And there I found that Norton have some (hidden) loyalty rewards for existing customers, which meant I could renew and upgrade to NS Standard now through to Dec 2017 with added benefits such as 'up to 10 devices'. Delighted with this I suggested that Norton should do more to tell existing customers about these loyalty rewards in this thread: https://community.norton.com/en/forums/norton-must-do-better-customer-loyalty-benefits-products

During my latest reply there, I needed to check the version number of my new enhanced product and what a mess I've found.

(1) My Account>Help>About shows that I have Norton Security 22.7.0.76. (Neither Snip nor Print Screen works on that.)

(2) Download Manager told me it was installing Norton Security with Backup:

(3) My Account>Order History says I have Norton Security Premium:

and (4) my order confirmation says I've bough Norton Security Premium:

So what product has been installed, why are there these discrepancies and what do I have to do now to ensure that I have indeed got Norton Security Premium?

Can someone please escalate this for me? TIA

Win10 Home v1803 build 17134.345/HP envy/EDGE (rubbish)/IE11 (RIP)11.285.17134.0/ OFFICE 365 Home Personal/Norton Security

Replies

Accepted Solution
Kudos0

Re: UPGRADE - conflicting information afterwards

Norton Security with Backup was the original name for the 10 user with backup feature. The marketing people decided they wanted to change the naming of the Norton Security line to Standard, Deluxe, and Premium.

So regardless of your product saying it is Norton Security with Backup, it is the same as the Norton Security Premium.

There have been numerous discussions as these changes were being implemented. The main point was just what you are encountering, the user not sure just what product they were purchasing/using.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: UPGRADE - conflicting information afterwards

A big 'Thank you' to peterweb (much appreciated) and a huge thumbs down to Norton. How can such a professional organisation allow this to happen - one part of them call it one name but presumably doesn't tell their programmers so as a result we, their bl**dy customers haven't a clue what we've bought - this is so unprofessional. Some comments from the top would be appreciated.

Win10 Home v1803 build 17134.345/HP envy/EDGE (rubbish)/IE11 (RIP)11.285.17134.0/ OFFICE 365 Home Personal/Norton Security
Kudos0

Re: UPGRADE - conflicting information afterwards

Taffy wrote,

Some comments from the top would be appreciated.

But unlikely. 

Windows 10 Home X 64 Norton Security Premium Current
Kudos0

Re: UPGRADE - conflicting information afterwards

Hi F 4 E. I'm the eternal optimist, especially when I'm in Victor Meldrew mode. I've used the 'Notify A Moderator' link to see what happens next!

Win10 Home v1803 build 17134.345/HP envy/EDGE (rubbish)/IE11 (RIP)11.285.17134.0/ OFFICE 365 Home Personal/Norton Security
Kudos0

Re: UPGRADE - conflicting information afterwards

I've used the 'Notify A Moderator' link to see what happens next!

As noted in another of your threads, the Notify a Moderator is for issues with the forum. It does not generate messages to the Norton offices.

Things happen. Export/Backup your Norton Password Manager data.

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