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Kudos3 Stats

Upgrade to ver 22 – What a pleasure!

I posted a similar message in Dec 2013, then about upgrading to ver 21 (NIS Online). “It is always exciting to install such a heavy (and important) system. The process was automated and worked smooth in a perfect way. The old version was removed, the new version kept all my old settings. It is really a pleasure when an installation runs without any problem of any kind. Thank you, Symantec.”

Now I have installed NS v22 on top of NS Beta on my virtual machine. Still a fully automated process working smoothly – removed the old NS Beta, installed the “new” 22.0.0.110 (same as the beta). LU has updated to 22.0.1.14.

I have not encountered any problems, no “long shutdown and startup times” or other serious problems like that. I have read pro & cons about use of the clouds; I am not qualified to decide. I prefer to trust Symantec as I have done for nearly two years. What I have experienced: Light on resources, quick start, stable, simple and quick update routines.

I am not fond of the color design in NS v22, but secure computing is more important.  I am “afraid” I cannot wait to install v22 on at least one of the family's real HW machines.

NS Deluxe / NS Online - Win10 // NMS on Android phones.

Replies

Kudos0

Re: Upgrade to ver 22 – What a pleasure!

Hi, John. Nice to hear you had no problems. As everyone's systems are different, it will go well for some, and not for others.

To other users, any problems in the upgrade just post here, and we'll try to help.

Windows 10 Home X 64
Kudos2 Stats

Re: Upgrade to ver 22 – What a pleasure!

 secure computing is more important. 

Sad to see that is not important for Symantec, who force customers to stay with v21 for years (I have key until Apr 2016 for example)

Kudos0

Re: Upgrade to ver 22 – What a pleasure!

Krassius wrote: “Secure computing is not important for Symantec.”

 Is this a logical conclusion based on how Symantec has changed their business model?

I think your anger is based on your investment in license keys, the problem is an economy issue, not a security problem. I do understand your anger, and I do think Symantec introduced the new model in a clumsy way. And the internal cooperation/communication seems a bit scaring.

However, every corporation has to earn money, it is to the benefit of employees, shareholders and the company itself, but also to their customers. To monitor the digital world, engage in active research, requires a lot of money. To obtain security from Norton products, also the customers need a positive bottom-line at Symantec.

Personally I appreciated bjm_'s links in this post
 

NS Deluxe / NS Online - Win10 // NMS on Android phones.
Kudos0

Re: Upgrade to ver 22 – What a pleasure!

Indeed the only bad thing about V22 is the lack of an upgrade option, in my opinion. I really hope this won't stop its success anyway & Symantec will add a good transition option/offer.
Kudos0

Re: Upgrade to ver 22 – What a pleasure!

Hi, all. Fwiw, I over installed NIS v21 with NSwB using the 30 day trial offered on the US site, and the whole procedure went flawlessly. Settings were retained, and all is working well, atm. I ran Live Update a couple of times to bring it fully up to date. About an extra 70MB, or so.

Will report back, if any problems are encountered.

Windows 10 Home X 64
Kudos0

Re: Upgrade to ver 22 – What a pleasure!

Well, now I'm getting increasing shut down times on my desktop. Up to 4 minutes now, which is not as bad as some. 23 minutes has been quoted !

I believe Symantec is investigating this problem.

Windows 10 Home X 64
Kudos0

Re: Upgrade to ver 22 – What a pleasure!

Hi F4E,

If you convert the 4 minutes and the 10-15 secs, that your system used to take in order to shutdown, in percentage you would be amazed by the increase!!

If you go to systray and temporarily disable Auto-Protect & reboot, do you observe better times??

Cheers,
 

Kudos0

Re: Upgrade to ver 22 – What a pleasure!

If you go to systray and temporarily disable Auto-Protect & reboot, do you observe better times??

Hi Apostolos,

I've tried that too.  No change! 

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Upgrade to ver 22 – What a pleasure!

If you go to systray and temporarily disable Auto-Protect & reboot, do you observe better times??

Hi Apostolos,

I've tried that too.  No change! 

Hi Dave,

Too bad!!

In addition, the prolonged shutdown activity is not recorded in Event Viewer, which means that this service has been terminated prior to that mysterious activity. (driver??)

The funny thing will be, if someone from Symantec, comes here after a while, and tell us that it is expected behavior on some systems!

Cheers!

Kudos0

Re: Upgrade to ver 22 – What a pleasure!

Hi, Apostolos. It better not be *expected behaviour* That is totally unacceptable. I'll report back next time. This is presumably a NS driver issue, that's making the system hang on shut down ?  Either way, it needs to be fixed, and soon !

I haven't tried your regedit suggestion yet from the other post, re long shut down times.

Windows 10 Home X 64
Kudos1 Stats

Re: Upgrade to ver 22 – What a pleasure!

I haven't tried your regedit suggestion yet from the other post, re long shut down times.

Hi F4E,

The regedit suggestion is in case you are having shutdown pop messages like, if you remember, the NIS ccsvchst.exe.

With NS there is no such thing so it would not work.

The way I see it, system has already shutdown, everything Windows & other related, is terminated, and NS instructs Windows to keep showing the Shutting Down screen until it finishes it's "stealth" job. (Or a Norton driver misbehaving and hanging until killed).

Definitively needs a revision from Symantec.

Just my opinion.

Cheers,

Kudos1 Stats

Re: Upgrade to ver 22 – What a pleasure!

Agreed. It's a pity we can't have an Aggressive setting for boot up, and a quickie one for shut down. Too hard for the code writers?

Windows 10 Home X 64
Kudos0

Re: Upgrade to ver 22 – What a pleasure!

Agreed. It's a pity we can't have an Aggressive setting for boot up, and a quickie one for shut down. Too hard for the code writers?

 Hi F4E,

Remember the title of this thread: "Upgrade to ver 22 – What a pleasure!"

Was it a pleasure for you?? I feel very happy for all users who have upgraded without issues, unfortunately not everyone!

Cheers,

Kudos2 Stats

Re: Upgrade to ver 22 – What a pleasure!

Hi, Apostolos. The upgrade itself, went flawlessly. NSwB is very light on the system. You don't even know it's there. If they fix the shut down problem, I'll give it 9 out of 10. 10 out of 10, only when they address the protection situation when offline, and give us a definitive answer !

Windows 10 Home X 64
Kudos0

Re: Upgrade to ver 22 – What a pleasure!

I agree, while my machine is running with NS / NSwB everything is great, it's just the shutdown times annoying the crap out of me.

A little bit of knowledge is... well a little bit of knowledge.
Kudos1 Stats

Re: Upgrade to ver 22 – What a pleasure!

Hi F4E & Krusty,

You may also have noticed that LU is blazing fast compared to v.20 & v.21 and it has nothing to do with less local defs.

Simply it is really optimized, even better that NIS 2012.

Also, idle background tasks complete flawlessly and agreed, really light.

For me the issues are NTB, shutdown lag and the SRTSP issue not fixed yet on 32-bit systems, I'm sure that it works ok on 64-bit systems.

Despite all these, I find this version great!

P.S. The SONAR cloud new approach, does not bother me a lot, I know what the potential flaws might be, and I'm avoiding several things when disconnected from the net.

Cheers,

Kudos0

Re: Upgrade to ver 22 – What a pleasure!

My shutdown times on both the laptop and desktop, are increasing with each shutdown. Laptop has gone from around 10 seconds to just over a minute, and the desktop has now reached 5 1/2 minutes to shut down.

Symantec have been advised, and are investigating.

Windows 10 Home X 64
Kudos0

Re: Upgrade to ver 22 – What a pleasure!

Hi F4E,

So far, Krusty13 is leading the course, 20+ mins!

However, it needs to be fixed asap!

Cheers,

Kudos0

Re: Upgrade to ver 22 – What a pleasure!

As a test I uninstalled NSwB and my machine returned to normal shutting down immediately once again.  I very nearly left Norton OFF my system. 

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Upgrade to ver 22 – What a pleasure!

Today, I uploaded some error logs to Symantec, which involved uninstalling NSwB. After the logs were uploaded, I did a clean install of NSwB, and the shut down time has dropped from 4 minutes 55 seconds last time, to just under 1 minute.

If that continues, that's acceptable.

Windows 10 Home X 64
Kudos0

Re: Upgrade to ver 22 – What a pleasure!

The last shutdown time was 1 minute 30 seconds. It seems to increase by about 30 seconds, with each subsequent shutdown.

Windows 10 Home X 64
Kudos0

Re: Upgrade to ver 22 – What a pleasure!

Except the most recent, clocked in at 3 minutes 30 seconds. Getting worse with each shut down...............

Windows 10 Home X 64

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